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Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Google, LLC has 42 locations, listed below.

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    Customer Complaints Summary

    • 9,051 total complaints in the last 3 years.
    • 3,267 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello! The problem with this company is the device. The device I'm talking about is the Chromebook. For some reason, Google (possibly) is secretly adding a feature or doing something to my Chromebook every few weeks. Every few weeks, they would just sign my account off when I didn't press the button when I closed my device. The feature "Sleep when lid is closed" is on the whole time and when I signed it back in, it says my device was crashed when I know that it's false, it's somebody secretly doing that or it's just a feature doing that, even though, the operating system was updated. This started a few years ago (somewhere around 2020 or 2021) and it still happens today, even if I updated my operating system

      Business Response

      Date: 06/22/2025

      Hi,

       We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      You may refer to the following help center article for steps on reporting a problem and sending a feedback: *******************************************chromebook/answer/2982029

      You may also refer to the following help center articles to get more assistance from the manufacturer: *******************************************chromebook/answer/6250945

      Thanks,
      BBB Core Team

      Customer Answer

      Date: 06/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:06/21/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Explicit and offensive content has been spreading across the website within the past twelve months, including but not limited to: advertisements featuring *********** of underage cartoon characters; scams advertising the opportunity to earn free money; automatic programs, or "bots," that produce offensive statements; and videos advertising websites with explicit material. ******* has not taken any action to these problems, nor do they show signs of intent; they have only made the issue worse by preventing the user(s) from using advertisement blocking extensions and greatly increasing the number of advertisements shown. The type of content described earlier is also being shown to underage or vulnerable persons.Furthermore, users of the website are able to abuse a copyright feature from ******* to claim any audio as his or her own music piece for the purposes of fraud. No form of verification is performed; this has resulted in multiple automatic copyright claims on videos.

      Business Response

      Date: 06/22/2025

      Hi,

       We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      You may visit the following help center article to report content: *******************************************legal/troubleshooter/1114905

      Thanks,
      BBB Core Team

      Customer Answer

      Date: 06/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:06/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, Google took $245 dollars from my account for a item I returned and they refused multiple times to assist me. Told me there was nothing they could do for me. RMA number RMA78632960

      Business Response

      Date: 06/13/2025

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      To get in touch with our Google Store team directly regarding any existing orders, please contact us via this page: *******************************************store/gethelp

      Thanks,
      BBB Core Team

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Google Pixel Watch 2 has completely failed to work.Product: Google Pixel Watch 2 Physical Condition: Excellent, like-new ************** of Purchase: October 4, 2023 Purchase Price: The retail price was $399.99 before tax. I received a promotional discount between $30 to $50.This morning, June 12, 2025, around 10:15 AM, my watch just stopped working. The screen continued show a solid red thermometer icon. The watch itself wasn't hot at allit was cool to the touchso this seems like some kind of internal hardware error.I tried to restart it, but all it would show me was a red battery symbol, as if the battery was dead. I know this was wrong because I had just checked it a little earlier and it had around 60-70% battery left. When I put it on the charger, it just went right back to showing the same unresponsive thermometer icon.I called Google Support around 12:30 PM today and spent more than half an hour on the phone trying to get this sorted out. I did everything the support agent asked. We tried different wall outlets, and we tried the button combination to do a factory reset, but nothing worked because the watch is completely *************** was frustrating to be put on hold multiple times only for the agent to come back and tell me that because my warranty is expired, they can't do anything about it.What I'm Asking For:I'm not asking for a free handout. I understand the one-year warranty is over. But for an expensive watch from a company like Google to completely die like this from a well-known issue is not right, especially when it has been well taken care of. Leaving a customer with no options at all feels unfair.All I'm asking for is a fair solution. I would be satisfied with any of these outcomes:The chance to get my watch repaired for a reasonable fee.The option to buy a replacement watch at a fair out-of-warranty price.A Google Store credit that fairly reflects the value of the watch I can no longer use.

      Business Response

      Date: 06/12/2025

      Hello, 

      We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.

      To get in touch with our Pixel team directly, please contact us via this page: **************************************************************************.
      If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you. 
      For additional products and information, please contact us at *******************************************

      Thank you,
      Google Support Team

      Customer Answer

      Date: 06/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** ****

    • Initial Complaint

      Date:06/09/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Google keeps listing my business in the wrong place consistently Ive paid them once to list my business and that one time they listed it right and then when i decided i dont need there top tier package they list my business in a different address and call me consistently holding my business as hostage until I pay them again Im not the only one

      Business Response

      Date: 06/10/2025

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      To get in touch with our Google My Business team directly, please contact here: *******************************************business/gethelp. Please remember to provide the email that owns or manages the *** page

      Thanks,
      BBB Core Team

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made ****** complaints I just want a solution for this Hi,Thank you for your counter notification.Our system detected that the following videos you submitted are not eligible for a counter ****************** was already reviewed and rejected as part of a previous counter notification:****************************************** ****************************************** ****************************************** ****************************************** - The ******* Team I just want an actual response and actually solution.

      Business Response

      Date: 06/09/2025

      Hi, 

      We apologize for any frustration the customer may be experiencing because of ********************** products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      Regards,
      Mario
      The Google Support Team

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my email ***************** has been hacked and i cant get in it i have the phone number i get the codes and it keeps going in cirlcles i need to have google fix it remove two steps or something so i can get into my email

      Business Response

      Date: 06/09/2025

      Hello,

      We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
      ************************************************************************
      For Account Recovery issues, we recommend checking 'Tips to complete Account Recovery steps' (******************************************************************) for help.
      If your account is disabled please go to this page:  *********************************************************************
      If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.
      For additional products and information, please contact us at *******************************************

      Thank you,
      Google Support Team

    • Initial Complaint

      Date:06/09/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Google Business Profile ******* Contracting remains unverified despite multiple appeals over 2+ months. lack of response or unclear rejection reasons. I am a small business trying to make a living and Google keeps rejecting my request to reinstate my profile. I have provide all document they have asked and updated my profile to meet their guidelines.

      Business Response

      Date: 06/09/2025

      Hi, 

      We apologize for any frustration the customer may be experiencing because of ********************** products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      Regards,
      ****
      The Google Support Team

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 16, I purchased a charging cord and power charger from the google store using the google store credit card. Less than two weeks after receiving the items, neither one of them worked. I contacted google at that time for a refund. They stated that my only option was replacement. That they would send me a new cord and charger and I would send the defective ones back. I said no problem. Those items never came. I needed a cord to charge my phone so I purchased one from a store. I made one payment on the credit card but I contacted google again for a refund bc the items only worked for 2 weeks. They refused to give me a refund. The items I was sent were defective. The cord never worked from the day I got it and the charger only worked about 2 weeks before it crapped out. I will send them the defective items back but I want to be refunded. I should not have to pay for their garbage products that do not work

      Business Response

      Date: 06/09/2025

      Hi, 

      We apologize for any frustration the customer may be experiencing because of ********************** products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      Regards,
      ******
      The Google Support Team

    • Initial Complaint

      Date:06/08/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In recent years, ******* (owned by Google LLC) has automated removal of comments underneath videos on their platform, with an unknown list of words and phrases. While I won't go into the semantics of how they target and discriminate based on political beliefs, as that's not the crux of the complaint, it is worth noting that they conceal this by refusing to inform you of the removal or why it was removed.Normally, ******* will send Push Notifications to your phone if your comment receives a like or reply. ******* also sends Push Notifications to your phone when someone replies to a comment to which you had previously replied.The issue is that, with their updated machine comment moderation removing comments without warning or explanation, Push Notifications for the comment thread you replied to are still sent to your phone even after ******* has removed your reply. This leads to dozens, sometimes hundreds, of Push Notifications from a comment thread that ******* has removed you ******************* needs to update their service so that if all of your replies have been removed from a comment, you will no longer receive Push Notifications for that comment thread. As an additional update, it is recommended that removed comments and replies notify you of why the comment or reply was removed in order to avoid reposting the same comment or reply four (4) or five (5) additional times trying to figure out what one singular checkbox was ticked to remove your comment or reply.

      Business Response

      Date: 06/10/2025

      Hello, 

      We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.

      If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

      For additional products and information, please contact us at *******************************************

      Thank you,

      Rose
      Google Support Team


    Google, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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