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Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Google, LLC has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Google, LLC

      1600 Amphitheatre Pkwy Mountain View, CA 94043-1351

    • Google, LLC

      3400 Hillview Ave Palo Alto, CA 94304-1346

    • Google, LLC

      1600 Amphitheater Parkway Mountain View, CA 94043

    • Google

      111 8th Ave New York, NY 10011-5201

    • DoubleClick Inc.

      111 Eigth Avenue, 10th Floor New York, NY 10001

    Customer Review Ratings

    1.19

    Average of 593 Customer Reviews

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    Review Details

    • Avery P

      Date: 06/23/2025

      These guys are always flashing promotions that their customers aren't eligible for. You're Better off changing your media provider every few years. Over 3-4 years iv missed out on 19 months worth of ******* premium (now a 266 doller value) from buying 2 Google phones as well as reintroductory offers. These guys will even resign you up quietly at the year anniversary of you not being a customer just to make you ineligible. Now after over a year from that entire debacle they're back to showing me introductory promos that they STILL will not honor for any reason. Why is it so hard to get any free months for being a Google customer?

    • Wallace H

      Date: 06/20/2025

      Google is the best tech company out there because you never have to reach out to support

    • Zenobia H

      Date: 06/13/2025

      I was charged for extra storage on my phone but didnt get the extra storage and now cant get important emails because it keeps saying my storage is full , no matter how many items I delete it stays full and I paid for 2Tb of storage and the message will not go away.

    • Sakeenah C

      Date: 06/10/2025

      In April 2025, my verified Google Business Profile was suspended. I submitted all required documentation (business license, lease, signage photos) and filed a reinstatement appeal. On April 23, 2025, I received a rejection with the vague reasoning: Google Account not in good *********** date, Google has:Refused to explain what the specific issue is Refused to offer instructions or next steps to resolve the issue Blocked my business from being discoverable in search and on Maps Their customer service chat team admits there is no workaround, and repeatedly tells me the decision is final even though I have no violations, and no way to remedy this ************ a result, I am losing clients, revenue, and credibility. Worse, individuals posing as helpers are now exploiting this confusion and offering to reinstate listings for a fee which feels like a violation of small business trust and security.Google's refusal to provide transparency, assistance, or a legitimate appeal process is causing harm to my livelihood. Their automated systems, outsourced customer service, and lack of escalation options leave business owners like myself helpless.I am requesting:A real human review of my account and business profile.A clear explanation of why my account is flagged.Reinstatement or a proper path to compliance.

    • Destiny B

      Date: 06/08/2025

      Sometimes google products are kind of just there at stores. Its kind of just there to be there

    • david y

      Date: 06/06/2025

      I was charged for products I didn't purchase through google gsuite which I do not have an account. They charged my **** and there is no customer service phone number listed for any of their offices. The number that is given is automated and in order to get customer service you have to login to your account which I don't have. So I can't report a fraudulent charge to have this information removed. Who runs a business this large and not have a customer service contact number listed? I was charged $948.29, $40.54 and $32.98 worth of products and services.

    • Chance W

      Date: 06/06/2025

      Used to be good, I almost never leave critical reviews but this is a long time coming. Cant even get results for anything relevant anymore just about. I can type something in 10 ways and get the same 10 answers which answer nothing and are even ads and things completely unrelated. The ** being literally forced upon people is making the internet dymber than the average person in 6th grade and even just a simple task or getting an answer or using the **, is like coaxing a toddler. I thought it was supposed to be Smart and intelligent technology. They just dont have it. The icing on the cake is, it seems no one is home at the Google hq because all I ever get when trying to contact a human being(who apparently dont work there and cant be bothered) is about as likely as a relevant result. There is a whole community begging for answers to all these things and desperately trying to get in contact with these people even at times anymore, and its been years of unanswered or poorly answered questions. It seems pointless and the reputation for this company has been destroyed effectively by how much garbage has been going on and all we would have needed was someone to actually maybe pick up the phone on the other end. In the end, I would say this company has lost just about all the respect it can and is using cheap tricks that dont work(**, updates that dont work or make it worse, etc) to try and survive but the actual reviews from actual business sites and actual human beings speak for themselves really. I hope this company gets it together because they are killing whatever is left of the morale of their customer base. Have a good day.

    • Vanessa J

      Date: 06/06/2025

      I've heard that for the streamers that they have a new feature where it gives a summary of chat. Its an AI feature. No other platform has it. Kudos for *******

    • Aileen E

      Date: 06/05/2025

      Some of their moisturizer that they show are the best ads I've seen

    • Marc M

      Date: 06/04/2025

      This company needs to be investigated on how they get people to spend so much money on ads but no customers are converting. Also contacting support is way bigger than a headache.. its almost impossible.. being trying to work with Google for years because its the only platform to go to for your business. They need to be Investigated!! Thousands of dollars spend and no customers! Long story short!

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