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Business Profile

Tutoring

Studypool
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 74 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $55.08 annually for a subscription since 2023. I do not utilize this service and I am requesting a full refund of these charges. I have attempted to reach Studypool support by phone and email with no success.

    Business Response

    Date: 06/18/2025

    Hi there,

    Thank you for reaching out. I'm really sorry to hear about your experience.

    We have refunded the charges to your original payment method. Please allow 5-10 business days for the amount to be reflected in your bank account.

    Please note that subscriptions can be easily canceled from the Settings page. Any subscription service from any website will have recurring charges.

    Let me know if there is anything else we can help you with.

    Best regards,
    Studypool Team

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is impossible to get ahold of or find anyone contact information to talk to someone. Have sent multiple emails to the contacts information online but haven't received a response. I would like a subscription canceled that I was unaware of and associated to one of our credit cards. I would like a full refund. Again, I'm not able to get into the site to try and cancel and I can't get ahold of the company. The only number for them is disconnected.

    Business Response

    Date: 04/11/2025

    Hi there,

    Thank you for reaching out to us.

    Could you please confirm the email address associated with your Studypool account? The email you provided does not appear to be linked to any existing account in our system. Alternatively, you can share the last four digits of the credit card used, and well do our best to locate the charge.

    Looking forward to your response.

    Studypool Team

    Customer Answer

    Date: 04/16/2025

     
    Complaint: 23162476

    I am rejecting this response because:  I need a phone number to contact your in order to resolve the matter based on the questions you have asked.... Can you please provide a phone number for me to talk with an employee of Studypool to resolve this unfortunate matter?

    Sincerely,

    *** *********

    Business Response

    Date: 04/24/2025

    Hi ***,

    Thank you for your message.

    We understand your preference for phone support and truly apologize for any inconvenience. At this time, Studypool does not offer phone support; however, were fully committed to resolving your concern through this message thread or via email at ********************************* where our management team can prioritize your case.

    Regarding your account, weve been unable to locate any records using the email address ************************ and your name. To help us move forward quickly, please provide the last four digits of the card that was chargedthis will allow us to locate the transaction directly, even without account details.

    Were here to help and will work with you step-by-step to ensure this matter is resolved.

    Looking forward to your response.

    Best regards,

    Studypool Team

    Customer Answer

    Date: 05/01/2025

    ***** has resolved the issue from Studypool. 

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just subscribed to your subscription and did not find what I was looking for and would like a refund. I subscribed with the idea that there was a 100% money back guarantee, however when contacting the support agent I was informed that that was not the case even though it is advertised on the subscription selection screen. I am very dissatisfied and would like to cancel my subscription and receive a full refund of the paid month.

    Business Response

    Date: 04/11/2025

    Hi there,

    It looks like our team processed the refund on April 8th back to your original payment method. Please note that the refund can take between 3-5 business days to complete.

    Thanks,

    Customer Answer

    Date: 04/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** Blekemolen

  • Initial Complaint

    Date:03/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************** claims that it takes 72 hours to cancel a subscription. Mind you, they took 1 second to process my payment. A payment and a subscription are two separate systems. Forcing people to wait 72 hours to cancel a subscription is called a dark pattern in the form of Forced Continuity. By engaging in these deceptive practices, Studypool *** is currently violating the following laws:FTC Act (15 U.S. Code 45 - Unfair or Deceptive Acts or Practices)The "Negative Option Rule" (16 CFR Part 425)Restore Online Shoppers Confidence Act (ROSCA - 15 U.S.C. 84018405)Digital Services Act ******************** Protection Regulation (GDPR)Consumer Protection from Unfair Trading Regulations 2008 (CPRs)I attempted to contact their customer support that had a wait time of "a few minutes". 50 minutes later, I have yet to receive a response. I can only assume they are hoping that I forget about this and hopefully leave my subscription active for another month. The fact that BBB has this company rated so high is a testament to how well the BBB vets the businesses they endorse.

    Business Response

    Date: 03/24/2025

    Hi there,

    Thank you for reaching out to us, and we're sorry to hear about your experience.

    We're happy to let you know that your refund was successfully processed. You should see the amount reflected in your original payment method within 35 business days.

    Best regards,

     Studypool Team

  • Initial Complaint

    Date:03/03/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like my subscription canceled. I would like a 2 month refund. I'm not able to get into the site to try and cancel and I can't get ahold of the company. The only number for them is disconnected.

    Business Response

    Date: 03/19/2025

    Hi therem

    We're sorry to hear about your experience and appreciate you reaching out.

    Please note that we have processed a full refund for both months, and your subscription has been successfully canceled. If you have any further questions or need assistance, feel free to reach out.

    Best,
    The Studypool Team

    Customer Answer

    Date: 03/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:02/18/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Following the cancellation of my subscription, StudyPool has been charging me monthly for a subscription. My subscription was cancelled in August 2024, and each month on the 12th I am charged anything from $30-$32. I received an email back from StudyPool stating that yes my subscription was cancelled but that I have not been charged since (which is a lie, I have bank account statements proving otherwise). This amount adds up to almost $160.

    Business Response

    Date: 02/27/2025

    Hi there,

    We couldnt find any recent charges under the account associated with the email ( ************************ ). Its possible that you may have signed up with a different email.
    Could you please provide any other email addresses you might have used for Studypool? Alternatively, you can share the last four digits of the card that is being charged monthly so we can look into this further.

    Thank you for your cooperation!

    Best,

  • Initial Complaint

    Date:02/03/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a subscription for $65.30. The service did not meet my needs. One week after subscribing I canceled and requested a refund. The company states that the service is non refundable. Prior to subscribing there is no way to tell if the information on the website (the product) will be useful or not. In my case, the product is not useful.

    Business Response

    Date: 02/07/2025

    Hi there,

    Thanks for reaching out!

    Your refund was processed on February 3rd, and you should see the amount reflected in your original payment method within 35 business days.

    Let me know if you have any other questionsIm happy to help!

    Best,

    Studypool Team

    Customer Answer

    Date: 02/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got the month membership to unlock a study document that ended up being a falsely titled document that was inaccurate and want my money back. I also tried to cancel the membership but there's an unethical message stating that I have to wait 72 hours. I have never heard of that before for any company. I want my card information erased, the subscription canceled, and my full refund.

    Business Response

    Date: 01/24/2025

    Hi there,

    Thanks for reaching out.

    We can confirm that the refund was processed on our end on January 14th, 2025. If you havent received the funds yet, we recommend contacting your bank directly or reviewing your recent credit transactions for confirmation.

    If you need further assistance, feel free to let us know.

    Best regards,
    The Studypool Team

    Customer Answer

    Date: 02/09/2025

     
    Complaint: 22794250

    I am rejecting this response because:
     
    I never received any sort of refund from study pool. My bank would have processed it.

    account email is ***************************************


    Sincerely,

    ******* G

    Business Response

    Date: 02/27/2025

    Hi there,

    We apoligize for the miscommunication, the refund has been processed successfully. You should see the funds back within 3-5 business days from today!

    Thank you!

  • Initial Complaint

    Date:01/10/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction- 12/27/2024 Charge $32.85 I was charged for a subscription that I never signed up for. I have tried to reach out to them but have had no success. I would like to have my money back and cancel any future charges.

    Business Response

    Date: 01/24/2025

    Hi there,

    Thank you for reaching out to us.

    We can confirm that the refund was processed on our end on January 7th, 2025. If you havent received the funds yet, we recommend contacting your bank directly or reviewing your recent credit transactions for confirmation.

    If you need further assistance, feel free to let us know.

    Best regards,
    The Studypool Team

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently submitted an assignment to be completed in 15 days on the 15 day the person cancelled. So within 24 hours I had to assign another person which was lesser because I ended up completing what I needed done and letting the person make edits. I have over $200 on my account and I no longer want to use the site the first time this happened to me I let go and tried to support this business but Im not interested in this site anymore and want my money withdrawn and I contacted support and they want to say I cant withdraw my money because I used 100 to rehire someone but I still had over 200 left and I had not needed a turn around I would have never used the site again.

    Business Response

    Date: 01/09/2025

    Hi there,

    We have processed your refund, and the amount has been returned to your original payment method.

    You should see the balance reflected within 3-5 business days.

    Best,

    Studypool Support

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