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Average of 333 Customer Reviews
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Review fromCrissy A
Date: 04/12/2025
1 starCrissy A
Date: 04/12/2025
This data broker refuses to honor my opt out requests. The reason for the request is because they sold my info (including my home address) to a stalker. That is: they enabled someone to stalk me by supplying my personal information that I did not provide to that person myself.The site states a disclaimer that the consumer agrees not to use the information to stalk an individual. That's clearly not a deterrent. The customer is protected by anonymity in that no notification is sent to the victim that they are targeting. I'm certain the platform doesn't run background checks on the people buying our info and will sell our home address to any felon or *** offender with $5.
Social Catfish
Date: 05/19/2025
We are very sorry to hear about your experience and take your concerns seriously. We want to clarify that we do offer a formal opt-out process for individuals wishing to remove their personal information from our *********** your case, although an opt-out request was submitted, the information required to verify and complete your request was not provided. Without this verification, we are unable to process removal requests, as this ensures we are protecting the data of all individuals from fraudulent opt-outs. The case was therefore closed due to inactivity. However, had you submitted the requested documentation, we would have reopened your case and completed the opt-out.We also want to address the concern about misuse of information. Our platform explicitly prohibits the use of data for stalking, harassment, or any unlawful purpose. These restrictions are clearly outlined in our Terms of Use, and we cooperate fully with law enforcement if any violations are reported or suspected.We welcome you to resubmit your request with the appropriate information so we can take action to address your concern. Please reach out to our support team directly we are here to help.Crissy A
Date: 05/28/2025
The additional information requested was intensely invasive. Basically requesting the info that they weren't already selling. The impression given was a major phishing attempt.Additionally, my request ticket was closed immediately and my written dispute to that remains unanswered.I attempted to contact the phone number on their site and found a recording that attempted to illicit a verbal "yes" from me and proceeded with a recorded marketing ploy for some off the wall service after the pause.Review fromNick P
Date: 04/09/2025
1 starNick P
Date: 04/09/2025
I requested to opt out of their service, filled out the forum and was then told it was flagged for review suggesting I was a data removal company and that it was against their terms to go through the opt-out forum, I emailed their tech support and they emailed me saying their support team was reviewing my ticket, then was radio silent for 2 days before labeling it resolved without doing anything. I refuted that it was resolved, to which they gave me the same, (exact same, copy and paste) email with the opt out forum, again I filled it out, and again it was flagged as a data removal service and accused me violating their terms of service again, under normal circumstances I wouldn't care but I specified that I had been dealing with a prolific online stalker, they keep prompting me to talk on the phone despite the fact I explained to them my anxiety prevents me from handling phone calls well, (also copy and pasted a response from before.)If nothing comes of this soon I'm afraid I'm going to have to file a complaint with the California OAG, because if they're acting like this to someone out of state (despite specifying they honor opt-out requests from all states), it only stands to reason for there to be suspicion of questionable in-state actions that violate the *****Social Catfish
Date: 05/19/2025
Were sorry to hear about your experience and understand the urgency of your request, especially given the circumstances you described.Our opt-out process includes security measures to identify and flag automated or third-party submissions, including those from data removal services, which are prohibited under our Terms of Use. Unfortunately, your submission was flagged by our system as possibly being submitted on behalf of such a service. This can occasionally happen in error, particularly when certain indicators are detected.We also regret that our follow-up emails felt repetitive or impersonal. Your communication preferences are important to us, and we will respect your request to communicate via email.Review fromJudy S
Date: 03/28/2025
5 starsExceptional service. and helped guide me through step by step. I highly recommended this company. Most importantly they answer the phone, and you are talking to a real live person. Thank you KIMIO. **** SReview fromChristian G
Date: 03/13/2025
5 starsKimio was super kind, helpful, and professional! Super knowledgeable as well! Thanks for all of your help Kimio, you're amazing and very much appreciated!Review fromAmber G
Date: 02/21/2025
1 starAmber G
Date: 02/21/2025
Called to cancel my account on November 8. Received email saying my account was canceled. Company continued to bill me through February but only agreed to refund Februarys payment. Company states only one service on my account was canceled Their email clearly states that my ACCOUNT was canceled. Their usage of the word ACCOUNT in the cancellation email is incredibly deceptive if it does not actually mean that my account was canceled. I only had one account with this company under one email address.. Since the email stated my account was canceled, I took no further action. If there was any indication in the cancellation email that my account was still open and that only one service had been canceled on the account, I wouldve called them back and asked them again to cancel my ACCOUNT. I had no way of knowing this was necessary because the email states that my ACCOUNT was canceled and all of my data was being erased. Incredibly dishonest business practices.Social Catfish
Date: 05/19/2025
Were sorry for the frustration this situation has caused and appreciate the opportunity to clarify.When you contacted us on November 8, our records show that a cancellation was processed for one of the services associated with your account. The confirmation email you received was for that specific service. We understand, however, that the wording may have caused confusion, and we sincerely apologize if it gave the impression that your entire account including all associated services had been canceled.We strive for clarity in our communications, and your feedback is valuable as we work to improve that. To ensure full cancellation of all services, customers must specify each one they wish to close, especially when multiple subscriptions are tied to the same account. In this case, it appears that was not made clear at the time of the initial request.Amber G
Date: 05/25/2025
Then make it right. This is your opportunity to make it right. Refund the amount that I paid due to your unclear & misleading communication.Review fromLena G
Date: 10/15/2024
1 starHorrible. I spoken to their representative, whom confirmed cancellation and deactivation of account. Written emails. I have done everything i can and they are still charging me $$ per month.Review fromDavid B
Date: 09/12/2024
1 starSocial Catfish software does not work. I tried to search images of myself and others that had images all over the internet. Their software couldn't find any 100% exact matches. But it will give you a bunch of "non exact" matches to pretend it found data so you will pay for the subscription. I requested a refund from them. They offered to refund $13.74 out of $84.18. That is not right since their software does not do what they advertised. The amount I paid was for 3 different pieces of software; as you use their site they constantly upsell you. E.g. you are doing reverse image search, but you have to pay more to search someone's name or address.Review fromRebekah F
Date: 08/06/2024
1 starRebekah F
Date: 08/06/2024
Impossible to reach someone in a position of power. After discovering multiple fraudulent charges to my bank account, I contacted this company and was told that multiple accounts had been created using my information and charged monthly for an INDEFINITE amount of time. They were entirely unhelpful, unwilling to communicate transparently, gave me the run around over the phone, and eventually refused to connect me with a supervisor or someone else who could help, claiming that they had nothing to do with copying my information across multiple accounts and charging me repeatedly for a service I have never used, and that I would need to deal with the situation through my bank. Unwilling to cooperate or accept any responsibility.Social Catfish
Date: 08/07/2024
Hi *******. We're sorry to hear about the trouble you've experienced. Upon looking at yesterdays notes from ***************** your case was escalated for further review and is with the Fraud team. You should either be hearing back from the Fraud team or a Supervisor soon. After listening to the call, the agent did her best to communicate this to you too. Sorry for any misunderstanding there. But again, you should hear back soon. If you have any further questions or require clarification in the meantime, you are welcome to reach the team by phone at ************ or email to **********************************.
Review fromRaymond P
Date: 05/10/2024
1 starRaymond P
Date: 05/10/2024
I've repeatedly requested this website to delete my personal information using their own opt-out system. Despite providing all the requested information, they have responded by refusing to do so and accusing me of "violating the terms of service" - despite the fact that I have never paid for nor used their services. This is the worst and most dishonest data broker I've ever come across and I'm going to reach out and complain to my local government officials if this isn't resolved quickly.Social Catfish
Date: 05/14/2024
Request received on Fri, 10 May 2024 from ***************************. An agent from the Data Privacy team to to their request this morning and responded confirming the removal.
Review fromSierra G
Date: 03/31/2024
1 starI was mislead or completely lied to I made an account to search for information about where the picture came from and was told there was 4 results from photo I just needed to pay 6.86 to see the results. Once I entered in my card info and payed for the 6.86 trail fee I attempted to open results to find that the Image was never actually searched and now it would be, then acouple minutes later there was no result found.
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