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Business Profile

Billing Services

Weber and Associates
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Weber & Associates. I don’t not have a contract with Weber & Associates. They did not provide me with the original contract as requested.

    Business Response

    Date: 10/28/2024

    The outstanding debt is from emergency services from a Trauma Physician.  Services had to be performed as the consumer had a life-threatening condition.  The consumer's health insurance did not cover the full expense.  There are no signed documents.

  • Initial Complaint

    Date:10/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    im not liable for this debt with premier health partners INC. I do not have any contract with weber & associates they did not provided me with the original contract as requested .

    Business Response

    Date: 11/09/2023

    We have a bill from the emergency room doctor when you were Lompoc Valley Medical Center.  We have marked the account as disputed and have recently mailed a detailed statement to the consumer.  This may be related to an auto accident, but we have no information about any auto insurance covering this bill.  This is the responsibility of the consumer. 

  • Initial Complaint

    Date:10/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Weber & Associates, Inc. somehow has the power to negatively impact our credit scores through fraudulent reports of debt, claiming Optum healthcare as a client. Today, 9/27/23, I received a letter from Greg Maxkelso of Weber & Associates stating that I have a debt of $63.12 from a service on 7/1/21, with a balance of $50 and interest of $13.12. There is no service location, and no details as to what service I owed payment for.
    There is no option to pay Optum directly. Instead, the letter directs me to a payment portal: pay.weberandassociates.org. It also has the option of mailing in a credit card payment to “Weber & Associates Acct”.
    Furthermore, my patient portal with Optum does not state that I owe any charges from anytime in 2021. In fact, my balance was 0 recently. I believe this is a scam.
    I have paid Weber & Associates in the past. At that time, I was also not aware of any debt until I received their letter. I am looking into a class action lawsuit.

    Business Response

    Date: 10/02/2023

    All credit bureaus have taken all medical debt off the consumer's credit report if the debt is medical related as of 3/31/23 and the balance is under $500.  The outstanding debt balance is under $500 so this should not be reflected on the consumer's credit report.  We will have the details for the balances due mailed to the consumer.

    Customer Answer

    Date: 10/09/2023





    Complaint: 20678026



    I am rejecting this response because: my current billing account with Optum shows no medical debts from 2021. Yet I received a letter from Weber & Associates stating that I owe medical debt to Optum for 2021 and that I owe interest payable to Weber & Associates. I have only to conclude that this is a fraudulent billing collection. Weber and Associates needs to refrain from sending collection letters to consumers/healthcare patients for debts that have already been paid. 



    Regards,



    C******* *******


























































    Business Response

    Date: 10/09/2023

    Our client Optum typically zeros out any invoices that are referred for collections.  Thus, if all a patient's invoices are paid except for their invoice that is in collections, Optum's system will show that everything is paid, when in fact there may be open invoices still in collections. We have sent the details to the consumer who can then contact Optum directly and ask questions about the invoice still in collections.  

  • Initial Complaint

    Date:08/16/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was fully insured
    Date of event was 12.16.19
    Company used false information foe billing

    Business Response

    Date: 08/23/2023

    Debtor's health insurance denied claim as the insurance wanted some information from the debtor.  The debtor never provided the insurance with the information requested so the claim was denied.  Balance is now owed from the debtor.

Weber and Associates is BBB Accredited.

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