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Business Profile

Lighting Equipment

Brightology

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Equipment.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased lights from Brightology with a lifetime warranty 3 years ago. I contacted the company because now I have 27 lights that are no longer working, and I want them replaced. The company reached out to me and said **************** ********** minutes ago)to me Hi ****,We are sorry to say that this company brand is Out of Business.We are sorry for any inconvenience this may cause you and we thank you for ****************** Regards,I honestly don't believe the company is out of business. I looked them up online and they are still operational. I think they just don't want to honor the lifetime warranty. If that is the case, they can refund me the entire cost of the lifetime warranty and I'll never reach out to them again. ************

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received lights that are not as described. I tried calling several times and waiting on the phone for hours and even left messages. To date, I never received a call back. I need an RMA number to return these items and want a refund.

    Business Response

    Date: 06/23/2023

    Thank you for your inquiry.  Our records show our customer service team sent you an email on Friday June 16th and again on Monday June 19, 2023 at 11:40AM PT with instructions for returning the product.  As per the email, we are waiting on proof of the return in order to process a refund.   

  • Initial Complaint

    Date:08/08/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Waiting 6 weeks for a refund

    Business Response

    Date: 08/09/2022

    Thank you for your inquiry.  We emailed you on August 04, 2022 with the subject line: Refund Confirmation with the following information

     

    Hi ******* ,


    We are in receipt of your refund request. We apologize we were unable to meet your expectations.


    Per your request, we have refunded your original method of payment in the amount of $ 140.62.

    Please allow 3-5 business days for the refund to reflect in your account.

  • Initial Complaint

    Date:07/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 12 Colorize lights on November 7, 2021. As of June, 2022, the lights started to fail. Some do not turn on at all, others show different colors on the LEDs than what they are set to. I reached out to the company and there reply was that I'm outside of the return window. These lights are way too expensive to not be covered under at least a year warranty.

    Business Response

    Date: 07/25/2022

    Thank you for your inquiry.  Unfortunately we cannot locate your file given the email you provided on this complaint.  If you will please provide your email used on your order we'd be happy to reserach; however, per our website we do offer a 30 day satisfaction guarantee.  If we have inventory we can consider sending you a replacement order so long as we have your email address.

Brightology is NOT a BBB Accredited Business.

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