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Business Profile

Lighting Equipment

Brightology

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Equipment.

Reviews

Customer Review Ratings

1.24

Average of 17 Customer Reviews

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Review Details

  • Adrianne H

    Date: 08/19/2023

    Adrianne H

    Date: 08/19/2023

    Bought 3 boxes of the solar string lights last year. One of the boxes were a pack of 2 lights. The other 2 were single lights. Didn't open or use them. Put them away for the next year - which is this year. Opened the 2 single boxes and they were fine. But in the double light box, the part that attaches to the back of the solar panel were broken. Basically shattered, such that there's no way to attach them to the backs of the solar panels. Can't even glue them back together to try that.Customer service says they're going out of business and they don't have any of these lights anymore, and I can't get these stakes from them, even if I want to purchase them, not just get them for free. They suggest getting them at any hardware store.These stakes aren't something that can be purchased ANYWHERE, let alone at any hardware store. So now I have 2 strings of solar panel lights that I can't stake in the ground. No way to hang them up, either.VERY poor customer help. Not pleased at all. May be why they're going out of business...........

    Brightology

    Date: 08/21/2023

    Thank you for your feedback. We're sorry that we were unable to meet your needs. We have made a conscientious decision to stop selling solar lights. However, we will check the inventory and if we have any stakes that we can send you, we will do so immediately. We will send you a private email to resolve.

  • Joe G

    Date: 07/21/2023

    Joe G

    Date: 07/21/2023

    Refer to Order #BO39323 Purchased 28 ColorGlow solar powered LED fixtures in June of 2022 and added a 2 year protection plan option to this order. 19 of the fixtures have fully stopped functioning and the other 9 only operate for about 2 hours. I have attempted to email & call Brightology multiple times for over a week now with no success. I just want them to honor the protection plan I paid for and even if they simply send me replacement batteries for these units, which is most likely the case, I can replace them myself.

    Brightology

    Date: 07/31/2023

    Thank you for the heads up. We apologize for the delayed response as we work through an unexpected backlog. Please check your private emails as our customer service team has sent you an update. We are checking on inventory, if we have inventory then we will reship the items to you. If we do not, we will process a full refund.

  • Mary K

    Date: 07/18/2023

    Mary K

    Date: 07/18/2023

    I expected more. The lights is very small and doesnt give enough brightness as it was stated. They were expensive. I spent $180 and theyre not worth that amount of money for the low quality of light. However, if youre just looking for a little light its good for you.

    Brightology

    Date: 07/21/2023

    Thank you for your feedback. We're sorry that we did not meet your expectations. Our records show that our customer service team is working with you on a return/refund.

  • Andrew T

    Date: 11/07/2022

    Andrew T

    Date: 11/07/2022

    Hello. Please refer to my order B062735 it arrived yesterday and there was no packing material in the box and since I ordered 4 boxes one was loose and moving. Should have been secured. I opened them today and 1 light is broken off from the solar ************ of plastic are missing so I tried to glue it but too much missing. I think it was broken before the packaging. Anyway. How do I arrange to get the one replaced. Tried to contact chat. They never ever responded after one hour. Tried to call them. After ringing and ringing finally a recording came and said a customer care professional will call you back ************ has a very serious non existent customer service and I wish I never bought anything from them. Spent ********************************************************************************************************************************************** have working there. You should be embarrassed. **************** is KEY to every company. GET ONE QUICK.

    Brightology

    Date: 11/15/2022

    Thank you for your feedback. Please note our chat and phones are open 7 days a week 5AM - 6PM PT. We take vm during business hours if all agent are on a call with another customer. Our email is always open and you can always reach us that way. I see that you have contacted our support team Wed Nov 9th and a replacement order has been sent to you. If the replacement order is damaged please reply to the email our support manager sent today 11/15/22 in attempt to resolve this issue.

  • Stefanny S

    Date: 11/04/2022

    Stefanny S

    Date: 11/04/2022

    I bought 24 lights all exposed to full bright sun of Miami. They work for 1 hour and die I left 5 messages over a week to customer service and they never call back.

    Brightology

    Date: 11/07/2022

    Thank you for your note. We are in receipt of your vm and chat sessions. Our phone lines are often busy all day so we offer chat and email along with phones. We've been trying to contact you. If you can reply to an email we are sending you now, we'd be more than happy to help you. We will try to get ahold of you via phone as well.

  • Shirley F

    Date: 10/30/2022

    Shirley F

    Date: 10/30/2022

    I purchased ColorGlow. They don't strobe as well as the first day. But, I set them in a metal pail in my yard at night w/ the light side up and it sends out beautiful wide glow.

    Brightology

    Date: 11/01/2022

    Thank you for your positive feedback. Please be sure to contact our customer service team should you need any further assistance.

  • Timothy A

    Date: 10/24/2022

    Timothy A

    Date: 10/24/2022

    I placed and order for 24 lights and only 2 still work after only a few weeks **************** just will not give me the time of day. STAY AWAY FROM BRIGHTOLOGY!!!!!!!

    Brightology

    Date: 11/01/2022

    Thank you for your review. Our records indicate that our customer service team processed a free replacement order for you on Oct 24, 2022.

  • LAUREN M

    Date: 10/16/2022

    LAUREN M

    Date: 10/16/2022

    I bought 2 sets. Put them out front. Only lit up for 4 hours. Moved them to the back of the house lit for 3 hours. Moved them again to the left and then the right side of the house lit for 2 hours. Not one day where they lit for 8 hours like they said they would. I have direct sunlight 12 ***** hours a day. There are no trees. Complete waste of money do not buy!!

    Brightology

    Date: 10/19/2022

    Thank you for your feedback. We're sorry that the product is not working as intended. Our support team has sent you an email issuing you a full refund.

    LAUREN M

    Date: 10/19/2022

    Ok

  • Andrea R

    Date: 10/15/2022

    Andrea R

    Date: 10/15/2022

    Two of the lights did not work straight out of the box after pulling the tab for light to come on. When I contacted customer service, the response was that I did not know how to operate the lights. When I attempted to respond to their email, both responses bounced back and their address no longer works., It is unfortunate that the are choosing to not rectify this matter.

    Brightology

    Date: 10/19/2022

    thank you for your feedback. Upon looking at our records, the support team sent you information how to troubleshoot the lights. We in no way meant for you to assume you do not know how to operate the lights. We have sent you an email today informing you of a full refund. We hope this helps resolve the issue.

  • Suzanne O

    Date: 09/22/2022

    Suzanne O

    Date: 09/22/2022

    Wish I would of read all these reviews before I purchased the Ultra Luma lights. What a waste of money. I live in ******* and all the plastic insides warped and that caused all the s**** attachment to break. I do not recommend this product at all. Just throwing them away.

    Brightology

    Date: 09/29/2022

    Thank you for your feedback. We will have our support team reach out to you to see if there is anything we can do to help resolve this matter.

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