Complaints
This profile includes complaints for Best Choice Products's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 65 total complaints in the last 3 years.
- 23 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 7, 2024 I ordered a Best Choice Products 10x10ft 2-Tier Outdoor Square LED Cantilever Patio Umbrella through the ******* App. I received the umbrella, set it up with no problems. It looked nice and was just what I ordered. In early December we stowed the umbrella and put the cover on it for the winter. In April 2025 we uncovered the umbrella and were opening it up when the crank broke. I removed the crank to fix it but it cannot be repaired. On April 28th 2025 I reached out to BCP via chat on there website. I explained the issue and asked if I could purchase a replacement crank so I could open our umbrella. *** told me that since I bought the umbrella through WM I would have to go through the ************************** for any returns or replacements. I reached out to *** two more times because I was not asking to return or replace anything, I just needed a part for one of their products. Each time the answer was the same, call ***. I called *** four different times and spoke to a supervisor each time. On 5/4 I talked to ******, on 5/10 I talked to ********** on 5/21 I talked to ********, on 5/30 I talked to ******** and ******.I was told that because it was past the 60 day return/replacement policy there was nothing they could do and to reach out to BCP. I reached out to BCP via chat again and got the same answer so I requested a phone call, after three or four days I finally got a phone call. I talked to two different people, told them the whole story and asked them to please let me buy a crank so we could open our umbrella. They gave me the exact same resolution using the exact verbiage about reaching out to *** even after I explained I had talked to *** at least four times about this and they would not help me. I asked to speak to an owner or someone in charge and the call was disconnected. On June 2nd I received an email from *** stating the there was nothing they could do, I would have to go through ***. I am just trying to get a part.
Business Response
Date: 06/16/2025
Date: 6/16/25
BBB# ********
Dear *******,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Other (requires explanation)
I need a replacement part and I am willing to purchase the part.What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that we have been unable to resolve your issue due to this order being a ******* Fulfilled order.I understand you are requesting to purchase the crank handle for your Best Choice Products 10x10ft 2-Tier Square Outdoor Solar LED Cantilever Patio Umbrella. As much as we would like to assist you, please know that the crank for this umbrella is out of stock and we have no date set to receive new inventory for the part. Secondly, please know that we our bound by our agreement with ******* that all WFS orders are processed through ******* ****************** and their customer service handles all customer issues for these orders. We recommend you to contact ******* and advise them we are out of stock on the part. Hopefully, they will be able to provide you a resolution to your satisfaction. Again, we want to apologize for the inconvenience this has caused you.
Sincerely,
Escalation Team
Best Choice ProductsInitial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a adjustable base bed from a third party seller, Best Choice Products, through ******, on February 6, 2025.I did not purchase an extended warranty.The bed failed to work on June 3, 2025.I asked ****** if they could locate a repair service for me.They said that any repairs were between myself and Best Choice Products.After repeated attempts to communicate with Best Choice Products, they refuse to talk to **** live in a rural area, I am an elderly disabled vet, and need help.Business Response
Date: 06/10/2025
Date: 6/10/2025
BBB# ********
Dear ****,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Repair
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that we were unable to provide you with information regarding the repair of your out of warranty bed base. Unfortunately, we cannot recommend repair services for our products due to not being able to guarantee the service provided for repairs would be up to our standards. We did reach back out to you to provide us the issues you were having so that we could possibly troubleshoot your issue. However, we are happy to see that you have been provided a resolution to your satisfaction by Amazon.Again, we want to apologize for any inconvenience this may have caused you.
Sincerely,
Escalation Team
Best Choice ProductsInitial Complaint
Date:05/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 3 seat outdoor convertible swing in 2023 and it needs a replacement seat. Since it is past the warranty period, the company suggested i purchase a new swing as they don't sell replacement parts. *** can the company recommend where to buy parts. How is this good business? Now I have an unusable swing. Definitely won't recommend this company.Business Response
Date: 05/22/2025
Date: 5/22/2025
BBB ID: ********
Dear *****,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Replacement
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that the seat of your Best Choice Products 3-Seat Outdoor Converting Canopy Swing needs to be replaced. Please know that the seat is not sourced separately from the item,therefore we are unable to provide a part replacement. Also, since this purchase was made on 7/11/2023, it is beyond our 60-day warranty policy.
Being a valued customer and as a one time courtesy, we have processed a full replacement for the swing. Please allow ***** hours to process the replacement and 3-5 days to arrive. Again, we want to apologize for any inconvenience this may have caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice ProductsInitial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with ****** for a patio umbrella. The item was delivered to the wrong address and I was told by ***** to contact ******. ****** then says that it was actually a third party vendor so I need to contact Best Choice Products. I contacted Best Choice and I was told there was nothing they can do since the package was delivered successfully. I explained to them that it was not delivered successfully because I did not receive the order and it was ordered to the wrong address. Best Choice told me there was nothing they could do. I contacted ***** again and again was told to contact the vendor. I contacted ****** who said there was nothing they could do because it was ordered through the third party vender Best Choice. Best Choice said there is nothing they can do. This is unacceptable.Business Response
Date: 05/09/2025
Date: 5/9/2025
BBB ID: ********
Dear *****,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Refund; Replacement
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that you did not receive your Best Choice Products 10ft Outdoor Steel Market Patio Umbrella and we were unable to provide an immediate resolution, since we showed the package was delivered. We have submitted a full replacement for the item on 5/9/2025.Please allow ***** hours to process the replacement and 3-5 days to arrive. Regarding a refund, you would need to contact ***** since we do not have access to any payment information for security purposes. Again, we want to apologize for the inconvenience this has caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice ProductsInitial Complaint
Date:05/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Christmas tree has the bottom lights out of the bottom half of the tree. The tree is in three parts the very bottom trunk part is not lighting up. I contacted the company because it says they have a 5-year warranty for spare parts. They refuse to assist me and told me they will not help me. I've sent emails and called them several times and they refuse to send me replacement bulbs, replacement lights, or a replacement Christmas tree, or issue me a refund. I would like to have either of complete refund so I can rebuy another tree or a brand new replacement.Business Response
Date: 05/07/2025
Date: 5/7/2025
BBB# ********
Dear ****,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Exchange
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that the lights are not working on your Best Choice Products 7.5ft Pre-Lit Christmas Pine Tree. Since this purchase was made on 10/18/2023, it is beyond our 60 day warranty policy. We are looking into the description stating a 5 year warranty on the parts.
In the meantime, being a valued customer we have processed a full replacement for your tree. Please allow ***** hours to process the replacement and 3-5 days to arrive. Again, we want to apologize for any inconvenience this may have caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice ProductsInitial Complaint
Date:12/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 15th, I placed an order for a 12v electric ride on car for $107.99. The order was supposed to arrive the 18th and never showed up and now it is saying it will be here the 24th. The issue is the tracking only says label created nothing has changed in three days and no movement, and when I contact the seller they say it might be out of stock, which makes no sense because if its out of stock it should have never been said to be shipped and a shipping label should have never been created. The only reason for this is so that customers cant receive their money back after being scammed, in their Amazon reviews there are nothing but people with the same issue and ****** is doing nothing about it. I cant buy my son anything for Christmas because they took my money and wont give it back until the day after Christmas and its all apart of their scam because from the reviews theyve done it to countless people.Business Response
Date: 12/23/2024
Date: 12/23/2024
BBB# ********
Dear ********,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Refund
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that you did not receive your Best Choice Products Kids 12V Electric Ride-On Car. Unfortunately,this item was not picked up by the carrier for delivery. However, we are happy to see that the full refund for your item was successfully processed on 12/19/2024 back to ******. You can expect your refund to return to your original form of payment within 3-5 days depending on your financial institution.Again, we want to apologize for any inconvenience this has caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice ProductsInitial Complaint
Date:12/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order # *******. Ordered an item that said it would be delivered by Christmas present. I have phoned the company because I havent received any notification that said the item has been shipped. You cannot speak to a live person. Emailed and the response was there has been no movement on the shipping of this item. I can go ahead and start a return/refund. So I tried a live chat. All it does is tell you to hold on a moment and nothing. No reply. I have a 6 year old grandchild who is thinking this item will be there Christmas morning. It is so wrong not to be able to speak with a live person. Shame on you!Business Response
Date: 12/23/2024
Date: 12/23/2024
BBB# ********
Dear ****,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Delivery
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that you have not received your Best Choice Products Pretend Play Cottage Kitchen Wooden Toy Set.We show this item left our warehouse on 12/14/2024 and according to *****, is expected to arrive on 12/24/2024. Unfortunately,once an item has left our warehouse it is largely in control of the carrier. Being a valued customer, we have processed a full refund for the delay. You can expect your refund to return to your original form of payment within 1-3 business days. We dont want to inconvenience you any further by having you return the item once it arrives.
Secondly, we want to apologize that you had difficulty reaching our customer service via phone. We have found out our customers prefer to reach us by chat or email, and we are currently concentrating on these channels. Please know you can schedule a live call back by going to our website help channel. Again, we want to apologize for the inconvenience this has caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice ProductsCustomer Answer
Date: 01/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ******
Initial Complaint
Date:12/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a fire pit from this company that was never delivered. I have emailed, chatted, and spoke to several *** with no success for a refund. I am told over and over that I will receive a refund but that never happens. You have to wait now to chat with an associate as no one picks up the phone to speak with you. ****************. They need to be shut down and people need to beware that fraud could be involved. You pay for a product that never arrives and they keep your money.Business Response
Date: 12/16/2024
Date: 12/16/2024
BBB# ********
Dear ****,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Refund
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that you have not received your refund yet for the Best Choice Products 52in Wicker Propane Gas Fire Pit Table you did not receive. As stated in our correspondence with you and after multiple attempts to process your refund through our ******* portal,we had opened a ticket with ******* Case# ********. We have been told by ******* that you have to contact them to release the funds. Secondly, we want to apologize for the phone number that was provided by ******* not being in service.
Unfortunately, until ******* releases the refund there is no other resolution we can provide. We understand this has not been a positive experience for you. Hopefully, with the alternate number for ******* Customer Care we provided will help resolve this issue.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice ProductsCustomer Answer
Date: 12/17/2024
what is the correct phone number to call ******* customer care.
that was not given to meBusiness Response
Date: 12/18/2024
Hi ****,
First and foremost, we want to apologize for not providing the phone number for ********************* in our previous response.
Here is the phone number: ************.
PO# 108932957365793
Case# 08650929
Hopefully, this will resolve your issue.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice ProductsCustomer Answer
Date: 01/08/2025
The phone number does not work and ******* is not responsible for their error in delivering the product that I did. It receive.
horrible customer service.Initial Complaint
Date:11/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased BCP 3-seat L-shape Tufted Faux Leather Sectional Sofa Couch Set w/*************, Ottoman Bench-White, via *********** on 10.27_2024. Two large boxes 90 and 72 lbs were delivered to the address on *****. Daughter and friend carried upstairs to 2nd floor apt as I am 60 and have 3 major health issues. Upon unboxing was clear that chaise-lounge piece had been shipped previously used and damaged as the foam wrapping was on the outside and the inside was dirty. Also dirt in the crevice. The second box contained the 2nd part that the chaise lounge connects to and appeared undamaged. There was no ottoman as advertised in either box nor a third box in the shipment. See photos. To get a refund company is telling me I must repack and load the 90 and 70 lbs boxes in a vehicle and get to a ***** shipping location which is physically impossible for health and auto reasons - I have expressed this numerous times. Don't understand why as they were delivered to my dooorstep. Meanwhile both my living room and my funds are tied up in limbo. Since I am unable to return these items and since they won't pay for ***** to come in and pick up, I want the ottoman shipped to me and a refund for the product that I can use towards repairing and cleaning the items. Feeling very much scammed here! Incomplete order as (falsely) advertised, what arrived was damaged and used (again said new--no mention of used), and company refuses to pay for pick-up to return for refund.Business Response
Date: 11/19/2024
Date: 11/19/2024
BBB# ********
Dear Kitt,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Refund; Finish the job
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that your Best Choice Products 3-Seat L-Shape Tufted Faux Leather Sectional Sofa Couch Set was damaged and for all the back and forth regarding the pick up request. However,we are happy to see that a full refund resolution has already been provided with no need to return. Again, we want to apologize for the inconvenience this has caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice ProductsInitial Complaint
Date:10/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the Best Choice Products 10ft Solar LED Offset Hanging Market Patio Umbrella twice, once directly from Best Choice Products. Once from ******, both units have broken after minimal use. The first umbrella, bought from ***, rusted at the bottom as though it had been previously used. The second, purchased from ******, broke at the top due to a plastic failure after only three uses. I was away most of the summer due to my mother's illness and barely used the umbrella before it broke.**** support informed me that both items are outside the 60-day warranty, and no replacements can be offered without an extended warranty. Given my unusual circumstances and minimal usage of these umbrellas, I'm requesting an exception to the policy for at least one replacement or repair solution.Business Response
Date: 10/31/2024
Date: 10/31/2024
BBB# ********
Dear *****,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Replacement
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that your Best Choice Products 10ft Solar LED Offset Hanging Outdoor Market Patio Umbrella is broken. Since this purchase was made on 5/29/2023, it is beyond our 60-day warranty.
Being a valued customer, we have waived our warranty policy and submitted a full replacement for the umbrella. We dont want to inconvenience you any further by having you return the one you have now. Please allow ***** hours to process the replacement and 3-5 days to arrive at the above address. Again, we want to apologize for the inconvenience this may have caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice ProductsCustomer Answer
Date: 11/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** **********
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