Complaints
This profile includes complaints for Best Choice Products's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 65 total complaints in the last 3 years.
- 23 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 21, 2021 I purchased 8 "Outdoor Metal Raised Garden Bed for Vegetables, Flowers, Herbs" from Best Choice Products because they were advertised as being made from powder coated steel. This is because powder coated steel is rated to last at least 20 years outdoors. We immediately assembled them and filled them with OMRI premium gold compost. This year, we cleaned out the beds and discovered that they had all rusted on the inside. The paint is not powder coated and is bubbling and flaking off into the soil. I have no idea what the paint is made of, but the product bears a Prop 65 warning, telling me it's possible the unprotected/rusted metal and/or the paint could be lead based. Not only are these beds not made of their advertised material, they have become a possible health hazard for our farm and our family. Now we need to throw away the perennial plants and fruit bushes inside them, dispose of them according to county guidelines, purchase 8 garden bed replacements, and get yards of compost delivered to fill them.
Business Response
Date: 05/19/2023
Date: 5/19/2023
BBB #********
Dear ****,
It has been brought to our attention from the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. Although you were not provided a timely resolution to your specific issue, we still wanted to take this opportunity to follow up with you.
Your desired Resolution was below:
Other (requires explanation)
refund of the purchase price and compensation for the cost of the compost and plants.
What Best Choice Products have done to meet your desired resolution:
We sincerely apologize that there was rust on the insides of your Best Choice Products 6x3x1ft Outdoor Metal Raised Garden Beds. Regarding the Prop 65 Warning on your garden beds. The Safe Drinking Water and Toxic Enforcement Act of **** (Proposition 65) requires all businesses to include a warning for customers in the ******************* identifying certain chemicals that are in the businesss products. As a valued customer we want to make sure you are aware of the make-up of our products and that is why you are seeing this warning on our product. We understand that this has not been an ideal experience for you and your family. We will be contacting you directly to further discuss the details you recently provided to **. In the meanwhile, for further details regarding Prop 65, please visit *********************************** .
We appreciate you reaching out to ** to resolve this matter. Have a wonderful day.
Sincerely,
Escalations Specialist
Best Choice ProductsInitial Complaint
Date:04/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a very expensive outdoor set that does not meet our quality expectations. The boxes it came in were damaged beyond repair when delivered and opening so we cannot use them for return. The company is telling ** we will need to purchase our own boxes to box up and return. We would like to have ***** or *** pick up the item and box it for return.Business Response
Date: 05/03/2023
Date: 5/03/2023
BBB # ********
Dear *******,
It has been brought to our attention from the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. Although you were not provided a timely resolution to your specific issue, we still wanted to take this opportunity to follow up with you.
Your desired Resolution was below:
Refund
What Best Choice Products have done to meet your desired resolution:
We sincerely apologize that the Best Choice Products 6-Piece Wicker Outdoor Patio Conversation Furniture Set did not meet your expectations. However, we are happy to see that we have provided a resolution to your satisfaction. Your partial refund to keep the item as is has been processed. Please allow 1-3 business days for your refund to return to your original form of payment.
Refund: $175.00 to keep item as is
We appreciate you reaching out to ** to resolve this matter. Have a wonderful day.
Sincerely,
Escalations Specialist
Best Choice ProductsInitial Complaint
Date:01/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 6, 2021 I had purchased a BCP mixer from ******** Since then I have contacted BCP to secure another wisk attachment for this mixer. I WAS told by the company: Unfortunately, we can only sell fully furnished products as we received them from our manufacturer in a complete set and ship it to our customers. You may try to search online, especially in ******* and I hope you may find the replacement whisk part that you need. Also please understand that we cannot tell which brand where you should buy a compatible whisk. This was the message that they kept repeating in emails, even after I asked who their manufacturer is. I still have all emails from the company, basically telling me good luck you are on your own. I would have at least they would have stood behind their brand considering the price I paid for this appliance that has lost half it's functionality because of one part. I HAVE been searching for this part for quite a while yet, as I did not expect a "freebie" from the company and wished to purchase it. I have been on *******'s website, I have visited their store, I have even googled the company, the mixer, the brand, all in hopes of buying this attachment, but it is not available anywhere that I can find because of it's design. Therefore, contacting the manufacturer is the ONLY OPTION LEFT but i can't do that if they refuse to help me by contacting them themselves, or at least giving me the information so that I can contact the manufacturer directly.Business Response
Date: 01/06/2023
Date: 1/04/2023
BBB# ********Dear ******,
It has been brought to our attention from the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. Although you were not provided a timely resolution to your specific issue, we still wanted to take this opportunity to follow up with you.
Your desired Resolution was below:
Replacement of wisk
What Best Choice Products have done to meet your desired resolution:
We're sorry to hear that your wisk for your Best Choice Products 6.3qt 660W 6-Speed Tilt-Head Stainless Steel Kitchen Mixer is lost. Unfortunately, this purchase was made back on 4/6/2021. We would love to offer you a replacement but we no longer sell this item and no stock is available. We would be happy to provide a discount equal to the value of this purchase. If this is a resolution you are interested in, please let us know and provide us with your best contact information.
We appreciate you reaching out to us to resolve this matter. Have a wonderful day.
Sincerely,
Escalations Specialist
Best Choice Products
Customer Answer
Date: 01/07/2023
I had asked for the manufacturers information also. So that they could be contacted for the replacement partBusiness Response
Date: 01/12/2023
Date: 1/12/2023
BBB# ********
Dear ******,
It has been brought to our attention from the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. Although you were not provided a timely resolution to your specific issue, we still wanted to take this opportunity to follow up with you.
Your desired Resolution was below:
Vendor Information
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that we are unable to satisfy your request. Unfortunately, we are unable to provide the information on a vendor that we no longer do business with. We would be happy to provide a discount equal to the value of this purchase. If this is a resolution you are interested in, please let us know and provide us with your best contact information.
We appreciate you reaching out to us to resolve this matter. Have a wonderful day.
Sincerely,
Escalations Specialist
Best Choice ProductsCustomer Answer
Date: 01/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased items from Best Choice Products online. They had my old address on file so I immediately contacted them to tell them to use my new address. They refuse and say contact ******, they say they cant contact BCP. They still refuse to update my address and deliver to my current address. I ask to cancel order then. They refuse. I said thats stealing and Im contacting BBB. They even said multiple times for me to just go to the old address to pick it up or ask a neighbor!Business Response
Date: 12/27/2022
12/27/2022
BBB# ********
Dear *******,
It has been brought to our attention from the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. Although you were not provided a timely resolution to your specific issue, we still wanted to take this opportunity to follow up with you.
Your desired Resolution was below:
Refund
What Best Choice Products have done to meet your desired resolution:
We sincerely, apologize that we were unable to change your shipping address as per your request. Once an order is placed, we are unable to change or modify the order through our automated system. Therefore, we have processed a full refund for the 5 Best Choice Products 9ft Pre-Lit Christmas Garlands. Please allow 1-3 business days for your refund to return to your original form of payment. Again, we apologize for any inconvenience this may have caused you.
We appreciate you reaching out to us to resolve this matter. Thank you for your patience and understanding regarding this issue.
Sincerely,
Escalation Specialist
Best Choice ProductsInitial Complaint
Date:12/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
st purchased Sep 22, 2022 View order Set reminder Visit the Best Choice Products Store 4.5 out of 5 stars148 Reviews Best Choice Products 5-Piece Dining Set, Counter Height Rustic Industrial Table and Stool Set for Kitchen, Dining Room w/ 4 Backless Stools, Easy Assembly, if you look at leg was dented from delivery trucksBusiness Response
Date: 12/05/2022
Date: 12/05/2022
BBB # ********
Dear *******,
It has been brought to our attention from the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. We wanted to take this opportunity to follow up with you.
Your desired resolution:
Replacement
What Best Choice Products have done to meet your desired resolution:
We sincerely apologize that your Best Choice Products 5-Piece Dining Set arrived with a dented leg from delivery. We have been unable to locate your order with the information provided. If you could please provide your order number, we would be happy to assist you with a replacement.
Order Number: ?
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalations Specialist
Best Choice ProductsInitial Complaint
Date:11/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last December, during the post Christmas sales, we saw artificial Christmas trees advertised by your company online. The trees were pictured as full and lush and were on sale for $200 ********, regularly priced at $300 ********. We purchased a tree and put it in storage until this year. Today we opened the box and attempted to erect the tree. We had to retap all the holes in the stand. Even then, it would not set up at right angles. Section A of the tree had to be driven into the tree with a block and a hammer. Once erected, the tree was so ugly that we wouldnt think of using it in our house. The branches had needles only halfway up, leaving bare sticks the rest of the way and the branches themselves were sparse. It looked like a tree worth $25 not $300. We are disgusted with the poor quality of this product, certainly the worst in our experience. It has gone back into the box and will likely end up in the landfill as we cant think of anyone who would want such a poor quality item in their home. As far as were concerned, Best Choice Products is synonymous with junk!Business Response
Date: 12/01/2022
12/01/2022
BBB# ********
Dear *****,
It has been brought to our attention from the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. Although you were not provided a timely resolution to your specific issue, we still wanted to take this opportunity to follow up with you.
Your desired Resolution was below:
REFUND
What Best Choice Products have done to meet your desired resolution:
First and foremost, we're sorry to hear that you are having issues with your Christmas Tree. Please know, we do not sell or ship our products in ******. Therefore, we believe this is not our product and it is quite possible that you purchased the tree from an unauthorized 3rd party seller with a similar title as Best Choice Products. Please reach out to the seller to further assist you with your refund. If in fact, the original purchaser of the item did purchase it from Best Choice Products, please provide the original order number or name of purchaser so we can locate the order to further assist you. Send to *************************************** We do apologize for any inconvenience this may have caused you.
We appreciate you reaching out to us to resolve this matter and have a wonderful day.
Sincerely,
Escalations Specialist
Best Choice ProductsInitial Complaint
Date:11/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a 5 piece dining set off Amazon SKU #YJX3001-1 ON 11/3/2022. I received the item on 11/9/22. I put it together 11/16/2022 only to find that one of the chairs has uneven legs and is completely unstable. Also the suction cups to secure the glass top to its frame was not included in my package. Without the suction cups the glass slides easily off the table frame and has no security whatsoever. I cannot even utilize the table due to the glass shifting at every touch. Reached out to BCP and even sent pictures of my purchase and told me they cannot help me because I bought the item off Amazon. I would have accepted if they were willing to send the missing pieces to the table and a replacement chair. I am even willing to pay at this point because the table is already put together and I cannot return the item since I no longer have the boxes and I live on the 3rd floor, not to mention I've already assembled the entire dining set. Amazon only offered a discount because the seller is no longer associated with them to even reach out to obtain missing pieces and or replacement. Per the website for BCP if the item is reported within 7 days for damage or missing items BCP would assist with replacements. I have don't know if I can even buy the missing piece myself to at least secure my glass top.Business Response
Date: 11/22/2022
Date: 11/21/2022
BBB #********
Dear *******,
It has been brought to our attention from the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. Although you were not provided a timely resolution to your specific issue, we still wanted to take this opportunity to follow up with you.
Your desired Resolution was below:
Replacement of defective partsWhat Best Choice Products have done to meet your desired resolution:
We have reviewed the order information you have provided to us. It appears your purchase was made via Amazon, but was not listed or sold to you by Best Choice Products. We regret to inform you that we are unable to provide you assistance for the item you purchased from a third party. We apologize for any inconvenience, however, we can only guarantee our warranty and products sold directly by us as we can not be sure of the condition or defects caused by an unauthorized seller. Since this was not sold by Best Choice Products, we recommend that you contact the seller 31 Network via Amazon for further assistance. Again, we do apologize for any inconvenience this may have caused you.
We appreciate you reaching out to us to resolve this matter. Have a wonderful day.
Sincerely,
Escalation Specialist
Best Choice ProductsCustomer Answer
Date: 11/22/2022
I understand that I order through a third party. As a business/manufacturer to allow customers to rpay for parts and order provide information on the parts required to be able to replace them. I called to get measurements and or required parts and I could not even get that assistance.Business Response
Date: 12/01/2022
BBB #********
Dear *******,
It has been brought to our attention from the Better Business Bureau that you did not accept our previous response.
Your desired Resolution was below:
Measurements for the required parts.
What Best Choice Products have done to meet your desired resolution:
We have reviewed your reply you provided to us. Please know that the parts you are requesting are not sourced separately from the item. We have reached out to our vendors overseas and they have provided the size of the suction cups for the glass tabletop is ****" (15mm).
We appreciate you reaching out to us to resolve this matter and have a wonderful day.
Sincerely,
Escalations Specialist
Best Choice ProductsInitial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transation was 6/9/2022. Acoustic electric bass guitar with *****************, in natural color. This bass fell once and had a clean break right at the neck. I only had this for two months and for it to break that easily tells me that there was probably a crack in the neck.Business Response
Date: 08/08/2022
Dear *******,
It has been brought to our attention from the Better Business Bureau that we did not meet our goal in providing you the quality item that Best Choice Products is known for. We still want to take this opportunity to follow up with you.Your desired Resolution was below:
Refund
What Best Choice Products have done to meet your desired resolution:First, we want to apologize that your acoustic electric bass guitar broke at the neck. We have located your order and processed a full refund. You can expect your refund to return to your account within 3-5 business days.
Thank you for your patience and understanding regarding this issue. Have a wonderful day.
Sincerely,
Escalation Specialist
Best Choice Products
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