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Business Profile

Property Management

CORE Realty Holdings Management Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for CORE Realty Holdings Management Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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CORE Realty Holdings Management Inc has 10 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted an application for an apartment and paid a large fee for it- within an hour after doing so I emailed them stating that I am rescinding my application and please withdraw it and refund the fee I paid. I also sent a text to the employee who had been constantly calling, texting and emailing me daily right after the first time I reached out to them with questions about the property. My application was submitted after close of business hours and my withdrawal was sent less than an hour later. Therefore there was nothing they had to do - no work involved such as processing the application and everything that would entail. I called, emailed and texted as soon as the office opened the following morning to ensure they were aware that I rescinded my application and would not be moving forward with it and I thanked them for their time and would just like my money refunded. At first they kept responding that they had to reach out to a colleague about my refund and would get back to me. This went on for several days. I was then told that they would be keeping a large amount of my fee back for administrative purposes. I questioned that as I withdrew my application after the office was closed and they had my withdrawal request before the office opened the next morning. Nobody would respond to me even though i called, emailed and texted. Finally I gave up and said fine- its basically theft but please refund the rest of my money ASAP. Its now been over 3 weeks. No refund yet and every time I reach out they mostly ignore me and will not take or return my calls and they did respond to my text today stating they have to reach out to a colleague as they are unaware of the refund process. This entire situation is completely unacceptable and something needs to be done about the shady way they conduct business and basically steals money from customers with no legitimate reason.

      Business Response

      Date: 04/30/2025

      To whom it may concern,

      Thank you for reaching out regarding your experience. Unfortunately, I don't have your name, phone number or email in our system. Additionally, you didn't mention the name or address of the property. Can you please provide that information, so I can see if you have the correct property management company?

       

      Sincerely,

      ******

    • Initial Complaint

      Date:12/05/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Everything my daughter needed to do to be removed from the lease where she lived with her ex has been done. We were CLEARLY TOLD after he signed a form, she would be removed. Now they have claimed more money is due and have refused to take her name off the leased. It was a clear verbal agreement. They have kept her name on the lease and are demanding more money. She moved out on Oct. 29, 2024

      Business Response

      Date: 12/05/2024

      Hello, 

      Unfortunately, we are unable to assist as we have no longer owned or managed that property during the term of this tenant's residency. We wish you all the best in your future endeavors. 

      Sincerely, 

      CORE Realty Holdings Management, Inc.

    • Initial Complaint

      Date:12/04/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is neglecting its tenants by way of distress, scamming and ignoring. Just read the ****** reviews to get an understanding of what they have done to specific tenants. I also wanted to point out I had something stolen after it was improperly dropped off in our mail room(which is also the room to get in the building) and the cameras they said worked when I moved in, aren't accessible so they can't even see who goes in and out of the building. The doors are also all broken and anyone can access any floor as well as the pictures used on their website to promote units are all of one upgraded unit that the rest of the building does not align with. They are a scamming company who catfish prospective renters and have it seems gotten away with it for almost a decade now. I can't even contact someone who works there and I have tried every single number and extension they have put online. Lastly, I would like you to look into bad business practices regarding the rental prices they advertise vs the actual price they hit you with on your contract, I am paying about 300 dollars more than expected per month because they do not tell you about all the add-ons or insurance that is required by them to live there until the day you show up to pickup the keys. There are multiple claims like this on ****** Reviews. I would be more than happy to help y'all if you decide to take this further. I would not put it past this company to be making millions extra a year due to the neglect and scamming they have done.

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Address: *****************************************

       

      Business Name: Core Reality Holding 

      Business Response

      Date: 10/17/2024

      Hello, we sincerely apologize for the disruptions caused by the fire alarm sounding off. Your well-being is our top priority. To prevent this from happening again, we're taking immediate steps to enhance security by installing cameras and locks in key areas. We're committed to doing everything we can to keep our community safe and comfortable. If you have any additional questions or concerns, please feel free to contact our Collective **************** ************

    • Initial Complaint

      Date:09/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live at their property called The Collective in *********, ***When we moved in (July 2022) they said the garage door was undergoing repairs and would be working soon. It wasn't repaired until 2024. Many reports of stolen cars and car break-ins from residents (us included).ALL of summer 2023 - the pool was closed. Next, the place is gross. There are overflowing dog waste trash cans, and dog p*** covering the tree lawns surrounding our building. The hallway carpets are gross and the stairwells are often littered with garbage. Next, is the constant stealing of my packages. There is a Luxer system that puts about half of your deliveries into lockers. The rest of your deliveries will go right NEXT to the lockers or into a room that anyone can access. I have had 5+ packages go missing in one way or another. Id have to file a police report to have any action taken on my missing packages. The Collective decided to install smart home devices (lock pad, thermostat, water leak detector) and hike up our rent. We didnt ask for or agree to that. Increase the rent for FUTURE renters.The alarm system in our building has been faulty for months. One night (January 23) it blared from 1am-7am. At one point around 4am, it was only RESIDENTS that were trying to solve the problem. This caused myself and my dog massive amounts of anxiety and distress. There were people sleeping in their cars. I had to call out of work. This was a night of pure torture, and the issue still wasnt fixed for a month. From management, we got a *********** breakfast sandwich and an absurdly small amount of money off our rent. A few apology emails. The alarm problems have happened 6 times in 2024. September 14, 2024- alarm was going off from 11pm-7am. This is illegal.

    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************************

       

      Business Response

      Date: 04/15/2024

      This is not the correct company. We are CORE Realty Holdings Management, **** with corporate headquarters in *************, **. We do not own/manage the apartment complex associated with this complaint.

    • Initial Complaint

      Date:01/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution offered is satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       
      eatening email (attached) claiming my statements were false and slanderous and that he was reporting me to their corporate office unless I removed it. I contacted the regional manager and showed him this email. No action was taken. Other reviews state the property manager has done the same to them.Now after the fire alarm incident, I do not feel safe in the building. I do not believe the fire suppression and notification system are working properly and given how they treat other issues I do not trust this management company to resolve it. I want out of my lease without the termination fee.

      Business Response

      Date: 02/02/2024

      Hello ******, it was a pleasure speaking with you. I appreciate your time in talking through some of the opportunities we have had at The Collective during your stay. I hope that you will accept our apologies for letting you down during the recent unplanned fire alarm event, we hope that you will see our efforts in working hard to make your stay at The Collective the place you love to call home. Sincerely, ***************************

    • Initial Complaint

      Date:09/23/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       
      W IS ABOUT THE AMOUNT IVE PAID IN RENT AND MOVE IN FEES.

      Business Response

      Date: 09/25/2023

      Hello,

       

      Thank you for reaching out. Our Property Manager, ***** will be in touch with you shortly regarding the issues you mentioned below. 

       

      Thank you

    CORE Realty Holdings Management Inc is NOT a BBB Accredited Business.

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