Complaints

This profile includes complaints for CORE Realty Holdings Management Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CORE Realty Holdings Management Inc has 10 locations, listed below.

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  CORE Realty Holdings Management Inc

  1600 Dove St Ste 450 Newport Beach, CA 92660-2447

• 

  CORE Realty Holdings Management Inc

  280 New Haven Blvd Montgomery, AL 36117-6300

• 

  Diamond Townhouses

  101 Whites Dr Beaufort, SC 29906

• 

  CORE Realty Holdings Management Inc

  10 Whites Dr Beaufort, SC 29906-8486

• 

  Cardinal Apartments

  6400 Old Oak Ridge Rd Greensboro, NC 27410-8539

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Talking with the new apartment manager yesterday, I was told you were the pervious owner, and that the current one just bought the property.  What date exactly did you sell? Because I have emails from 2022 for the apartment, so that was ONE year ago, not years. I was told you would have the leasing information and that you guys were in charge of selling the debt. If it was not you, who did you sell the apartments to and I will reach out to them.  ransUnion but they labeled it as accurate, which it absolutely is not. The credit agency says they can not do anything about it. The credit agency is ************************ **** They are located in ******** *******. The apartment complex is under new management, so I called Core Reality Holdings no one answered. I have spent a lot of time and stress talking with several people, different companies (apartment complex, transunion, credit agency, etc..) trying to get this fixed to no avail.

  Business Response

  Date: 08/29/2023

  Hello, we are no longer the owners of that community and have not for years. We are not responsible for the debts that were sent to the credit agency mentioned above. The debt or names need to be resolved with the current ownership/management company. Thank you.

  Business Response

  Date: 08/29/2023

  We did not send your account to collections. The current management company did, please contact them directly to resolve this matter. We do not have an account for you in our system or in our collections company, which is also not the one you mentioned. Thank you.

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in in October of 2022. When I moved in I had propane and power turned on. The apartment head by using the hot water heater that is heated by propane. I moved in your on the 4th and notified the office immediately that my hot water nor my heat was working. They went back and forth with me for over 21 days before the issue was fixed I was 21 days without heat or hot water in the winter time it got down to 54 or lower at night and I couldn't stay there. I have told them I would like to move forward with a refund but now after being ignored for almost 6 months and sending countless emails and going up to speak to the office manager multiple times every month. They continue to do nothing but day well send another email and we will get to it. They still want me to pay rent and not solve my issue when I wasnt even able to stay in my apartment nor shower in it for the first month of moving in and still paying for it. As well as I have other maintenance issues that have been ongoing for months that they havent done anything about. I have email and phone records showing the history or me putting in maintenance request and emailing and calling to have them come.

  Business Response

  Date: 03/30/2023

  Hello, I sincerely apologize you're not having a great experiene at this property. However, we have not owned or managed this property in over two years and have no association to it. I have contacted the BBB several times to remove this property from our account. Wish you all the best!

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that it doesnt address my concerns. I was called by the manager ***** and offered a cleaning solution for the dishwasher plumbing, I did use the solution and this evening will test if it worked. She informed me that the maintenance manager will come by to test it out tomorrow. I was not offered the new shelving as the existing ones have exposed shelves with surface rust that returns no matter how you clean it and rusts our silverware. I was not assured that the maintenance member referred to in the original complaint would not be in our unit for safety purposes.
  
  Regards,
  
  *************************
  
    
  t. We were shocked and confused.He did not bring one tool or solvent with him to help to fix anything and we still have an unfixed dishwasher. He could not confirm that the bleach would not break it so we dont want to just add it on our own.The office said that they apologize for his actions, but after not responding to our previous request concerning the rust, not fixing our dishwasher and leaving it unusable, and behaving very rudely, we had to file something.We felt very uncomfortable with this encounter as he has potential access to our unit and this doesnt represent well the past almost 4 years of superb communication weve received from maintenance or the on-site staff.Therefore, in this shaken ********, we are reporting this incident in hopes of a speedy resolution and for our safety. We are not comfortable having that staff member back in our abode as he was very intimidating and that was concerning considering that this was only concerning a dishwasher.

  Business Response

  Date: 03/15/2023

  Hello, thank you for bringing your concerns to our direct attention. We have made an attempt to contact you and look forward to speaking with you soon. Thank you, CORE Realty Holdings Management, ****

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we have not resolved anything. I have lived uncomfortable for the past 4 months. Its not safe here and not to living standards. I have attached all issues I have dealt with since first day of move in. Not to mention the disrespect && lack of concern from management && *****************. I would like light bill reimbursement & for my lease to be broken with no penalties. I absolutely hate it here. I dont feel safe due to the disrespect from management && regional management. Its mold in this apartment causing me && my family to be sick. My niece just left my house for the weekend && is now in the hospital. I reached out && spoke with that lady myself she hasnt contacted me back since I called. Nothing is resolved. 

  o manger which I did. I called manger after several weeks to see what was taking place. Her words to me were in a very condescending way ************* I sent your bills to corporate. There is nothing else I can help you with because you went above me so now I cant help you. Corporate will deal with you so I call corporate (****) to let him know how his property manger spoke to me. His response was thats past tense lets talk about the light bill. No real concern or respect for me. He told me over the phone that they would send a heating company out finally after 2 months. He also said I would have to pay the high bills but they could credit me n rent once its fixed and I receive a regular bill. This was over the phone so I emailed him to have it in writing and he says to me im not agreeing to anything I have given this place a chance to better and respect me as a tenant. The mold is causing myself and my kids to be sick constantly coughing, runny eyes etc I need HELP

  Business Response

  Date: 02/22/2023

  Hi **************, 

   

  It was a pleasure speaking with you on the phone yesterday. I believe we addressed the concerns, and I have followed up with the Property Manager as well as the Regional Manager, **** in regards to your concerns and feedback. As discussed, your lease break options are as outlined in your lease agreement which was sent to you. 

   

  Should you have any additional questions, feel free to reach out and we are happy to assist. 

   

  Thank you

  Business Response

  Date: 02/23/2023

  **************, 

   

  We have responded to you directly, there is no need to communicate on duplicate platforms. 

   

  Thank you.

  Customer Answer

  Date: 03/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:02/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  Is there anyway that you would be able to tell me how I can get in contact with the current corporate office?
  
  Regards,
  
  *****************
  
   
  which is not stated on the paper. As well as a lack of communication with countless missed calls with no calls back and unanswered emails for weeks. Until showing up to the property in person. And even then on the phone calls the employee would say okay Ill send an email today or call back tomorrow and then we would hear nothing for a week.

  Business Response

  Date: 02/16/2023

  Again, we no longer manage or own this property and have not in years. Please remove this property from our account. 

   

  Thank you

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at ******************** Apartments in *********** ******** managed by CORE Realty Holdings.On September 27th 2022 my garage door would not open. My car and my wallet were stuck inside for 2 days. Maintenance broke into the garage to get it open, but never fixed the door. The garage door is now stuck open and no repair is scheduled after multiple contacts to the property manager *******On October 1st I reported that birds were getting into my dryer exhaust vent. In November, maintenance finally came and pushed a broom thru the exhaust vent to push out a nest and a bird got free in my apartment. The very next day (and every day since) the bird was back in the exhaust vent. It wakes me up every morning and traumatized my visiting significant other on Thanksgiving hearing a bird in the house scratching at the dryer exhaust and being loud. After talking to *** and the management team multiple times, no one has planned a day to put a pest blocker on the exhaust vent to prevent the birds from returning into my dryer exhaust.I want my garage door to be fixed and I want something installed over the dryer exhaust vent to prevent birds from entering my home.Property Manager ***********************: **************************************** Office:**************