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Business Profile

Vitamins and Supplements

InMit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted inmit about receiving fruit punch drink ..which is nasty..they told me that was the old inmit *** So I have to call them. I did and they agreed to send my order out correctly and throw in choc night drink. It's been 5 months and nothing. I sent emails and again new inmit company told me they don't have records for that company. They are both Inmit...I was on monthly shipments till old one said to now order from the new inmit..did they buy them out? Because neither will send the product I ALREADY PAID FOR nor give me a refund. The actions by both are appalling and from looking at the other complaints seems to be a common theme. Very bad business. Love the product/hate the lack of ethics and lack of customer service. Stay away from this company

  • Initial Complaint

    Date:05/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company and than I later found out that it is a SCAM I don't want to continue getting any future products and I don't want any subscriptions or memberships with this company. Thanks!

  • Initial Complaint

    Date:01/13/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just now i called Inmit customer service and this is the first representative *** of Inmit that cannot find my account by me telling her my address, so i asked for a supervisor, and *** claims that Inmit has no supervisors, so i asked *** to let me speak to another Inmit representative, but *** wouldn't let me speak to another representative so folk's Inmit has a horrible customer service rep. named *** that needs to be fired!! And according to ***, Inmit operates unorganized with no supervisors at their company!

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 8, 2023 I purchased InMit which was $19.95. I didnt know that I was buying a subscription. But I tried the orange powder out and it made me violently ill. It raised my blood pressure to an unhealthy degree. it is nothing but pure sugar , Sucraose and Stevia plus caffeine. I understand l should have done more research but thats beside the point. November 8, I was sent another portion of the orange fasting support, and at that point canceled the subscription.I had tried to return it. I had to pay the shipping which I did, and I had gotten a tracking number and waited for the return to be processed .When I called customer service they had asked me for the tracking number which I had given them. They had told me that they did not receive anything yet and I continue to call for several days. At this point I was at the realization that I was not going to get a refund. I spoke with a supervisor there, and she had told me that since they cant find the package that she would offer me free pouches of the orange drink to compensate for the loss of my refund. As of December 4 I have yet to receive any type of refund. **************** told me that I have 30 days before the refund isnt offered.

    Business Response

    Date: 12/08/2023

    After reading ************** complaint, we contacted her to resolve this matter to her 100% satisfaction. We spoke with ************** via a phone call, and the matter was resolved to her satisfaction. ************** expressed her satisfaction with the outcome of our phone call and confirmed that this issue is resolved. If ************** has any further questions or concerns, I would like her to reach out to us directly - Our phone number is **************, and our email address is **************************************

    Regards.
    ***********

  • Initial Complaint

    Date:11/24/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Inmet order was auto shipped on October 14,2023, received by me October 19, 2023; called to return November 10, 2023 was not told I had to ship and them to receive within 30 days for refund. Shipped November 17 and received November 20. One day late. NO Refund and will not ship replacement. Therefore, Inmit has stolen $100.00 from me.

    Business Response

    Date: 11/28/2023

    After reading ************** complaint, we contacted her to resolve this matter to her 100% satisfaction. We spoke with ************** via a phone call and the matter was resolved to her satisfaction. ************** expressed her satisfaction with the outcome of our phone call and confirmed that this issue is resolved. If ************** has any further questions or concerns, I would like her to reach out to us directly - Our phone number is **************, and our email address is **************************************

    Regards.
    ***********

  • Initial Complaint

    Date:11/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company does not allowe to cancel subscription. The number they provide to cancel subscription does not work. It either keeps you on hold or says number is disconnected or it just does not ring and kicks you off the line.

    Business Response

    Date: 11/12/2023

    My name is ******,and I am the ************* Manager at ********************** Fasting. ******************, I read your complaint,and I am very sorry you did not get to speak with us! I am not sure what phone number you dialed, but I posted our contact information below for future reference. I want to assure you that your subscription was cancelled as requested.If you still consider this matter unresolved, please reach out to us - Our phone number is **************, and our email address is **************************************

  • Initial Complaint

    Date:09/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased InMit fasting drink from television for ***** and I added the nighttime chacolate drink so it was ***** I believe .. I sent that back first but I have to eat the cost of this one because I didnt get a tracking number so then they took out on 8/23/23 *****. I call this number that was on my bank statement which was ************ it states this is a womans private voicemail so the message tell ya to call customer service at ************** which I did on 8/23/23 and talked to a woman and I told her I didnt want this because it made me vomit every time I drank it so my doctor of coarse said no more and being a nurse I knew I shouldnt.. so this woman from the call center who was not from the *** BUT was friendly.. a little hard to understand though so since she stated its been shipped already . .. I said ok can I refuse it .. she said no or I wouldnt get my money back .. so I asked then what do I do she suggested to keep t trying it .. I said no dont you understand it makes me vomit and she kept saying well everyone this works differently and the longer your on it the better it works .. I was getting agitated and said when it gets here how do I get my money back she said there were instruction in the ********** I didn't receive the product for about 2 for a couple of weeks so after that I didnt think it had shipped out and she could of helped me back on 08/23/23 but didnt do when it finally came.. I opened the box because that was what I was Told so I dont drive anymore and have help that comes 3 times a week so she took the package to the post office gave the instructions to the postal clerk in ************** ******* and my helper was told they could do it 2 ways so she took the cheaper one and they tapped it up printed the label thst said where to return it and I paid ***** and they dhipped it out well I never heard anything had the tracking number so I called customer service again and they said they hadnt received it yet they told me it was In grovepoint oh.. and they wouldnt refund me they said I was to call and get the return address and a RMA number . Do I explained I did call on 8/23/23 and the girl told me the address was in the box I was hung up on when I told them I was calling the Attourney general I need more space .. I have a tracking number .

  • Initial Complaint

    Date:09/13/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No warning about upcoming charges. No way to contact business. There open hours are not correct on website or when you call

  • Initial Complaint

    Date:08/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Inmit advertised one month for ***** and I ordered it on July 4, 2023. I never received the product. On August 4, 2023, I was charged for a second month at full price. I received 1 package of the product on August 9, 2023. I contacted InMit and asked for a refund of the amount I was charged on August 4, 2023, because I have only received 1 package of the product. The lady on the phone refused and said she would send me a "complimentary" package. I asked to speak to a supervisor and she told me "all supervisors are in a meeting". I stated I did not want another package, I would have canceled after receiving the 1st package, but never could because I never received it. She still refused to refund my money and said I could send the one and only package I did receive back. So, this company made money off me for a product I did not receive.

  • Initial Complaint

    Date:05/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This order was cancelled by me on Ma 18, and it was confirmed by the company, via email. They refunded me my refund of $38.90. Today I received this notice from **** This company is still trying to send this to me:*** Hi *******,Your package is on the way.Your INMIT FASTING % MFALS package will be delivered by the **** ************** ******* Need to reschedule or redirect your package? Select Upgrade Now for a fee.Scheduled Delivery Saturday 06/03/2023 by 7:00 PM Track Your Package Upgrade Now Ship To ******************************** APT. 19F ********, ** ***** ** *** SurePost 1Z995085YW99377443 I want no part of this order and I made that clear several times. Now I am considering this a form of harassment. I want them to leave me alone. I NEVER REQUESTED THIS ORDER.

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