Reviews

Review Details

• Review fromDAISY H

  Date: 02/15/2024

  1 star
  STAY AWAY FROM THIS PLACE BIG FRAUD!!!! THEY SELL YOU SALVAGE ***S WITH CLEAN PAPERWORK I HAD TO FIND THAT OUT THE HARD WAY I BOUGHT AN AUDI HERE A FEW MONTHS AGO AND I HAVE BEEN HAVING ENGINE PROBLEMS OIL/WATER LEAKS, SENSOR PROBLEMS THE *** DOES NOT RUN AND I JUST WENT TO THE *** YESTERDAY AND LEARNED IT WAS A SALVAGE TITLE I HAVE COPIES OF ALL PAPERWORK THAT WAS PROVIDED PLUS *** REPORT OF THE *** I WILL BE SEEKING LEGAL ACTION !!!!!! WORSE PLACE EVER I HOPE THEY SHUT IT DOWN

• Review fromVon C

  Date: 10/21/2023

  1 star
  So Ive struggled with if I should even leave a review because my experience has been filled with *** and downs. In May, I bought a 2014 **** escape and its now October and this car needs a new engine. Let me say on paper, the car looked fantastic. One owner since original purchase, no accidents, normal wear and tear for a 10 year old car. I didnt test drive the car, I seemed like a hassle due to how small the lot is. But again, from the carfaxs, it was a great car .When first got the car when I turned on the A/C it smelled like gas. But me thinking the car is just about 10 years old of course comes with things that wouldnt be perfect. I was able to figure out what was wrong and fixed it myself, so no biggie. But in June the car was in the shop for a month. I will give them credit, they offered to help with that however the mechanic I took it too did some shady s*** and I couldnt take it back to Norco. In July or August I got a letter from my lender saying I was charged for my GPS and they would be putting that towards my principal. I did think was weird when I signing the paperwork, but every car lot is different and my credit isnt the best. So again, I didnt think too much of it. During it being down in June I started to ****** and found out that escapes from 2013-2020 all have coolant intrusion on the eco boost engines, its a well documented issue. So I think they saw the same things I saw, it only having one owner, only been taken to ****, it looked good on paper. I dont think norco did a proper inspection. I dont think they took the time to check if the engine was ok. I understand they have a lot of cars and are trying to make sales, but this isnt ok. My deal included a warranty that now isnt covering anything. Ive only had this car for 5 months and now I am out of a car. There is nothing I could have done in 4 months of driving to cause this. So now Im stuck with a car I cant drive and no one, norco, westlake, ****, or secure one will help.

• Review fromChristina S

  Date: 09/26/2023

  1 star
  ******, the owner or sakes manager, received our return car, then stated it had been in multiple accidents huge miles which both were so untrue, but the car had all these damages at time of purchase. He is a scam artist and please do not buy a car from this dealership

• Review fromTristian P

  Date: 09/22/2023

  1 star
  Lied to about trade in value was only given 1200$ When I was told they were going to give me 2500$. Was told I was accepted and took my new vehicle home only to find out I wasnt and they needed more $ fit a down payment after they already sold my trade in vehicle so I was forced to accept a crazy interest rate. They will lie to you and say the only way you can take the new vehicle is if you accept a crazy fees for gap insurance and engine warranty when in reality you do not need to just so they can get more money. I was taken advantage of by the owner ****, the finance person and the sales *******************. Now Im stuck with a upside down car loan which was originally only a 13,000$ car but after paying on time for 2 years Which equals to over 12,000$. Only to find out I still owe 13,000$!!! The worst feeling in the world after trying to build my credit back up for 3 years!! They will not provide you with the signed original contracts because they get rid of them after a year. Avoid this scam of a dealership at all costs!

• Review fromKiarra A

  Date: 06/14/2023

  1 star
  This company has received plaudits from Jonathan Z below, however; it was posted with nonchalance the intention was to mislead the public. That happens to be the name of a current employee at this Norco Autoland location. In March my vehicle was towed to the property with approval from the employee mentioned above. Since then the company has had my property due to not addressing the car's drivability concerns. The owner, Ramy K, committed to providing dreadful consumer offense, and deceptive communication conducted remained the foundation of their reputation. The team produced a fictitious report labeled for alleged diagnostic review following the refusal to correct or adjust said the documented condition of the vehicle I submitted upon receiving a diagnostic check performed by a reputable source before the series of horrendous events that occurred the day I was asked to retrieve the car. Presented the opportunity I uncovered the condition of the vehicle had not improved- the owner of Norco Autoland intentionally impeded my ability to further correct the vehicle's condition by subjecting me to nonelective fees before relinquishing my property from the location. At this point, there has been no discussion about the remedy to resolve the situation.

• Review fromJonathan Z

  Date: 02/20/2023

  5 stars
  Bought a car from here when nowhere else could get me approved and I love my car, great rate and great payment and they worked with me on the down payment ????

• Review fromVanessa M

  Date: 01/31/2023

  1 star

  Vanessa M

  Date: 01/31/2023

  They offered me GAP warranty when I purchased my vehicle . I received a letter from the GAP warranty that it was voided/cancelled because norco Autoland did not pay the full amount. The Gap warranty was included in my car loan so they are trying to keep that money that was supposed to be for the GAP! Also they never answer the phone to try and resolve this problem!!!

  Norco Autoland

  Date: 02/01/2023

  Hey can you please call ********** and ask for the Ramy k**** i will help you immediately

  Norco Autoland

  Date: 02/01/2023

  Hey ******* your issue has been resolved and we are good to go
  thanks for your review

• Review fromMARVELLA M

  Date: 09/08/2022

  1 star
  I believe they sold Angela S. my car, because her situation sounds exactly like mine, I bought a car and a few days later the check engine light came on, I reported it immediately, they came got claimed to have fixed it and returned the car to me, yet as soon as I got off the freeway from picking the car up, the check engine light came on again immediately and again I let them know, they came and got the car again, then when I called to check the status of the car the man told me the second time he fixed it but the check engine light won't go off, I never got the car back and they refuse to return money, I have never heard back from these people, I am sure it is illegal what they are doing, they need to be investigated. I followed all their rules and provided them with all the proof and documents they required only to be sold a broken car and now they are trying to keep my down payment, the crazy part is they sold the broken car to someone else, please do not buy a car from here or take a mechanic with you before you buy because they are in the business of selling broken cars and steeling money. FRAUD

• Review fromangela s.

  Date: 08/29/2022

  1 star

  angela s.

  Date: 08/29/2022

  I had got a Mercedes Benz from Norco auto land. I was so happy because, the use car lot before had gave me 3 cars with the transmission mess up. First week ,the car was fine. After 7 days , the engine light came on. I take it back to Norco auto land. They change the codes and told me the car was fine. 5 days later,the engine light came back on. Took it back. They said the car needed oil. 5 days later again, the engine light came on and then the Indian guy tells me to let the oil run out because I put 87 in the car so when it runs out come back . Again 4 days later, engine light comes back on and they ask me have any one work on the car?? No. He tells me somebody broke into the car. Ain't nobody work or broke into the car.yall sold me a car that was already mess up. Then tells me to pay 1,400 for repairs. No u gave me that car mess up already and expect me to pay for everything? The car stops on the freeway out of no where 3 times, I almost got into a BIG *** COLLISON ON THE **** FREEWAY. TELL ME , I AM THE BLAME FOR THE CAR MESSING UP. HOW?? I am thinking about getting a lawyer because this is not right at all. Stop selling people cars with the engine mess up and make people pay for the problem. I see why people don't come back with all the money down because they are not legit.

  Norco Autoland

  Date: 02/01/2023

  Hey ****** thank you so much for your review but as you know your issue has been resolved and hope you are enjoying your ride
  thanks