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Business Profile

Computer Repair

NorthridgeFix LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting a formal complaint regarding Northridge Fixs handling of my laptop repair. I initially sent my device to the business on July 1, 2024, after experiencing a sudden shutdown issue. Despite their initial acknowledgment of receipt and diagnosis on July 26, 2024, communication and updates regarding the repair have been inadequate, and my laptop remains unrepaired and in their possession.Timeline of Events:1.July 1, 2024: I submitted a mail-in repair request for my laptop.2.July 26, 2024: Northridge Fix confirmed receipt of the device and provided an initial diagnosis. They informed me of a suspected short circuit in the *** 8822CQ IC chip and stated the replacement part was on order, expected within 1-4 weeks.3.August 31, 2024: I reached out for an update, but no resolution or timeline was provided.4.September 2, 2024: The company representative assured me they would follow up with their technicians. However, I received no further information.5.September 13, 2024: I sent another request for an update, which was ignored.6.October 28, 2024: I followed up yet again, expressing my concern about the lack of updates and asking for the status of the repair or the return of my laptop.7.October 30, 2024: The company representative promised another follow-up but did not provide a substantive update or resolution.1.Lack of Communication: Despite repeated attempts to reach out, Northridge Fix has failed to provide timely updates or responses.2.Failure to Complete Repair: More than four months after sending my laptop, the repair has not been completed, and no timeline has been provided.3.Unreturned Device: If the repair is not possible, I have requested the return of my laptop, but this has not been addressed.

  • Initial Complaint

    Date:04/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/13/23 - Repair ticket ****** was submitted, requesting a repair for an Apple A2442 computer with a cracked screen. I specifically requested that they replace the cracked screen with a donor machine's screen, which I provided. In the request, I specifically asked for them to swap the *** module chips, because it's a known issue in the repair community that if the chips are not swapped, the result is a faulty/problematic display. I stated they could keep the donor computer for parts.11/22/23 - I had not heard back from the initial ticket request, and asked the status. The next day, on 11/23, they said they received the ticket and I just needed to send in my device.11/27/23 - I sent the two devices via **** and they confirmed receipt on 12/1/23.12/6/23 - They confirmed the device is "fixed" and ready to ship out. "The screen was replaced and it was fixed and now fully functional."12/11/23 - I paid their invoice of $393.91 and I was informed the following day on 12/12 my device was shipped *******/16/23 - I received the device they claimed was repaired, and was able to confirm they swapped the faulty display with the donor display, but noticed screen artifacts due to them not swapping the chips, which I had explicitly requested and is a critical step for a proper repair of this model. I've attached a picture of what I received in return, and you can see the display artifacts prominently on the top of the display.1/16/24 - After some back and forth, I was told to send the computer back and they will consult with the techs and fix. It was sent via **** tracking ********************** and was received by them on 1/22 1:12pm.3/15/24 - After multiple attempts to communicate via the ticket and not receiving a response, I called their main phone and left a voicemail.3/19/24 - I added one last comment on the ticket with a recap of the issue and my ask, which was to refund for the repair and send me back the computer. I have not heard a response since.

  • Initial Complaint

    Date:01/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a good customer of ********************** for over a year now. I too have a problem with "**** and *****".I ordered several items and one of them come in and was not like the one on his website. It is the board holder with the blue support holders. They sent me a board holder that does not have the blue supports, claiming it's and upgrade. I emailed them and I was told by "*****" that I would have to send it back at my expense and on top of that they would charge me a 20%restocking fee for a mistake that they make. The picture on the website is like a bait and switch. This company don't own up to their mistakes and want to pentalize the customer for returning a not as discribed item.If you watch the video that **** put on ******* about buying a million dollar house, maybe this is how he makes his money by not being honest.I would advise anyone to not buy anything from this company if that's the way returns are going to be if it's not the customers fault. I could understand if I made the mistake and ordered the wrong part, yes I would be responsible for the shipping back and 20% restocking fee, but their mistakes don't count.BEWARE, BEWARE

  • Initial Complaint

    Date:01/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This guy scammed me out of my expedite fee and device (he cashed the check next day). I never received service and they never answer the phone. I asked to return the device eventually and they never did. Its been seven weeks - no fix , never told me anything but canned responses.Below is my interaction with them and and judge for yourself. I also reported him to the attorney general and will have to *** to get anything back from them it seems. I encourage everyone to research this guy further and you will see same behaviour over and over ************************* 12-12-22 08:08 AM Hey Andries. Ok I am going to try to get a status update for you asap. I will keep you posted.customer-reply Fri ************** AM I am going to need you to respond today. It has taken 4 days now to respond to my request for a status update. I paid for expired service which on your website says 9 days. Today is the 10th business day you have the device for.I have been patient up until now but there is a limit and we are about to cross it Please respond for an update and expedited service status.customer-reply Thu ************** PM Ok let me know. I paid expedited as well.************************* 12-08-22 08:37 AM Hey *******, thanks for reaching out. I am going to check in with our tech about this and let you know as soon as we have a status update. Thank you!customer-reply Wed ************** PM Hi,Second request for an update. No response on the first.Thanks customer-reply Mon ************** PM Just checking up for a status report?customer-reply Mon ************** PM Thank you for the update. Don't hesitate if you have any questions ******************* 11-28-22 03:40 PM Package arrived. Expedited service requested. Device repair in progress. You will receive another email when the repair is complete.

NorthridgeFix LLC is NOT a BBB Accredited Business.

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