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Business Profile

Internet Services

DSL Extreme.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally signed up for *** internet service with this company and was originally paying just over $30.00.They have decided to keep raising the price drastically for no reason.First raised to 70, 80 and now $90.I feel these price increases are illegal and not right.

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3-28-2024 *************************** Complaints Specialist BBB of ************** Dear ***************************: Many thanks for your response dated 3-27-2024 7:39:41 PM. Reference is made to our complaint ID *********** name is ********************* *****. I would like to file complaints against CITI CARDS ***************** PO BOX ****************************************** concerning fraudulent $445.99 billing from DSLEXTREME.COM appearing in August, September, October, November and December 2023 statement'The details submitted Thu, September 07, 2023, Friday, September 01, 2023 and February 9, 2024 published in ripoffreport.com as follows: **************************************************************************************************** ************************************************************************************************* ******************************************************************************************************** We talked with DR. ******** ***, *****, ******, ********* *********** OF CITICARDS ************ numerous times. They intentionally and deliberately pretend to be ignorant ON THIS ******* CLEAR scheme..TO DATE, $445.99 HAS NOT BEEN CREDITED TO OUR ACCOUNT Under the provisions of the Fair Debt Collection Practices Act (FDCPA), as amended, I would like to bring to your attention that CITICARDS probably violate collection procedures. In addition, this constitutes a due process violation, which offends the rule of law. Due process is the legal requirement that the state must respect all legal rights that are owed to a person. Due process balances the power of law of the land and protects the individual person from it. When a government ***** a person without following the exact course of the law, this constitutes a due process violation, which offends the rule of law. ********************* ***** CELLULAR ************** **************************

  • Initial Complaint

    Date:03/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COMPLAINTS CONCERNING FRAUDULENT BILLING ME OF $445.99 FROM DSLEXTREME.COM ***** REFERENCE IS MADE TO OUR CONVERSATIONS WITH ***** OF DSLEXTREME ************ AND ****************** OF CITICARDS ************ ON MARCH 6, 2024.IN ADDITION, I ALSO TALKED WITH ******* AND ******* ************ MY SELF-EXPLANATORY COMPLAINTS WERE SUBMITTED **************************************************************************************************** Submitted: Thu, September 07, 2023 AND ************************************************************************************************* ON Friday, September 01, 2023 TO DATE, $445.99 HAS NOT BEEN CREDITED TO OUR ACCOUNT ********************** ***** ************************** **************

  • Initial Complaint

    Date:02/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FRAUDULENT BILLING ME OF $445.99 FROMDSLEXTREME.COM COMPLAINTS CONCERNING CITI ****** ************** ANDDSLEXTREME.COM************** *********************************** (213) 361-7929email:********************************** 9,2024DearDSLEXTREME.COM************* andciticards.com *************:My name is ********************* *****. I am a tax consultant and a journalist. Reference is made to our self-explanatory complaint against DSLEXTREME.COMpublished inhttps://www.ripoffreport.com/report/dslextremedotcom/ca-disconnent-email-address-1528589 ******************************************************************************************************* Fri, Feb 9, 2024 I taked withSUPERVISOR **** OF CITICARDS **************. She told me $241.14 WAS CREDITED TO OUR ACCOUNT AND $204.85 WILL BE SUBMITTED FOR CORRECTION.CITICARDS errorneously billed me in August 2023 $126.74+ $10+ $53.37 = $****** on behalf of dslextreme.com September 29, 2023 $63.37, October 29, 2023 $63.37, November 29, 2023 $63.37 and on December 29, 2023 $65.57 =$255.88 TOTAL AMOUNTS OF MONEYDSLEXTREME.COMDEFRAUDED ME $255.88+ ****** = $445.99 I OBJECT DISHONEST OPERATIONS OFDSLEXTREME.COMAND ASK ripoffreport.com to publish THEIR DECEITFUL TECHNIQUES. I HAD NOTHING TO DO WITH DSLEXTREME.COM SINCE AUGUST 2023, therefore, their billing me of $445.99 is illegal.******************************************** I TALKED WITH ***************, *******........SUPERVISOR **** OF CITICARDS ON FEBRUARY 9, 2024 ************** TOLD ME $241.14 WAS CREDITED TO OUR ACCOUNT AND $204.85 WILL BE SUBMITTED FOR CORRECTION. Thanks so much Founder ********************* to publishing this report.*********************************** (213) 361-7929email:********************************** 9,2024

DSL Extreme.com is NOT a BBB Accredited Business.

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