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Business Profile

Optical Equipment

Zenni Optical

Reviews

Customer Review Ratings

4.43/5 stars

Average of 1,107 Customer Reviews

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Review Details

  • Review fromMarx A

    Date: 03/29/2025

    5 stars
    Zenni Optical always delivers great lenses at a great price. There are tons of different styles to choose from. They never disappoint me.
  • Review fromMichelle D

    Date: 03/29/2025

    5 stars
    I had known about Zenni for awhile. I had no idea that they could also do glasses with Progressive lenses that would be affordable. After being quoted almost $500 by my eye doctor for a pair of progressive sunglasses, I decided I had nothing to lose. Not only did Zenni have super cute options, but they were really fast and affordable. And the best part - I can see perfectly out of the sunglasses!! Because Zenni was so affordable, I can now get a second pair of daily wear glasses.
  • Review fromTom C

    Date: 03/28/2025

    5 stars
    The lenses are a bit larger than expected, but that is my fault. I like the glasses, but I have a little problem with the right eye. Not quite as clear as the left side. I don't know if it is wrong or the prescription is wrong. I'll have them checked out to determine which.
  • Review fromRobert W

    Date: 03/28/2025

    5 stars
    I love these glasses. Ive been loyal for many years. Ive had quite a few people use the glasses now. Glasses are amazing and extremely affordable. The quality is incredible also.
  • Review fromTracy T

    Date: 03/28/2025

    5 stars
    I've always used Zenni. They are fast and get your prescription right. I've only had to send one pair back, because I ordered the wrong size. They were quick to process my return.
  • Review fromKatie L

    Date: 03/27/2025

    5 stars
    Very pleased with shipping and glasses. Definitely recommend to family and friends.
  • Review fromCarlen W

    Date: 03/27/2025

    5 stars
    Wonderful customer service, she was helpful, courteous and polite, I was heard and received excellent, easy to understand options.
  • Review fromsusan B

    Date: 03/26/2025

    5 stars
    great glasses , I love getting them here because they are so reliable and the glasses are not flimsy
  • Review fromJeanine M

    Date: 03/26/2025

    5 stars
    Ordering new glasses through Zenni is pretty easy and the selection is very good. The site enables you to 'try on the glasses' before purchasing so you know / have a good idea how you would look in them. I have ordered from Zenni previously, their prices are very good and the overall quality is just as good as you would get anywhere else. My only issue when I was trying to order was that I was taking a picture with their site of my prescription and it kept telling me it was for single vision instead of progressive. I tried it several times and then decided to key in the details myself. It took the keyed in details without a problem so maybe the ** system is not programmed correctly.
  • Review fromJay K

    Date: 03/26/2025

    5 stars
    I think they are of good quality, they wear perfect to what my order was. And the price was perfect especially on how they are made I was really surprised. And I look forward to doing more business in the future.

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