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Customer Review Ratings
Average of 1,107 Customer Reviews
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Review fromKrysta H
Date: 08/28/2022
5 starsThe frames are a perfect fit! I love the style and they work great with my prescription. Never had transition lenses so cheap!Review fromVannga P
Date: 08/28/2022
4 starsI like the frame a lot. I picked a bit small but still works. The price is good so I am happy. Have been ordered several times before and definitely will order again.Review fromKrisann J
Date: 08/28/2022
4 starsVery happy with my order. Will order again next year.Review fromDan Y
Date: 08/27/2022
5 starsThe glasses have been very good to me so far, I've been wearing them almost every day.Review fromWenwu Z
Date: 08/27/2022
1 starWenwu Z
Date: 08/27/2022
ordered a pair of glasses at OS *****, OD, *****, but we received the glasses at wrong prescription. bot lens are the exact same at *****. the customer service always ask for unrelated questions and avoid the quality control issue. very bad,
Zenni Optical
Date: 08/31/2022
Thank you for posting your Zenni review of the single-vision distance eyeglasses you ordered from us.We were sorry to read in your Better Business Bureau review that it seems that the same prescription was entered for both eyes, whereas you entered different prescriptions for each eye.Consequently, we apologize for any dismay you experienced as a result.When you contacted us about this matter, on August 27, 2022, we asked you to provide a copy of the prescription you received from your eye doctor, which is the first step toward returning the eyeglasses to us for an inspection to determine whether there are any manufacturing errors on the glasses.If the pupillary distance (PD) is not on the prescription, we ask the customer to confirm how the PD was obtained self-measurement, friend or family member measurement, or eye doctor **************** a customer confirms, with a copy of the prescription they received from their eye doctor, that they entered the prescription correctly, we will invite the customer to return the glasses to us for an inspection.We will email the customer instructions to return the glasses for an inspection, and we will also email the customer a prepaid mailing label to use for return postage.If our inspection finds any manufacturing errors on the glasses, we will offer to remake the glasses for free.However, we were sorry to read the notes in the database record of the order stating that when we asked for a copy of the prescription, you left the call.For a customer to return a pair of eyeglasses for an inspection, they must confirm with a copy of the prescription they received from their eye doctor that the prescription was entered correctly. But if a customer declines to provide a copy of the prescription they received from their eye doctor, we will ask the customer if they want to return the glasses for one of our two refund options either a 100 percent refund of the price of the glasses in the form of store credit to their Zenni account or a 50 percent refund to the source of payment, in this case, a PayPal account.We hope that you will contact Zenni ***************** at **************, with a copy of the prescription and confirmation how the PD was obtained if it is not on the prescription.If you do not want to provide a copy of the prescription, you may instead return the glasses to us for one of the two refund options outlined above.If you would like to return the glasses for one of these refund options, please telephone us at the number listed above, and when the customer service representative answers, please provide the order number, o4889361694, and please advise of the refund option you prefer.We will email you instructions to return the glasses for this refund, and we will also email you the prepaid mailing label to use for return postage.If the wait to speak with a customer service is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower right-hand corner of every page of the Zenni website.You may also email us, at *********************************** and if you choose this communication method, please put your order number, o4889361694, in the subject line of the email, and in the body of the email, please attach a copy of the prescription you received from your eye doctor, and if the PD is not on the prescription, please confirm how it was obtained.We will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label.But if you would prefer to return the glasses for one of the outlined refund options, please advise of this in the body of the email, and we will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label.We are eager to hear back from you, with your request to return the glasses for an inspection or one of our refund options, in the hope that we may resolve this matter to your satisfaction.Review fromChristy K.
Date: 08/27/2022
5 starsLove my glasses. Very affordable. Lots of frames to choose from and customer service was so very helpful helped when I wasn't sure how to order the photochromic lens. This isn't the first time I've ordered and probably won't be the last. Thank you, Zenni.Review fromCynthia L
Date: 08/27/2022
5 starsGot my first pair and am totally pleased with the entire experience!Review fromMary F
Date: 08/26/2022
2 starsI love the frames but I ordered reading glasses and got full rx.Review fromkent y
Date: 08/26/2022
5 starsI'm addicted. I think I have purchased a new pair every month. I was skeptical, but love every pair. I don't worry if they get damaged or lost. I have single vision, bi-focal and prescription sun glasses. Absolutely worth it. Take the chance and you will be obsessed also.Review fromJeremy E
Date: 08/26/2022
5 starsCan't beat the price and the options available. Got myself a very reasonably priced pair of glasses and then a couple weeks later ordered some more for $10 to use exclusively with my Oculus Quest 2. Some guys have a 3d printed accessory they sell on Etsy and recommended Zenni to order the prescription lenses you need for their accessory. I had just had a successful experience with an order. Combined these 2 orders have made my whole year.
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