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Business Profile

Frozen Dessert Dealers

Dreyer's Grand Ice Cream Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Frozen Dessert Dealers.

Complaints

This profile includes complaints for Dreyer's Grand Ice Cream Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dreyer's Grand Ice Cream Inc has 5 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday, March 24th between 2:00pm and 2:07pm I purchased a cup of ice cream at the Haagen Dazs shop in the ********* Mall in **********, *********. When paying for the ice cream I notice the price was $7.88. I was taking my money out of my wallet and the server quickly reached over and hit a button on the credit card machine and asked me for $12.88. I paid and walked away. I was not offered a receipt and when I sat down I realized that the server had added a $5 tip to my order. I did not go back and inquire or to get a receipt, which I probably should have. I reached out to Dreyers immediately and they told me that the shop was owned by a franchise owner and that they would have that person reach out. They have not responded so I am asking the BBB to get involved. I am not looking for reimbursement but I am concerned that this server could be doing this to cash paying customers which is not ethical. I also looked at the website and realized that I was supposed to get more ice cream than what I received and the price of $7.88 is what I should have paid for this transaction. Not only did they take $5.00 but underserved me as well. Last time I will visit one of these ice cream shops.

      Business Response

      Date: 04/19/2024

      Hello,

      We are forwarding this complaint to shop owner and will make sure they contact the consumer directly to resolve the issue.

      Customer Answer

      Date: 04/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:11/23/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About 3 weeks ago I brought a pint of cherry vanilla Haagan Dazs ice cream at a near supermarket. While I was eating the ice cream I chewed on something hard that for sure was not a cherry, when I spit it out it was a disgusting finger nail. I dont know if this was done on purpose because the piece of nail was just the same color as of a cherry. Very disgusting and disappointed since *********** was my favorite ice cream. II have previously sent a message to the company but my message has been ignored.

      Business Response

      Date: 11/27/2023

      Hello,

      We received an email from this consumer on 11/17 and responded on the same day. The email address provided by consumer was different than provided by you, the phone number was the same. We will reach out via email provided by you and phone one more time.

      Please reach out with any questions.

      *******************************

      ******** Grand Ice Cream

      Customer Answer

      Date: 11/27/2023

       
      Complaint: 20910371

      I am rejecting this response because:
      I might have put a different email when I sent the comments in their ice cream.com website, but I dont remember seen any response coming from them. Before I accept their response I would like to see a copy of the email they said they sent me.
      **************************************************

      Business Response

      Date: 11/29/2023

      Hello,

      We will resend originally sent email.

      Thank you.

      Customer Answer

      Date: 12/01/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, even if I know my email was ignored i find that this resolution is satisfactory to me.
      Please still post my complaint for the community to be aware of the incident.


      ***************************************************

    • Initial Complaint

      Date:05/23/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a pack of drumsticks ice cream for **** from Shaws and all the mint ice cream did not have ice cream in it. I contacted the company directly they apologized and ask for my information to send coupons. This was back in January I have not heard anything from them since.

      Business Response

      Date: 05/12/2023

      Good Morning

      We no longer *********** cream business.  Please reach out - ************
      ********************************************* 

      Business Response

      Date: 07/07/2023

      unable to reach consumer and/or leave voicemail. Coupons for future purchases have been resent.

      Customer Answer

      Date: 07/07/2023

       
      Complaint: 19943941

      I am rejecting this response because:  my phone number is ********** my address is ****************************************************** ***** and I gave this to them before

      Sincerely,

      ***************************

      Business Response

      Date: 07/12/2023

      Hello,

      This consumer sent us an email on 7/10/2023 letting us know she received the coupons. Consumer is satisfied and no further follow up required.

      Customer Answer

      Date: 07/14/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for helping me

      Sincerely,

      ***************************

    • Initial Complaint

      Date:01/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 11th 2022 I bought Chips Ahoy ice cream from my local food lion, product was fully sealed when I opened it that night. A week later exactly on December 18th at 10:30pm I made a bowl (i had already been eating the ice cream prior to this night) and as I was eating it I chomped down on something hard, it hurt and immediately looked at my fianc and he even heard the noise and Asked me what that was I ran into the bathroom with my bowl of ice cream and spit out what I had eaten I found tiny pieces of glass in my mouth, I started digging through the bowl only finding many more tiny tiny pieces of glass. I immediately took pictures of the glass as well as the container of ice cream. I went online to the business website and filed a complaint. The business called me about 3-4 days later and asked me a ton of questions and I answered all of them. They mailed me a package and told me to send the glass back to them so they can examine it. I received the packed a couple days after Christmas and sent it back to them the first week of January. I took pictures of everything I had done from this point. I emailed about 2 days later telling them I sent the package and I would like a call back as soon as they figure it out, she told me she would make sure that happened. I have sent 3 emails since then and the company will not respond, or call me regarding how they will handle this incident. I am very upset because I have a 7 month old that days prior to me finding glass she was also eating this ice cream with me, and it could also harm me if I would have not realized this. I have a scheduled dentist appointment due to this because my tooth will not stop bothering me. If you are able to help in anyway that would be amazing. Thank you!

      Business Response

      Date: 07/07/2023

      resent email with our findings from internal examination and coupons for future purchases have been mailed.

    Dreyer's Grand Ice Cream Inc is NOT a BBB Accredited Business.

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