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Business Profile

Apps

Cash App
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Important information

  • Customer Complaint:

    BBB’s business profile for Cash App was created in August 2020. A review of Cash App complaints was completed in March 2025.

    BBB encourages consumers to review the company’s terms of service and cash app support for account questions and support for various concerns. 

    https://cash.app/legal/us/en-us/tos

    https://cash.app/help

Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cash App has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Cash App

      1955 Broadway Ste 600 Oakland, CA 94612-2205

      BBB accredited business seal

    • Cash App

      2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

    • Cash App

      1455 Market St Ste 600 San Francisco, CA 94103-1332

      BBB accredited business seal

    Customer Complaints Summary

    • 13,112 total complaints in the last 3 years.
    • 4,374 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Cash App account was locked after I sent $500 to my aunt using a flag emoji. Since June 24, I have contacted Cash App support 11 times, including most recently on July 8, and have received no help or ********** $500 is still missing, and I am locked out of my account with no explanation or solution.I am asking that my account be unlocked or my funds returned, and that someone from Cash App contact me directly.Also on my account its only connect to my email I provided to you guys .

      Business Response

      Date: 07/16/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




      Customer Answer

      Date: 07/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *********

    • Initial Complaint

      Date:07/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON 06/06/2025 I WAS CHARGED $24.99 FOR A FRAUDULANT CHARGE TO A MERCHANT NAMED "TIMELESS WARDROBE CLOTHIN" ON 02/06/2025 A TRANSACTION FOR $39.99 WAS DECLINED. I WAS NOTIFIED OF THE DECLINED TRANSACTION AT WHICH TIME I APPROVED THE DECLINING OF SAID TRANSACTION.THE FOLLOWING DAY CASHAPP LET A TRANSACTION GO THROUGH FOR $29.99 AND I DID NOT MAKE THAT TRANSACTION. IT WAS DEFINATELY FRAUD. CASHAPP CONTINUOUSLY FAILS TO INVESTIGATE AND ALSO DENIES EVERY DISPUTE EVER PRESENTED.

      Business Response

      Date: 07/16/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 

      Thanks,
      Cash App




      Customer Answer

      Date: 07/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:07/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase two items from a website that was fraudulent. Upon realizing this I contacted cashapp and was told to give then a call back when the item is not pending anymore. The next day I did so and they had be file a dispute online for both transactions. In the mist if all of this I had already contacted the company in reference to a refund and was told it had already shipped. Upon asking for a tracking number the company never replied. I gave cash app all my documents to prove it was fraud such as the website being created this year and the emails I sent to them. I even showed them on the bbb the website came back as fraud and I was denied. Upon asking for a denail reason several times I was finally emailed a denial reason but none of that information on the denial reason was mine. It wasnt the amount I disputed, It wasnt the last 4 of my card and the merchant was different. Upon calling casp app back I was told there was nothing they can do

      Business Response

      Date: 07/13/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 

      Thanks,
      Cash App




    • Initial Complaint

      Date:07/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an account with ****************** that I dont use often but was doing a long distance move and the movers only accepted cashapp for tips. I was trying to add money from my debit card with **************************** and it kept asking me to scan the card, but would just spin after that. I tried a couple of times and gave up that day. The next day I received a message saying I violated their terms of service and they closed my account. I appealed and asked for details for how I violated the terms. The bank account is mine and I can show proof of identification. I have emailed with them back and forth a few times and they will not activate the account nor tell me what the violation. I have concerns that they are accusing me of violating the terms of their service when it comes to fund transfers without an explanation. If a company financial company cancelling someones account and accusing them of violations, the violations should be stated. I dont see where I did anything wrong by trying to add money with my debit card to send money to the movers.

      Business Response

      Date: 07/11/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    • Initial Complaint

      Date:07/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Cash App account associated with $AlexisVaughn01 was suddenly suspended on Saturday, June 29, 2025, without any clear explanation. Since then, I have been completely unable to make any transactions. There is currently $170.35 in my account that I cannot access, which is causing financial stress and inconvenience.I have contacted Cash App Support multiple times through the app and email, but I continue to receive vague, generic responses that do not address my specific case. I have asked for a reason for the suspension and a timeline for resolution, but Ive been given no clear information or meaningful help.I rely on this account for personal and essential financial needs. The lack of transparency and the inability to speak with a real person about my case is unacceptable. I am requesting that my account be reviewed by a live support agent and that I receive a clear explanation and resolution. If the restriction is legitimate, I expect to be informed of the reason. If not, I ask that my account be fully restored immediately and that I be given access to my funds.

      Business Response

      Date: 07/11/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    • Initial Complaint

      Date:07/03/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ****** taken out of my banking account from fraudulent activity. Have spoken to cash apps multiple times. Have given them all the information they asked for. Keep getting putt off until the ten day cutoff period comes due and my clam gets closed. I dont even have a cash app account but someone somewhere somehow got into my account and got my money. This has been going on since February of 2025.

      Business Response

      Date: 07/11/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App

    • Initial Complaint

      Date:07/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 20th, 2025, I was the victim of a robbery and harassment incident during which I was forced, under duress, to send money using Cash App. I filed a police report immediately after the incident and submitted all relevant documentation to Cash App in support of my dispute.Despite the severity of the situation and the evidence I provided, Cash App has refused to refund the amount in question. I am extremely disappointed in their lack of support and failure to recognize this as a case of financial coercion tied to a criminal ****** seeking a full refund of the amount that was forcibly taken from me and for Cash App to take these types of safety issues more seriously for the protection of its users.

      Business Response

      Date: 07/11/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    • Initial Complaint

      Date:07/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      saturday june 28th i sent ****** ********* $601 with the intent of purchasing a set of wheels from him. never recieved anything but excuses or have just been plain ignored. he scammed me. i have reached out to Cash App with proof and everything they could ask for and still havent gotten no response from them. im tired of waiting for them when they are zero help. i just need my money back and people like ****** should not be allowed on this application how is there still scammers allowed on an app like Cash App. this is unacceptable.

      Business Response

      Date: 07/11/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App

    • Initial Complaint

      Date:07/02/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been with cashapp since late 2020 early 2021. As of late January 2025, early February 2025, cashapp has falsely closed my account for no apparent reason. I never received a text message or email of the sorts explaining why they closed my account. They claimed that I've violated their terms and conditions, which is false. My account was verified with my identity through picture ID and facial recognition, I haven't done anything illegal, or had multiple accounts at once. They even banned my email and device and number. I've been trying to get in contact with them through customer service in the app and telephone to no avail. It seems like these AI robots took over cashapp and people's accounts. Thank God before everything disappeared, that I wrote down a list of fraudulent transactions that I DID NOT AUTHORIZED!!! Cashapp claims that I did ,but I know very well that I didn't. I have the time, name, cash tags, amounts ,and dates of these fraudulent transactions and the photo will be available when I send it in. Altogether cashapp owes me a refund of $285.23 and they need to be held accountable. They already had multiple data breaches, 2 class action law suits in 2021 and 2023 and over ****** complaints from customers just like me.

      Business Response

      Date: 07/10/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    • Initial Complaint

      Date:07/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My SSN was stolen in 2020 and used to make fake Cash App accounts. I didnt realize many accounts were created with my info until I tried to make my own Cash App account and contacted ********************** support. Now every time I try to use my real info, my account gets closed automatically. Ive submitted many cases that have gone nowhere.I contacted Cash App support, including on Instagram, and theyve been no help. They act like they understand, then give responses that ignore the issue. I had to use a nickname just to keep an account open.I just want to use my real identity without it getting flagged. Cash App needs to unblock my info and fix this. My Cash App email is ******************************* I dont want to go to the police or anything because this issue was in 2020 and Ive resolved it. Its just that I cant use Cash App.Reference using CCN-*******.

      Business Response

      Date: 07/10/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




      Customer Answer

      Date: 07/14/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *********

    Cash App is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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