Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash app has taken multiple transactions out of my account that was approved. I have turned it to customer service. Was informed that I had to take screenshots of thr transactions and was sent an email to return then too but the email is undeliverable.

  

  Business Response

  Date: 07/10/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 3/11/2024 I recieved a "transfer add money from bank" fail for $200 and on 3/12/2024 for $100. Prior to this I had funds in my account which was deducted fromt he price leaving me in a negative balance of -$299. I immediately contacted support whom explained to me the charges came from me requesting both $200 and $100 from my bank and it failing. I contacted cash app support by phone and asked the representative to please show me where on my bill the charges were coming from because I was not seeing a failed attempt at requesting money from my bank on the dates stated, the man refused and hung the phone up on me. I called again and the same representative answered pretended to be someone else and then hung up on me again. I called AGAIN and a representative told me very confusing information saying cash app gave me a credit since the fund did not go through. I did not know this was possible. Also prior to this I submitted a report informing them of a scammer who was reported by multiple people. they allowed the scammer to keep his account even though a police report had been filed and also they told me to reach out to my bank who luckly was able to protect me. Cash app has now punished me and put my account in the negative. they also tell you wrong information regarding your payments overall it is unsafe. I would like my account to be fixed and restored out the negative $-299 I also would like the reported scammers account removed to protect others. I attached a picture of the scammers account. I have invested into the app and the service protected the scammer not me.

  

  Business Response

  Date: 07/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a small amount of money $35 to my brother using Cash App. My brother has dementia and has now been placed in a hospice and now when I visit him, he doesnt even recognize me and has no recollection of his cash app account. I called ********************** and advised them of the situation and they verified that my transaction was placed into his account. Unfortunately, he cant access account and so the money is gone from my account and placed into a limbo situation. I asked them to resend the money back from his account to mine after I was unable to get it canceled. They advised me that unfortunately they would not be able to do so, and denied my request. After several mails back-and-forth along with my explanation of my brothers unfortunate situation they told me there was nothing that they could do. Its not a very large amount of money so it will not break me. However it just doesnt seem fair.

  

  Business Response

  Date: 07/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Some fraudulent activity happened on my account with two $50 translations. I disputed the charges it was fraud and they closed my account due to the dispute.

  

  Business Response

  Date: 07/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash app debit card holds pending refunds for 30 days regardless if the merchant has closed the transaction.

  

  Business Response

  Date: 07/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23541759
  
  I am rejecting this response because:
  The policy should change when using their debit card. Holding a pending charge for 30 days is not acceptable especially when the merchant has canceled the hold and closed the transaction.
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 07/10/2025

  Thank you, I will do that. My money was returned to my card on the same day I submitted my complaint to the BBB.  That may be the reason why you were not able to see the problem. The issue is resolved. I still want to pursue my complaint with a policy change with your institution. 

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** gave me new account numbers without notifying me I had over ***** usd stolen the company has the money its been confirmed the refuse to deposit it to my account *********** has it and refuses to give it to me

  

  Business Response

  Date: 07/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a cash app account to receive funds to borrow money from my friend, but attached was the message I received prior to requesting money.

  

  Business Response

  Date: 07/10/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report and seek assistance regarding an unauthorized transaction on my Cash App account, which has resulted in the loss of $300. Despite following proper procedures to report the incident as fraud, I have not received a resolution that reflects the facts of the situation.On 5/31/2025 an unrecognized and unauthorized transaction in the amount of $300 occurred through my Cash App account. I did not authorize, send, or knowingly participate in this transaction. I suspect that my account may have been compromised by an unauthorized third party.Upon discovering this charge, I immediately filed a fraud report and dispute with my bank, *****, who temporarily credited the $300 back to my account during their investigation. However, after some time, the $300 was removed again from my account based on *********************** assertion that there was sufficient evidence the transaction was authorized.I want to make it explicitly clear: I did not authorize or initiate this $300 transaction on Cash App. I have no knowledge of the recipient, nor did I approve any funds transfer of this amount. Despite my efforts to report and challenge the charge, Cash App has denied my claim without providing any meaningful transparency into the evidence they used to make this determination.I am requesting a thorough review of this matter. I believe I am the victim of unauthorized access or account compromise, and I am seeking to recover my funds. I would appreciate assistance in holding Cash App accountable and ensuring that companies handling financial transactions are taking appropriate responsibility for fraudulent activity occurring on their platforms.Please advise on the next steps I should take to proceed with this matter. Thank you for your time and attention to this urgent matter.

  

  Business Response

  Date: 07/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to open a dispute with Cash App for the 1400 and some change in june 2025. But I can't get through to anybody. I tried to contact cashapp about these issues, and they keep giving me the run around. When I contacted them about it, they said I'm not eligible for a refund, but how can I not be eligible for a refund when I didn't receive the items and was scammed .. So I'm trying to contact Casp App to open a dispute for me because I'm not paying for something I didn't receive or didn't even make the transaction to begin with

  

  Business Response

  Date: 07/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 16, 2025, I noticed that a $16.45 charge on my Cashapp Blackcard ending with 6440 paid to Audible on June 8, 2025. I initiated an investigation stating the following: I did not purchase an Audible subscription. Audible has been atempting to debit my account all year. I don't even have the Audible app. I would like to be refunded the subscription fee of $16.45 also taken from my account on February 8, 2025. This complaint was denied on June 18, 2025, without an explanation. Cashapp attempted to pay Audible unsuccessfully $16.45 from my account beginning December 8, 2024, January 8, 2025, February 8, 2025, February 12, 2025, March 16, 2025, March 8, 2025, March 12, 2025, April 8, 2025, May 8, 2025 with a line through the amount. This lead me to believe that Cashapp realized it was an error. The nature of this account is confusing to me because it's all online.

  

  Business Response

  Date: 07/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App