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Business Profile

Apps

Cash App
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Important information

  • Customer Complaint:

    BBB’s business profile for Cash App was created in August 2020. A review of Cash App complaints was completed in March 2025.

    BBB encourages consumers to review the company’s terms of service and cash app support for account questions and support for various concerns. 

    https://cash.app/legal/us/en-us/tos

    https://cash.app/help

Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cash App has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Cash App

      1955 Broadway Ste 600 Oakland, CA 94612-2205

      BBB accredited business seal

    • Cash App

      2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

    • Cash App

      1455 Market St Ste 600 San Francisco, CA 94103-1332

      BBB accredited business seal

    Customer Complaints Summary

    • 13,083 total complaints in the last 3 years.
    • 4,366 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase two items from a website that was fraudulent. Upon realizing this I contacted cashapp and was told to give then a call back when the item is not pending anymore. The next day I did so and they had be file a dispute online for both transactions. In the mist if all of this I had already contacted the company in reference to a refund and was told it had already shipped. Upon asking for a tracking number the company never replied. I gave cash app all my documents to prove it was fraud such as the website being created this year and the emails I sent to them. I even showed them on the bbb the website came back as fraud and I was denied. Upon asking for a denail reason several times I was finally emailed a denial reason but none of that information on the denial reason was mine. It wasnt the amount I disputed, It wasnt the last 4 of my card and the merchant was different. Upon calling casp app back I was told there was nothing they can do

      Business Response

      Date: 07/13/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 

      Thanks,
      Cash App




    • Initial Complaint

      Date:07/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an account with ****************** that I dont use often but was doing a long distance move and the movers only accepted cashapp for tips. I was trying to add money from my debit card with **************************** and it kept asking me to scan the card, but would just spin after that. I tried a couple of times and gave up that day. The next day I received a message saying I violated their terms of service and they closed my account. I appealed and asked for details for how I violated the terms. The bank account is mine and I can show proof of identification. I have emailed with them back and forth a few times and they will not activate the account nor tell me what the violation. I have concerns that they are accusing me of violating the terms of their service when it comes to fund transfers without an explanation. If a company financial company cancelling someones account and accusing them of violations, the violations should be stated. I dont see where I did anything wrong by trying to add money with my debit card to send money to the movers.

      Business Response

      Date: 07/11/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    • Initial Complaint

      Date:07/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Cash App account associated with $AlexisVaughn01 was suddenly suspended on Saturday, June 29, 2025, without any clear explanation. Since then, I have been completely unable to make any transactions. There is currently $170.35 in my account that I cannot access, which is causing financial stress and inconvenience.I have contacted Cash App Support multiple times through the app and email, but I continue to receive vague, generic responses that do not address my specific case. I have asked for a reason for the suspension and a timeline for resolution, but Ive been given no clear information or meaningful help.I rely on this account for personal and essential financial needs. The lack of transparency and the inability to speak with a real person about my case is unacceptable. I am requesting that my account be reviewed by a live support agent and that I receive a clear explanation and resolution. If the restriction is legitimate, I expect to be informed of the reason. If not, I ask that my account be fully restored immediately and that I be given access to my funds.

      Business Response

      Date: 07/11/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    • Initial Complaint

      Date:07/03/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was hacked and my cash app was used to buy bitcoin I filed a claim with cash app and notified my bank right away my bank refunded my money but cash app has given me a neat balance of the amounts used by fraud I notified them right away what happened when I got the negative balance I reached out and they asked me to file a claim again I already notified them of the hack the day off with all information everytime I have issue with this card I always get denied even when Im in the right thats why I rarely use this card especially for big or important transactions

      Business Response

      Date: 07/14/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App

    • Initial Complaint

      Date:07/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 1st I was online which I thought it was a closeout sale for Big lots. I made a few purchases I couldn't believe the prices that I was paying but all in all it said Big lots and I knew the stores were closing. Shortly after I made this purchase I tried to contact Cash app while the charge was pending and I had stated not to pay the company because it was a scam. I was unable to do anything until the pending charge was no longer pending I filed two complaints with cash app I sent them all the information I asked them who this company is if they spoke to anybody at this company if I could speak with somebody at this company if there was a phone number or any way to reach a person. The only response I got from cash app was my claim is denied. I have never received any of the products that I purchased the tracking information that they gave me is a scam as well I sent screenshots of all this to cash app and they still refuse to give me my money back. How can they say a company deserves to be paid when they don't know who this company is if they have a business license and if they spoke with anybody it is apparent to me they never spoke with anybody or contacted anybody they just made up their mind that they were going to deny the plane and keep my money.

      Business Response

      Date: 07/11/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




      Customer Answer

      Date: 07/11/2025

       
      Complaint: 23555045

      I am rejecting this response because:

      Sincerely,

      ********* ******

    • Initial Complaint

      Date:07/03/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ****** taken out of my banking account from fraudulent activity. Have spoken to cash apps multiple times. Have given them all the information they asked for. Keep getting putt off until the ten day cutoff period comes due and my clam gets closed. I dont even have a cash app account but someone somewhere somehow got into my account and got my money. This has been going on since February of 2025.

      Business Response

      Date: 07/11/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App

    • Initial Complaint

      Date:07/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 20th, 2025, I was the victim of a robbery and harassment incident during which I was forced, under duress, to send money using Cash App. I filed a police report immediately after the incident and submitted all relevant documentation to Cash App in support of my dispute.Despite the severity of the situation and the evidence I provided, Cash App has refused to refund the amount in question. I am extremely disappointed in their lack of support and failure to recognize this as a case of financial coercion tied to a criminal ****** seeking a full refund of the amount that was forcibly taken from me and for Cash App to take these types of safety issues more seriously for the protection of its users.

      Business Response

      Date: 07/11/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    • Initial Complaint

      Date:07/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 28, 2025. I placed an order on Tiktok for a flat screen tv for *****. I paid $51.96 with my debit card from Cashapp. I never received a confirmation of my order or email or anything as proof of my order from Tiktok, so I reported this to TikTok as a fraudulent account and a scam and I never received a response from Tiktok. On June 30, 2025. I filed a dispute with Cashapp for transaction of payment to ********** purchase of $51.96. I stated in my dispute that I was scammed by a fraudulent account on tiktok and provided cashapp documentation of the only proof I had. My dispute was denied with cashapp for the purchase made. I called Cashapp about the denial and explained that the purchase I made was a scam and fraudulent and the representative from Cashapp told me they would review it again more thoroughly. My 2nd dispute was denied again and Cashapp states that my dispute was denied because they have documentation that I received the goods purchased. I tried requesting the proof of documents Cashapp states they have regarding my reason for denial. I cannot get a proper response or proof of why they denied my claim.

      Business Response

      Date: 07/11/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




      Customer Answer

      Date: 07/11/2025

       
      Complaint: 23553185

      I am rejecting this response because:
      I have filed several disputes, and called cashapp and they always tell me they are investigating further and my dispute still gets denied. I would like a refund for $51.96 or proof of documentation as to why my dispute was denied stating that I received the goods or services.I got scammed from tiktok. I never received anything.
      Sincerely,

      ******** ******

      Business Response

      Date: 07/16/2025



      Thanks for following up. It looks like we reached out to you via email in regards to this matter on 07/11/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.


      Thanks,
      Cash App


      Customer Answer

      Date: 07/17/2025

       
      Complaint: 23553185

      I am rejecting this response because: I have not received a refund and cashapp has not done a charge back and the last communication, cashapp stated if I did not receive my shioment after 15 days of expected delivery then to notify cashapp and it has been over 15 days and I have not received anything at all from the company no email, no goods nothing at all. I would like cashapp to do a chargeback, I do not know what the problem is why cashapp refuses to help me , because I know they do not have any proof I received my order at all because I did not, so If your not going to refund me my money then provide me proof of the shipment I received. I have never had this type of issue before with any banks.

      Sincerely,

      ******** ******

      Business Response

      Date: 07/22/2025

      Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 07/18/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 


      Thanks,
      Cash App

      Customer Answer

      Date: 07/23/2025

      Regarding complaint #********. I RECEIVED A RESPONSE FROM THE BUSINESS CASHAPP AND THEY TOLD ME TO WAIT 15 DAYS AFTER EXPECTED DELIVERY DATEBOF MY ORDER AND TO COMMUNICATE WITH THEM OUTSIDE OF THE BBB. THE 15 DAYS HAS PASSED AND I WAS TOLD TO FILE ANOTHER DISPUTE AND IT GOT DENIED AGAIN. THEY ARE PLAYING GAMES AND REFUSE TO REFUND ME WITHOUT PROPER DOCUMENTS OR PROOF THAT I RECEIVED MY ORDER. I DO NOT KNOW WHAT TO DO NOW . DO I WAIT FOR THEM TO RESPOND TO THE BBB BECAUSE THEY ARE NOT RESPONDING?

      THANK YOU FOR YOUR TIME AND HELP IN THIS MATTER

      ******** ******

    • Initial Complaint

      Date:07/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Cash App account has been suspended for over a month (Case #*********), and Ive received no meaningful assistance from their support or specialist team. The account was flagged due to a mistyped note, which I explained immediately. Despite multiple follow-ups, Ive received no updates, and I currently have funds in my account that I cannot access.This delay is unacceptable, especially when real money is involved. Ive waited patiently, but support has been unresponsive, and no timeline has been given for resolution. This is causing financial stress and lack of access to my own money.I am requesting immediate reinstatement of my account or access to withdraw my funds. I would also like to know why the resolution is taking this long. I am seeking urgent help, as their normal support channels are unresponsive.

      Business Response

      Date: 07/11/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App

      Customer Answer

      Date: 07/11/2025

       
      Complaint: 23551536

      I am rejecting this response because: my complaint is still not resolved. My account is STILL locked.

      Sincerely,

      ****** ********

      Business Response

      Date: 07/16/2025

      Thanks for following up. It looks like we reached out to you via email in regards to this complaint on 07/16/2025 and that we are currently reviewing your issue. Depending on the situation, some investigations can take between ***** days, as is consistent with our Terms of Service. We are committed to providing the correct resolution for this issue, and we appreciate your patience. We will reach out to you via email as soon as were able to share more information. 


      Thanks,
      Cash App


    • Initial Complaint

      Date:07/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      saturday june 28th i sent ****** ********* $601 with the intent of purchasing a set of wheels from him. never recieved anything but excuses or have just been plain ignored. he scammed me. i have reached out to Cash App with proof and everything they could ask for and still havent gotten no response from them. im tired of waiting for them when they are zero help. i just need my money back and people like ****** should not be allowed on this application how is there still scammers allowed on an app like Cash App. this is unacceptable.

      Business Response

      Date: 07/11/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App

    Cash App is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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