We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

ATVs

San Diego Dune Tours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in ATVs.

Complaints

This profile includes complaints for San Diego Dune Tours's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

San Diego Dune Tours has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I am a military member stationed in *** Diego, I scheduled an ATV Sands Tour to relax and enjoy the weekend, but when I arrived on scene **** the lady in charge of the tour cancelled on me stating that she had some type of family medical emergency, I understood everything at the moment and she offered me to reschedule but I declined because I could not do it another day. I just asked for a refund and I went my way back home but the company never gave me the money back, I tried calling my bank but the merchant lied to my bank saying that they provided the Tour when they actually never did, so Navy ******************** is NOT helping me anymore and I'm desperate.The Business commited to provide me a 4-5 Hour Sand Dune Tour.The reason I want a full refund is because they never gave me the tour.The business hasn't done anything to resolve the issue, and they ignore my calls and ********* the 2 PDFs I sent, I have pictures, screenshots, time, location and proof that I did not received the Tour, but my Bank Still won't help me.Also the receipts, confirmation emails, and even an e-mail from ***** ****** (a worker for the agency) addmiting that they in fact did not gave me the tour, but apparently that's not enough proof for my bank, I want my money back, please, all the information and detailed explanation is on the two PDFs I sent. Thank you and please keep me updated.

    • Initial Complaint

      Date:12/16/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      San Diego Dune Tours in *********, **********. ********************************************************************************* I work in the hospitality industry and we were looking into using this company for an upcoming event. I asked for an itemized invoice so I could see how much it cost per person and the business failed to provide itemized invoicing. The owner of this company has spewed vulgar hate emails and text messages towards us as a result. For a company to treat a customer this way is disgraceful, not only unprofessional but deeply offensive and I cannot believe this company can be in business with operating like that. Unfortunately, I believe ***** is the owner of the company, and firing him would be a challenge. Absolutely ridiculous.

    • Initial Complaint

      Date:05/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/25/23 my family purchased 3 2-hour ATV tours for 12/29/23 from 11am-1pm. We arrived 15 minutes early per the instructions and the guide "*****" was not there. We called his cell phone and he said he was running 10 minutes late so we waited. We waited 45 minutes and he still was not there, stating he was still only 10 minutes away. The tour guide did not show up until 12:27pm which was 1.5 hours late as our tour was supposed to be from 11-1. The tour guide offered to take us out on a tour from 1-3 but we were from out of town and had to travel back home. ***** stated that he could not give us a refund and that only their office manager ******* could do that. I reached out to ******* the same day requesting a refund and no refund has gone through.I feel like I was scammed in that I waited a whole 1.5 hours for a tour that did not take place. I paid money for a tour on that specific day form that specific time yet the business did not meet their end of the contract and is non-responsive when I requested a refund.Please see attached documents.

    • Initial Complaint

      Date:04/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We booked a tour online using secure credit card transaction, and were informed us to bring our drivers license and credit card we booked with to the tour. The booking was under my wifes name, ***************************. Upon arrival, the business informed us that we needed to text our drivers license and credit card pictures to a cell phone in order to continue with the tour. They said this was standard practice. Since this is not normal business (they had a credit card scanner in their office), we did not feel comfortable and offered to scan the card in the office to proceed. They refused and the owner (not present) explained in the phone we would not be refunded and charged the entire amount if we did not text the picture our our credit card. We declined and left. We have filed a charge dispute with out credit card company the same day, 4/1/2023, which will take about 6-8 weeks to process. The amount was about $925. We feel this is shady business practice and they are not entitled to keep our money because they did not operate in good faith or normal business practice. Upon Yelp review, this is not the first incident.

    San Diego Dune Tours is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.