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Business Profile

Hotels

Chantico Inn and Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked a room directly through this inn several months in advance for our son's wedding, dates 4/7/2022 through 4/11/2022. The reservation was for 2 queen bed and a jacuzzi. The room we were given had a jacuzzi but it did not work. All of the control buttons were missing. Although they admitted that it had been non-functioning for quite a while, we were not advised of this when we checked in. I asked at the front desk for a price adjustment since we did not receive the room we were charged for. I was told the manager had to handle that and she was out of town. I was promised "we'll get back to you". After four months, numerous phone calls, texts and emails, I have had no response from anyone at the inn. We were also charged for a missing coffee pot from the room that we never even used. I have since read reviews about this hotel on your site as well as other booking websites and I see that several others have had the same complaints. I tried to include the copy of my reservation but could not get it to upload.

Chantico Inn and Suites is NOT a BBB Accredited Business.

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