Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have put in a change of address for the past three years-each year I move temporarily to Az from *********They have consistently failed to adjust my address causing increase stress. Fortunately I do have a relative living 5 miles from my residence that has been very helpful by picking up the late ** and forwarding it to **** am currently planning on moving from ** and would not have anyone to forward the ** Delivery.Spoke with my representative every year two weeks before my movedid no good.Then I called called **** ****** (Manager) about 18 months ago. He fixed the problem temporarily!!Called him a week ago and he worked on it saying MYmatrix ************ that does the mailing) corrected the problem.Yesterday I get a notice ** delivered to ** address again.Late Heart **s causes stress and Im concerned about stoke issues if this isnt fixed PERMANENTLY!!

  Business Response

  Date: 10/21/2024

  The medication for Mr. ******** that was incorrectly mailed to his Colorado address has been delivered to Mr. ******** at his Arizona address. Nic ****** contacted Mr. ******** on 10/20/24 to explain the situation and that the address change was not the fault on AdminSure but MyMatrixx who inadvertently failed to update the address in the two fields on the individual's profile. We have worked with Mr. ******** to help prevent this issue going forward. It will be on Mr. ******** to let AdminSure know 2-3 weeks prior to his move to allow ample time for the address to be updated with MyMatrixx. 

• Initial Complaint

  Date:06/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-19-2023 a City of Colton Truck backed into my (2019 Nissan Rogue) and dented the hood.
  All paperwork and estimates were submitted to The City of Colton and (AminSure) - Perma.
  When I call I get the run-around: Supervisor busy or not in office, someone will call you back.
  Call on 6-8-2023 got someone that call their- self a supervisor, was told everything was approved.
  So I don't what the hold up is, neither does the supervisor!
  
  IT'S BEEN A YEAR!!!!!!! WHAT'S THE PROBLEM!!!!!!!

  Business Response

  Date: 06/16/2023

  We have attempted to contact Ms. ***** regarding her settlement payment however have been unable to reach her. We have a settlement release that needs to be signed and returned before we can process payment. Once the release has been signed payment will be processed. 

  Customer Answer

  Date: 06/16/2023

   I am rejecting this response because:
  
  
  On June 9, 2023, AdminSure  sent me a release form to sign, I did not sign because they fail to pay the full amount. I contacted them again on

  Friday' June 16, 2023,  talked to someone, that someone told me they will get back to me.  Still waiting.

  Business Response

  Date: 06/20/2023

  Hello, 

  A revised settlement release with the updated amount was provided to Ms.***** on 6/19/23.

  Once this has been signed and retuned, we will release payment.

  Thank you, 

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to recover a $12,000 check from this company. They continue to send my check to the wrong address. I spoke to ****** ***** and she hung up the phone in my face. They have promised to return my calls, but they don't. I asked if I could pick up my check, but I get no answers. I informed them that I was homeless and the I need my money by Christmas. My attorney who is also in on it Mark Polan attorney at law is not helpful at all.

  Business Response

  Date: 12/23/2022

  Hello, 

  
  

  Per confirmation from the claimant the individual has retracted their complaint. 

  
  

  Please confirm you show this record on your end. 

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AdminSure was hired my wives employer to handle workman compensation claims. AdminSure didn’t pay bills on time, left us with emails, and texts that kept asking us if we were having trouble paying our bills. These bills were forwarded to AdminSure and a year later, these bills were still not paid. *** ********, and her supervisor ******* ********* did not follow up on payments, wanted to make excuses that AMR didn’t code the bill correctly, yet AdminSure still had copies of these bills. The stress of having to handle these issues, and the constant notifications from a company wanting their compensation for doing their job has been over the top.

  Business Response

  Date: 10/12/2022

  AdminSure has done everything we can to get AMR to send us their bill directly.  We have sent them a letter which Mr. ****** has a copy of and both ******* and *** have called them.  AMR has assured us that they are in the process of getting the bill out to us.  AMR made an error and billed Mr. ******’ group health insurance directly.  His group health insurance (not knowing this was a workers’ compensation claim) paid the bill in error and left a portion as part of a patient’s responsibility ($129). They are aware they made that error and are trying to fix it.  They also assured us the account is not going into collections and won’t be reported to any credit agencies.   Unfortunately, we cannot just call them and pay them the $129 balance as it does not work that way.

   

  AdminSure has a process, we need the original billing from AMR in order to bill under workers’ compensation. They must include the proper coding that is required by the State of Ca., then AdminSure is required to submit that billing through the Bill Review process which then reviews it per the Workers’ Compensation Fee Schedule provided by the State of California and then issues the payment directly to AMR.  Under Workers’ Compensation laws, AMR is not allowed to bill his wife directly for any portion of the payment.  Please see the below as it pertains to this code section:

   

  The practice of directly billing an injured worker or employer is not permitted under Section 4600 of California Labor Code.  The prohibition of this form of "balance billing" is explicitly addressed in Bell vs. Samaritan Medical Clinic (Civil Ruling 37529-Court of Appeal, First Appellate District, Division 2-1976).

   

  This kind of situation is a common practice when employees are taken by ambulance pertaining to a workers’ compensation claims as often in times of an emergency the Hospital where the employee is taken will ask for insurance information from the patient. Sometimes if the patient is unaware of the workers’ compensation insurance company they will go ahead and give their group insurance information and then the hospital will share this with the ambulance company. 

  Customer Answer

  Date: 10/12/2022

   I am rejecting this response because the information they’re providing is false. They did not do everything that they could’ve. This information was sent to AdminSure in Nov of 2021. Adminsure left this claim open and did not follow up on the claim or the bill that was provided to them, directly by me. Adminsure stating this is common, they should’ve known what to do, and should’ve handled it in a timely manner. I stand by my complaint, Adminsure did not do their job, did not follow up,  they had all the documents and information to get this resolved.
  
  
  
  

  Business Response

  Date: 10/17/2022

  Hello,

  
  
  

   

  
  
  

  Please be assured that AdminSure is doing everything that we
  can to obtain the actual billing from AMR (American Medical Response).  We
  have been in contact with AMR on multiple occasions via phone as well as the
  attached letter which we issued on 11/1/21 timely when Mr. **** ******
  originally emailed us a copy of the statement balance notice.   We
  were assured by AMR on 9/9/22 that this matter would be handled within 30-45
  days.  We have been in contact with them twice since then on 9/19/22 and
  again on 10/14/22 and have been assured that the billing error is being
  corrected and they should be issuing the bill to us by 10/23/22.  They
  also indicated on 10/14/22 that they have spoken to Mr. ****** and assured him
  that there is no balance going to collection and that the account is currently
  under review by them since they billed the wrong insurance company
  originally.    We have done everything we can do on our end to get
  AMR to bill us directly.   As soon as we receive the actual bill (not
  just a statement) we can and will process the bill for payment. The process we are following is law by the State of California. 

  
  
  

   

  
  
  

  Thank you,