Business Profile
LED Lighting
Led Factory MartThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Led Factory Mart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.38/5 stars
Average of 26 Customer Reviews
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Review fromvon c
Date: 08/25/2024
5 starsvon c
Date: 08/25/2024
Very good product. Easy install. I would highly recommend. Great customer serviceLed Factory Mart
Date: 09/07/2024
Dear ************,Thank you for your positive feedback! It's great to hear that you found the product easy to install and that you had a great experience with our customer service. We're always here to help and appreciate your recommendation. If you have any more questions or need further assistance, feel free to reach out. Enjoy your product!Review fromDaniel R
Date: 08/19/2024
5 starsDaniel R
Date: 08/19/2024
I love my new headlights and fog lights that I purchased from LED Factory Mart. They make my Jeep wrangler stand out from other wranglers. The lights are very bright, compared to the factory installed ones that came with the vehicle. I love the many color options of the halo's. Just a great product all around. I am not an electrician, so I had My lights and foglights professionally installed by a jeep mechanic, and have not had any problems since the installation.There are hundreds of halo headlight sellers on the internet with similar product but LED Factory Mart caught my attention with there product that seemed to be a little better in quality and price.I HAVE ONLY GOOD WORDS TO SAY ABOUT THIS VENDOR.Thank you for an all around great experience in purchasing, quick delivery and quality product.Led Factory Mart
Date: 08/21/2024
Dear *********************,Thank you so much for your kind words and for sharing your experience with our headlights and fog lights! Were thrilled to hear that theyve made such a difference for your Jeep Wrangler and that you love the bright illumination and the halo color options.We take pride in offering quality products at competitive prices, and it's great to know that our products stood out to you. Its also wonderful to hear that the installation went smoothly and that youre enjoying the upgrade without any issues.If you ever have any questions or need further assistance, don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.Safe driving and enjoy the new lights!Led Factory Mart
Date: 08/21/2024
Dear *********************,Thank you so much for your kind words and for sharing your experience with our headlights and fog lights! Were thrilled to hear that theyve made such a difference for your Jeep Wrangler and that you love the bright illumination and the halo color options.We take pride in offering quality products at competitive prices, and it's great to know that our products stood out to you. Its also wonderful to hear that the installation went smoothly and that youre enjoying the upgrade without any issues.If you ever have any questions or need further assistance, don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.Safe driving and enjoy the new lights!Review fromJoseph D
Date: 07/10/2024
1 starJoseph D
Date: 07/10/2024
**********CAUTION**********DO NOT PURCHASE ANY PRODUCT FROM THIS ****. THE **** IS FRAUDLANT AND WILL TAKE YOUR MONEY WITH NO INTENTIONS OF RETURNING IT. YOU WILL RECEIVE APOLOGY AFTER APOLOGY FROM ************************* WHO CLAIMS YOU WILL RECIEVE YOUR TRAXJING INFORNATION OVER AND OVER. I STRONGLY ENCOURAGE EVERYONE TO REPORT THIS **** TO THE **** THEY ALSO DONT DESERVE 1 STAR THIS SERVICE IS A MINUSLed Factory Mart
Date: 07/15/2024
Hi ***, We sincerely apologize for the inconvenience you've experienced with your order. We operate multiple warehouses globally, including locations in the ***, ******, and *********. Typically, domestic orders are shipped from our ***************************** to ensure the fastest delivery times. However, in rare cases of stock shortages, we may need to ship from our *******************. Your order has been shipped from our ******************* and is expected to take ***** days to arrive. We understand this delay may be frustrating, and as a gesture of goodwill, we would like to offer you a $20 gift card as compensation. This gift card can be used in conjunction with any discounts. The tracking number is ************ via ****** For more shipping details, please check the link here? **************************************************************************************** Thank you for your understanding and patience. If you have any further questions or need assistance, please feel free to contact us.Review fromCandice O
Date: 05/15/2024
1 starCandice O
Date: 05/15/2024
I ordered saddle bags and a tour pack none match or fit properly and my pack didn't cime with keys for the lock, I've been waiting for my saddle bags for three months I call with no answer, this place is very unprofessional I don't recommend it to anyone.Led Factory Mart
Date: 08/05/2024
Dear *************************,Thank you for reaching out and sharing your experience. We sincerely apologize for the issues you have encountered with your order. We understand your frustration and want to address each of your concerns:Inappropriate items:We noticed that you bought the wrong item. As we have a 30-day return policy, you can return the incorrect items for the correct ones or request a refund.Missing Keys for the Tour Pack:We apologize for the oversight regarding the missing keys. We can arrange to send you a replacement set of keys immediately. Delayed Saddle Bags:We understand the frustration caused by the delay. Unfortunately, this was due to issues with our logistics partner. Your saddle bags have been delivered and signed for. We have also improved our logistics methods to ensure that the package is delivered accurately and on time.Communication Issues:We have been trying to reach you via email and phone without success. Please verify that our messages are not being filtered to your spam/junk folder. You can contact us directly at:Phone: **************** (Mon to Fri: 8:00 am - 5:00 pm EST)Email: ********************************** We look forward to resolving this matter promptly.Again, we apologize for the inconvenience and thank you for your patience.Review fromJames D
Date: 04/04/2024
1 starJames D
Date: 04/04/2024
It has been over three weeks since I received my defective items (brake lights for my jeep wrangler). I called the ************************************************************ the necessary information to get a full refund. It took twelve days to get a call return. The representative was totally clueless that I wanted to return these lights and all the steps I have taken to get these lights fixed. He advised that he would submit a request for a refund. For the past three weeks, I have emailed "customer support " and jumped through their hoops. I have submitted at least six videos, per their request. In the end, ************************* would ask questions that should have been asked during the first two emails, or questions that would have answered if they would have watched the videos. I have requested numerous times the information to return these lights and still nothing. ***** has poor English skills, however is very good using stall tactics!!I believe it is their hope that I will just go away. ***** will make "promises" to do something, but the buyer must do something first. I provided the information and ***** never follows through with his promises. 100 percent satisfaction according to their website is a fraud. As of April 4, 2024. (Copy of the email) May we know the 3rd brake light is no problem right? We apply the refund of the tail lights $120 for you. You don't need to return the tail lights, please cut the wires of the tail lights and take a picture for us, then we will handkle the refund for you. LED Factory Mart *****. M The actual price of the lights was $199.54 dollars. In my opinion this email is very confusing. Are they applying $120.00 dollars refund now and will apply the additional $79.54 when I submit the pictures of the cut wiring or are they only crediting me a total of $120.00 dollars?. I am filling this complaint with the BBB in the hope of getting a full refund.Led Factory Mart
Date: 08/05/2024
Dear *****************,Thank you for sharing your feedback regarding your recent experience with LED Factory Mart. We sincerely apologize for the inconvenience and frustration you have encountered during this process.We understand that this has been a challenging process, and I appreciate your patience. Allow me to clarify the situation and address your concerns.Refund Process: We apologize for any confusion caused by our previous communication. We want to confirm that a full refund of $199.54 has been processed for your order. Communication Issues: I apologize for any delays and miscommunications in our customer support process. Your feedback about our representative and the need for better communication will be addressed internally to improve our service.Your satisfaction is important to us, and we regret that we have fallen short in this instance. If you need further assistance, please do not hesitate to contact us directly at **************** or reply to this email **************************************** you for giving us the opportunity to resolve this matter.Review fromAnthony S
Date: 02/03/2024
1 starAnthony S
Date: 02/03/2024
I just thought I would share that my experience with LED Factory Mart was/is terrible.I bought headlights/fog lights and was told they were heated to prevent snow/ice buildup. I was told when it reaches a certain temperatures the heater would turn on.During our recent snow storms I found out they were defective. We had to pull over with no **************** in the storm. When I contacted ************ in support he said sorry the 30 day return period is over. I bought the lights in the summer. No means to test until the weather is right.We went back and forth with ***** telling lies etc for a month.At the end of last week I filed a small claims in ****.Have any of you experienced similar?Led Factory Mart
Date: 08/05/2024
Dear *************************,Thank you for sharing your experience with LED Factory Mart. We sincerely apologize for any inconvenience you encountered. We strive to provide accurate product information and high-quality customer service.Upon reviewing your case, we found no indication that our headlights/fog lights are equipped with a heating feature to prevent snow or ice buildup. We regret any misunderstanding that *** have occurred regarding this aspect of our product.We understand the importance of safety, and though the 30-day return period had passed, we decided to issue a full refund for your order to resolve your concerns.We take customer feedback seriously and aim to learn from every situation to improve our products and services. If you have any further concerns or require additional assistance, please feel free to contact us directly.Thank you for your understanding.Review fromRyan S
Date: 01/05/2024
1 starRyan S
Date: 01/05/2024
NEVER purchase from this company--I purchased some fog lights for my 2022 Bronco because this store had them competitively priced compared to other shops I was looking about for comparableproducts. That's essentiallythe last benefit I received. The product came in good order but with ZERO installation instructions making them useless. Especially considering this was an electronics product that had to be run through the *** factory headlight wiring. I am a resourceful guy so I spent almost 3 weeks going back and forth with the company to acquire instructions they clearly didn't possess (I don't know how you're selling an electronicsproduct without any knowledgeof how it works). Whereas the competitors had ***** min step-for-step installation instructions available online the best I could get from them was a video under 30 seconds that said little more than "connect the wires." I pointed out to their customer service rep that there are at least 8 differentwires on the left front headlightcoupling and even more on the right. Nothing. I tried reaching out to the local garages but they do not installoutside parts. I was forced to return the item but was told that I'd have to cover the shipping and be charged an additional 15% restocking fee. While I was able to get them to waive the restocking fee I still have to pay nearly 10% of the item cost for my months-longhassle. I would never recommendusing this company. You're better off going to a known producer or even Amazon.Led Factory Mart
Date: 08/05/2024
Dear *************************,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced with your recent purchase of fog lights for your 2022 Bronco.We understand your frustration regarding the lack of installation instructions and the difficulties you faced while trying to get the necessary support. This is not the level of service we aim to provide, and we are taking your feedback seriously.To address the issues you raised:1.Installation Instructions: We acknowledge that the provided instructions were insufficient. We are currently reviewing our product documentation process to ensure comprehensive installation guides are included with all electronic products in the future. We will also work on expanding our online resources to better assist our ******************** Service: We apologize for the inadequate support you received. We are reinforcing our training programs to ensure our representatives can provide detailed assistance and resolve issues promptly.3.Return Policy: We regret that our return policy added to your frustration. While we strive to offer competitive pricing, we recognize the importance of a fair and hassle-free return process. We have refunded you the full amount without deducting any fees as a gesture of goodwill.Additionally, we would like to offer you a 15% discount on your next purchase as compensation for the inconvenience you experienced. We value your feedback and are committed to improving our services. Thank you for giving us the opportunity to address these issues. We hope to regain your trust and serve you better in the future.Review fromJeff R
Date: 11/23/2023
1 starJeff R
Date: 11/23/2023
This Id by far the worst company Ive ever dealt with.Led Factory Mart
Date: 08/09/2024
Thank you for your feedback, and we sincerely apologize for the negative experience you had with us. Your satisfaction is our top priority, and were disappointed that we didnt meet your expectations. Wed love the opportunity to make things right. Weve already reached out to you via email at ********************************** but havent received a response yet. Please feel free to contact us directly at the same email or call us at ****************. Our hours are Mon. to Fri. from 8:00 am - 4:00 pm EST. We appreciate your business and hope to serve you better in the future.Review fromJoseph H
Date: 11/10/2023
1 starJoseph H
Date: 11/10/2023
Waited 1 month to get my order of headlights shipped, which they said was in stock. I emailed *************************** and he said that "they have to pass inspection and my order didn't" like they actually make the parts themselves lol. I got tired of waiting and emailed ******************* to just cancel my order and refund my payment in full and got 4 responses from him, trying to make me wait for my order and convince me that its coming. I got extremely impatient and sent an angry reply asking for the cancellation of my order and to refund the money again. ***** finally said okay and to wait three business days. after three business days, the order was showing that it has still not shipped and that it wasn't cancelled and no I didnt get my refund yet. I emailed ***** again, and he said, and I quote "Sorry for the inconvenience. We have urged our manager to handle the refund" and that was sent last night. Still no cancellation or refund, so now I am pursuing legal action and putting my skills to the test to find who these people are exactly.IF YOU ARE READING THIS, DO NOT PURCHASE FROM LED FACTORY. As I closer inspect their business, numerous people have had the same issue as I have with NO REFUNDING EVER MADE.Led Factory Mart
Date: 08/09/2024
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you encountered with your order. We understand how frustrating it is to wait for a product. To ensure the highest quality, all of our products undergo a thorough inspection before shipping, which unfortunately caused the delay in your order.We regret that this process affected your experience and can confirm that your order has now been fully refunded. We strive to improve our service and appreciate your patience and feedback. If you have any further concerns, please don't hesitate to reach out to us at ********************************** or call us at ****************. We're committed to making things right and ensuring a better experience for all our customers.Review fromBruce C
Date: 11/08/2023
1 starBruce C
Date: 11/08/2023
When trying to get hold of them through the phone number listed as a customer service number. it goes straight to voicemail and there's no one to return phone calls. My product came with no instructions and when trying to get clarification as to how it is installed. You get sent a link to a video that has nothing to do with ************ product. I get the impression that when emailing. And I get a response so super early in the morning. That's the customer service email. Is somebody responding from a third country and nowhere near *****************. The information that is supplied by the website is very misleading. You're giving the impression that this is something map is operating in ***************** when in fact, it is probably being operated from ***** along with the customer service phone number since it is a whatsapp number.Led Factory Mart
Date: 08/09/2024
Thank you for bringing these concerns to our attention. We sincerely apologize for any confusion or inconvenience you've experienced. We understand how frustrating it can be when expectations aren't met, and we take your feedback seriously.Our customer service team is dedicated to assisting our customers, and we regret that you had difficulty reaching us. We are currently reviewing our communication processes to ensure that our support is timely and helpful. Regarding the installation instructions, we apologize for the error and have already reached out to you with the correct installation video. Please feel free to contact us directly at ********************************** or via phone at **************** during our business hours, Mon. to Fri., 8:00 am - 4:00 pm EST.We value transparency and are committed to improving our services to better meet your expectations. Thank you for your feedback, and we hope to have the opportunity to make things right.
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