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Business Profile

LED Lighting

Led Factory Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in LED Lighting.

Reviews

This profile includes reviews for Led Factory Mart's headquarters and its corporate-owned locations. To view all corporate locations, see

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Led Factory Mart has 2 locations, listed below.

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    Customer Review Ratings

    2.38

    Average of 26 Customer Reviews

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    Review Details

    • Dan F

      Date: 07/05/2023

      Dan F

      Date: 07/05/2023

      iF YOU ARE READING THIS, YOU ARE SO FAR AHEAD OF THE GAME THAN i WAS. THIS COMPANY IS A FRAUD. I purchased a set of LED lights for my harley davidson. The set I received did not fit my bike and I tried to return them for a refund. Initially, Dave Mathews said he would pay me 10% of my refund price and I could sell or retain the set. When I told him that I wanted to ship them back and get a refund, he wanted pictures, and info regarding my motorcycle. He never provided an address to mail the LED lights back and never refunded my money. This company is a fraud and they need to be taken down from doing business in the US. The product they are selling is cheap and in no way going to fit your specification.

      Led Factory Mart

      Date: 07/07/2023

      Thanks for your order.
      Sorry to bring you a bad shopping experience.
      We have checked the previous communication emails, we have approved to your return and have provided you with a return address.
      Here is the return address:
      Name: LFM Vivian Elena 4
      Address:1*** * ****r, Unit E, O******, CA 9**** United States
      Phone Number: 62*******6
      And we found that you provided the tracking number of the return, when we receive your returned package, we will arrange a refund for you.

      Dan F

      Date: 07/12/2023

      I have sent in the item to be returned, tracking number, and pictures. Your email states that you received the item at your warehouse but will not issue me a refund until I rescind my complaint thru paypal. Keeping my refund as hostage until a complain is rescinded amounts to fraud!!!!!

      Led Factory Mart

      Date: 08/09/2024

      Thank you for sharing your experience, and we sincerely apologize for any frustration this situation has caused. We understand how important it is to receive timely refunds, and we regret that there was a delay in processing your. Our warehouse team needed some time to verify the returned item, which led to the delay.We want to assure you that your refund has now been processed in full. Additionally, we are actively working on optimizing our warehouse processes to shorten the verification time for returned items, ensuring faster refunds in the future. We appreciate your patience and understanding during this process.If you have any further concerns, please don't hesitate to contact us at ********************************** or call us at ****************. Our goal is to ensure all our customers are satisfied, and we are committed to providing a better experience moving forward.

    • Trevor K

      Date: 04/27/2023

      I am writing to this review to express my disappointment at the level of service provided. The company's website states that orders are “shipped within 24-48 hours after the order is confirmed”. I placed the order (#7****) on Friday 4/21/23 and I received the confirmation email at 4:05pm EST on Friday afternoon. I sent an email to the support @ l*************.com email address at 12:30pm EST on Wednesday 4/26/23 asking about the status of my order as it still showed unfulfilled. This email went unanswered and I attempted to contact the company through their Facebook page at 10:15am EST on Thursday 4/27/23. I also attempted to call the customer service number three times on 4/27/23 and the line rings to an auto-attendant recording that states your call will be connected to a representative shortly, then it transfers to a recording that says there is no one available at extension *** (the customer service number) and disconnects. As of 4:32pm EST on 4/27/23 my order history still shows the order as unfulfilled and it is well past the 48 hour mark.
      They cannot respond to my email but their system can continue to send sales emails.
      At this point I need to know how to get a refund or proceed with legal action for fraud! Hopefully the company sees this, looks up the order number and reaches out immediately! (I won't be holding my breath)

    • Amelia H

      Date: 03/15/2023

      I think this is a scam. I want my refund. Order#*****. Emails can't be sent. Phone calls never answered. Wanted to give me a reduced price if I didn't cancel. Poor business practices or just plain scam. Do not buy.

    • Sean O

      Date: 01/26/2023

      Want to waste money then buy from this company. Bought 4runner grille and raptor lights but I was Missing parts ..then 15 emails later they said they would send part wasting my 30 days to return. Got part yesterday and went to install and nothing fits right nothing.. I try to call during there buisness hours and straight to recording voice mail ?? Go on their website and it’s got 5star rating , rating must be by bots or employee. They have a California address but hours are East coast and emails are answered in middle of night from China !!! Package return address is China..Don’t buy!!!!!! Why do I have to give them a star should be O stars…

    • Caley Grace S

      Date: 01/24/2023

      Do not order, no tracking info ever came i reached out many times. Not shipped from California but came from china! Finally got my badly damaged package to find out half of it is missing! Cannot reach anyone by phone or email. This place is a scam.

    • Hope C

      Date: 08/12/2022

      Placed an order, tracking was inconsistent, and changed frequently. Finally received the lights, and they didn't fit my bike. Have been getting the run around on the return. They literally suggested I sell them to someone else that needs them. DO NOT ORDER ANYTHING FROM THESE SCAMMERS.

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