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Eco Life Technologies Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 8th, our Waterdrop G3P600 Reverse Osmosis System, 8 Stage Tankless Reverse Osmosis Water Filter, NSF/ANSI 42 & 58 & 372 Certified, Under Sink RO System, 2:1 Pure to Drain, Smart LED Faucet was delivered. We tried to install it two days ago. Halfway through we realized there are missing LOCK CLIPS. ****** will not remedy because they are a third party. I contacted Waterdrop directly via email and phone requesting that they ship me ALL of the missing LOCK CLIP pieces that were not included with this very expensive system. They are slow and nearly non-responsive via email. On the phone, I finally got someone yesterday to say they would ship them... through a very echoy phone call. I got another call today and could not hear what they were saying or excuse they were trying to give. I just want ALL of the LOCK CLIPS delivered (overnight at this point) to me so that we can finish installing the water filter and safely use it without risking any of the waterlines falling out. It should not be this difficult. Please help us get our lock clips. Thank you.

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase date, 7-22-2020 of Waterdrop ***15 through amazon, ***** based company. The ***15 split open on the top seal area on 12-5-2021. Still under the lifetime: 24 months/16,000 gallon warranty. Unit #CAAF0&v1V1W21J, (which i have). I called first time 12-6-2021 to the **************, there USA support team. Was reassured the legal team would be calling. Second call, 5-10-24 to support team member, *****. Same response, no calls received. Why the lapse in time? My homeowners insurance rates went up $800.00 because the local restoration company here in ******, ID who restored my home after 4 months, applied the bill of $49,707.06 to MY homeowners insurance policy, not ********************** That's how I found out. I started corresponding with ******, china CRS on March 19, 2024 who has all the documents, photo's. She offered $4,000. Still no resolution, calls, emails from their insurance, legal departments, which I requested numerous times. Just round around emails and now nothing. This is my second complaint filed with BBB, no response from Waterdrop so you closed the case. I will be filing a complaint to the California Attorney General next. *****************************

Eco Life Technologies Inc. is NOT a BBB Accredited Business.

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