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Business Profile

Roadside Assistance

Pepe's Towing Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Complaints

This profile includes complaints for Pepe's Towing Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pepe's Towing Service has 9 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/22/25 at 3:14 pm my car was towed from in front of my apartment complex at ****************** and arrived at **********************************************************. I was charged $385 for towing time when it took me 10 minutes to get to the business and it took ***** *. ******************************************************** $385. Which makes no sense because your business charges $385 a hour for towing. The tow was less then a hour. So in less then 24hrs (Because I went to get my car around 2:14pm today) I inccured $583 in trumped up charges, and now I can't get my car out the impound. What I really owe is $192.50 for those 30mins. And even less then that if you take into account that it really only takes 10 mins to get to the business on Locust from my apartment. I'm asking that these charges be corrected, and no other stowing fees charged, because I was just at your facility to pickup my car and was blindsided by these charges. I really need my car.

    • Initial Complaint

      Date:03/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday March 19, 2025, I was parked in front of my mother's driveway in the ***************** in ******, ** and my car was towed in 4 minutes. I parked my car at 556pm got out and was on my mom's Ring doorbell at 556pm and at 6:00:49 my car was no longer in front of her driveway. This leads me to believe that the tow truck driver was trolling around the neighborhood looking for people to tow. From all the research that I have done it is illegal for towing companies to troll neighborhoods looking for violators. Also, the Laurelwood condos policy states a car can park for 15 minutes prior to being towed away. The documentation from ****** towing states the driver took pictures of my car at 5:58pm and towed it away at 6:05pm. That however is incorrect documentation as I have ring doorbell footage of me coming out of the house asking where my car is at 6:00:49. Therefore, the documentation ****** has is falsified. I was told multiple times by the night dispatcher that I could not get my car until morning and then I had to pay $407 to get it out. I was told the day I got it out I could have had it the night before for a fee, but the night dispatch stated otherwise. Shady business as far as I am concerned. I have video footage if needed of the Ring Doorbell.

    • Initial Complaint

      Date:11/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I fell victim to predatory towing from this company, they patrol our apartment building lot late at night. In my case I was parked at my brothers garage drive way for around 30 mins unloading furniture and my car got towed. Additionally, they tow cars late at night and refuse to release cars until the next day to add on overnight fee to release the car. According to the *****************************************, theres a one hour limit when parked in an illegal manner. And The curb of a fire lane must be painted red and be clearly labeled. ***************************************************************************************************************** As you can see in the picture attached, I was parking in front of the garage door to the right most and theres no indication that you cant park there

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family friend has a car that was stolen over the weekend. ************************* called today saying it was taken to Pepes towing business today. When we contacted them we were told they had the car since Monday. We were told that since it was a stolen car and they retrieved it when it was stolen that they only charge storage fees which was $70 a day so it should only be at most $210 but the company is saying they are charging $600 and if we dont get it today they add $70 a day on top of that. They wont tell us why they are charging $600 they are just saying those are our fees.They still have the car and would like to see if they are allowed to charge that $600 or can we just pay the storage fees since it was a stolen vehicle.

    • Initial Complaint

      Date:06/17/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my extreme dissatisfaction with the service I received on 06/16/2024 the towing of my vehicle from promenade terrace in ******, ** to your storage yard at *********, ** Misleading Website Information and Unprofessional ***********:24/7 Service Discrepancy: My experience directly contradicts the information advertised on your website **************************************, which clearly states 24/7 towing service. Despite contacting your call center after hours on 06/16/2024, I was informed that vehicle retrieval was unavailable. This caused significant hardship, especially as I was traveling with young children and needed immediate transportation solutions.Dismissive *********** Representative: The call center representative displayed a blatant lack of empathy and professionalism. They placed blame on me for the situation and offered no solutions for my predicament with young children at night. They then abruptly ended the call, leaving me stranded.Excessive Charges: Upon arriving at your storage yard on 06/17/2024 by taxi (due to the lack of after-hours vehicle retrieval), I was surprised by the exorbitant fees. I was charged a total of $357, plus a $70 storage fee for a single night. I demand a formal apology for the misleading website information, unprofessional call center conduct, and overall negative experience.I request a detailed breakdown of the towing and storage fees. Given the website discrepancy regarding 24/7 service, I believe a significant reduction or full waiver of the storage fee is warranted.I would appreciate a review of your after-hours procedures to ensure customers are treated with empathy and provided with reasonable solutions, especially those with young children.I would like clarification on your payment authorization process and its adherence to industry security standards.

    • Initial Complaint

      Date:11/03/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transactions was on 10/27/23 my car got towed from a Target parking lot after a music festival. The towing company didnt have viewable signs about no even parking or even the information a the towing company that towed the vehicles. We had to ask a tow truck driver for a business card and when we called the places their customer ********************** was being rude using bad language. On their website it says they are open 24/7 but when we contacted them to pick my car they told me I can only pick up the car after 8 am so they can charge me more. I just want my refund for all the illegal actions that are taking place with this towing company.

      Business Response

      Date: 11/22/2023

      Good afternoon 

      Target *************** is located on private property.  Proper signs  are posted according to ********** Vehicle Code *****.  I have provided pictures of the signs that are located at the entrances. ****************** (event promoter) went above and beyond to place signs (NO EVENT PARKING VEHICLE WILL BE TOWED)throughout the property. I have also provided those pictures.

      Pepes Towing is a police impound, with several accounts that require 24hr service and patrol. Our office hours for release are Mon -Fri 8a-5p closed weekends and holidays. We offer an after hour fee if the regristered owner of a vehicle wishes to retrieve their vehicle after normal buisness hours which requires an appointment.   

      Target closes at 9:00 pm and all employees leave at 9:30 pm. Any vehicle left on premises after 10 pm is in violation of 1 hr. customer parking.

      All tows are in compliance with CVC. *****. Security

      signs for all vehicle and SBPD was notified of the tow.  The charges are in accordance with our ********** Highway Patrol approved rates. 

      Pepes Towing did not commit any illegal activities. We are 100% in compliance with state and city ordiances and laws.    

       

      Thank you

    • Initial Complaint

      Date:11/02/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/31 my vehicle was towed and charged $455 from Pepes Towing. As a tenant at ****************************************************** ******************** for approaching 5 years I have seen first hand Pepes towing with predatory style towing tactics. On 10/31 1:08 a.m. I was finalizing the rest of my moving since I had got off of work at 6:00 pm and the owners of the property had a new prospective owner moving in November 1, 2023. On that night, my garage was open and an ample amount of light showing with my vehicle parked in front of my garage while I was actively loading it, momentarily I went inside the house to grab a few items out of the closet and when I came out my vehicle was gone. Inside of my vehicle I had my work keys which was communicated to the dispatch representative and medication for my wife. Pepes towing Dispatch Rep was rude and disrespectful, then when trying to obtain information about my vehicles location I was told to call back at 8:00 am and hung up on abruptly. Shortly after, called back and when trying to obtain more information I was hung up on again. It was later uncovered that *** was the one who towed my vehicle. Ultimately I had to miss work and pay nearly $500 to get my vehicle out after dishing out a boatload if cash to move in to my new property. Pepes Towing should be analyzed closely for their tactics and more. After analyzing the perimeter of the property there is a missing sign on ****** St where I enter which should indicate a tow sign and when looking at the entrance of the community, the tow sign view is obstructed by a traffic light pole; very misleading and deceptive. It was later uncovered that the vehicle was towed due to being parked in a fire lane however it was not overnight and was actively being loaded up by me.

    • Initial Complaint

      Date:02/20/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pepe’s towing was attempting to tow my car Saturday morning, driver was rude and told me I was a “******* weirdo” and proceeded to be rude. As I was leaving I noticed him looking at a friends vehicle I parked and went to tell that friend to come move her car and returned immediately and the driver was towing my car away we had a verbal altercation and he put the car down and proceeded to be rude leading to some by standards getting into a physical altercation with the driver for being rude and disrespectful. Two days later my car was towed from my parking stall for no reason other than the driver being upset about an altercation I had no control over. Pepe’s is being unprofessional and targeted my vehicle.

      Business Response

      Date: 03/09/2023

      Good afternoon,

       

      We filed a police report with ****** ****** Sheriff File#*********** because our driver was assaulted by three male subjects who were accompanied by the female of this vehicle that was towed and authorized by the Apartment manager. We have submitted all pictures and videos of this incident over to the Sheriff’s Department. We have a written agreement to tow the vehicle from this property and we also had written authorization from the manager for the removal of the vehicle.

       

    • Initial Complaint

      Date:09/09/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Parked in same handicap space from July 24, 2022 thru July 31, 2022 with placard * ****** Expires June 30 2023. My husband went to get coffee in his Lexus and my Avalanche was there. When he came back it was gone. No manager answered our call. We called the police gave them description they told us it was not stolen the the motel manager had called it in stating handicap violation. No manager on premises. Had to call police back to find out towing company. When the Pepe's manager saw my truck being brought to us he said who would believe someone is handicapped driving that. I raised my hand and said I am since 1996. ********** ****** in Colton has an agreement with Pepe's to police their property looking for violations which Pepe's Towing does not have TO GIVE NOTICE TO VEHICLE OWNERS PRIOR TO TOWING according to Pepe's. We were forced to PAY me $490.00. Pepe's towed my Avalanche at the same time they called dispatch at 6:20 am July 31, 2022.receipt number ***** Log ******* Call ******** released 7,31,2022 at 8:43am. What A SCAM. They are by-passing THE Law that requires 24 hour notice. Someone should reimburse me the $490.00 plus $100.00 for the time and extreme emotions they caused us.

      Business Response

      Date: 09/10/2022

      Good afternoon,

      Pepe's Towing does have a current contract with the property management at Wood Springs Suite located at **** ** ****** ****** ****** ** which authorizes Pepe's Towing to remove vehicle that are parked in Handicap parking spaces without the proper Handicap Plaque. I have provided pictures of the vehicle that was in violation of the property rules and the vehicle was removed off the property and impounded at Pepe's Towing. The vehicle was removed within the law of ***** ***

      Customer Answer

      Date: 09/12/2022

       I am rejecting this response because: My placard was on the mirror beginning July 24, 2022 and thru July 29, same parking spot the whole time, then July 30, my husband forgot to put the placard up, an Pepe's knowingly knew it had A HANDICAP PLACARD.  They ARE IN VIOLATION OF FEDERAL LAW PERTAINING TO AMERICANS WITH DISABILTIES AND SO IS WOOD SPRING SUITES.



    • Initial Complaint

      Date:08/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was wrongfully towed on August 5 2022. My car was left a warning/notice from Patrol One at 1:16AM on August 5th. My car was not parked for a full hour before it was towed. The citation does not say my car was going to be towed. There was also no hour gap between the time the towing company was called. The towing statement shows the truck was dispatched at 2:03am and arrived at 2:03am on August 5th. This was a wrongful tow because it goes against AB2210. I have been going back and forth with Patrol One and the towing company and both continue to try and resolve my issue and pin it on someone else. I have also emailed the contact Patrol One provided and have not received anything back. Bellow I have provided the citation that does not show the check mark that my vehicle was going to get towed, I attached a screenshot that shows the citation portal that provides the time the citation was written, I also provided the papers the towing company provided. It shows the time they were dispatched which was less than an hour of the citation, and on the yellow paper it shows 2:08 which shows that my car was not even parked for a whole hour before it was towed. I also added a picture of what I found under bill AB 2210. The towing papers also show how much I paid and what I was charged.

      Business Response

      Date: 09/02/2022

      Would you happen to have vehicle information or the pictures this person provided of the citation and “papers the towing company provided”?

      Business Response

      Date: 09/06/2022

      The “warning notice” this person received is actually a notice of the violation of not having a permit to be parked on the property at Palacio De Oro South located in Moreno Valley. If you read the violation section in the picture from Patrol One, it clearly states “No digital hangtag associated with this vehicle/not on the safelist”. The tow was generated by the security company Patrol One which contacted Pepe’s Towing to tow this vehicle, we have a signature from the security guard to remove the vehicle. This apartment complex property requires for any vehicle parked on the property to have a permit issued by the property management or Patrol One Security company.

       

      AB 2210 only applies to public parking that is held open to the public for parking at no fee. This vehicle was removed from private property for the apartment complex and its residents, parking is not open to the public.

       

      (5) Existing law prohibits an owner or person in lawful possession

      of private property that is held open to the public, or a

      discernible portion thereof, for parking of vehicles at no fee, from

      towing or removing, or causing the towing or removal, of a vehicle

      within one hour of the vehicle being parked, except as excluded.

    Pepe's Towing Service is NOT a BBB Accredited Business.

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