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Business Profile

Roadside Assistance

Pepe's Towing Service

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Pepe's Towing Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pepe's Towing Service has 9 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Ka C

      Date: 07/10/2023

      Our truck was stolen on June 16th. The police recovered it at 9:10am on Thursday July 6th. Pepe's Towing picked up our vehicle at 10:51am. We did not receive a call until 4:40pm. We live over 20 minutes away, so we could not make it that day before they closed. We had to go to the San Bernardino police department in order for Pepe's to release the vehicle to us. The police dept. is conveiniently only open Mon-Thurs 9am-4pm. So we could not get our vehicle out until Monday, which racked up more fees. Pepe's said that they had to use two vehicles to get our vechicle our from where ever they found it. So they charged us for two trucks $1,220. Plus 4 days ($70 each day) of storage. Then on top of it, Pepe's charged us a $35 Lein fee. Which is not supposed to be charged until 30 days after. This place is crooked! I do not know why the San Bernardino police department contracts with them. The only positive experience I had was with Lupe. She was nice and I know she can not change the rules, because she is only doing her job. So not only did we get screwed with getting our truck stolen, but we had to pay $1,535 for crooked fees to get our vehicle back. Now more money to fix it to the way it was before it was stolen. Plus to recover all the tools etc.

    • A H

      Date: 05/27/2023

      This place I'm the most unprofessional towing company in the industry they are professional thieves and need to be stopped they towed my car when I went two days later to retrieve some personal belongings and tools my boyfriend needed for work to get the car put the workers had just took what ever they see of value including my 900 hundred dollar double den out of my dash which is beyond Breaking the law they took well over 1500 hundred dollar of items from my car and then kept avoiding my calls pepes need to ?e penalized for there actions to me and many others

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