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Business Profile

Wholesale Bikes

Viribus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Bikes.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a VB1 Adult Tryckle Bike from VIRIBUS and it came defective with a main part that was installed wrong in manufacturing. This company is known for giving people the runaround and terrible customer support. They havent responded to my emails and on the phone the representative refused to talk to me about refund for the defective bike and said to wait on another email.

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 2 purcheses on 11/26/2024 off the ************************** site, a tricycle and 2 orders for bke peripherals, a seat and mirrors. I gave my correct address buying the orders on viribus.com.However viribus uses an app called shop to generate the final orders from the ************************** orders that the customer initially generates. Shop had apparently handled my purchases some years before and it had an old address, over 5 years old for my address field. (I moved from CA 5 years ago to my current address.) Viribus added my newer, correct address to my address list, but did not delete the old address. (see attached screenshot of my address list in shop),Unfortunately shop defaulted to the 1st address in the address list, which was the old CA address, and generated orders using the old address. Not the current address, which was ADDED to the address list by viribus, and so was the 2nd address in ***When I got the confirmation emails for the orders I noticed they had the old, now wrong, address. Though I had submitted the newer, correct address. I could not edit the shop generated orders, which said to contact customer support if there was a problem.I immediately contacted customer support by phone, and email, asking they correct the shipping address. Since 12/26/2024 I have been in a hopeless battle with customer service, who refused to correct the address error. As of today all orders I paid for have been delivered to the incorrect address. It's a rental house and I do not know resides there.I have asked many, many times that viribus refund to me these purchases which I paid for my credit card, since they were never delivered to me, and since they refused to correct the shipping address. They refuse, just arguing with me and repeatedly deleting my communications.Please have viribus refund my money I paid in good faith for items they refused to deliver.This is by far the nastiest customer service I have ever known.

  • Initial Complaint

    Date:10/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am very upset. I purchased a brand new bike and the part 5 for my bike wasn't included in the box. I reached out to the company and they wanted 100 dollars for a replacement part. Like are you kidding me? I purchased a bike already for nearly 300 for a complete bike, not a bike I can't put together because one of the parts is missing. I don't have 100 dollars to fork over when this is not my fault that there is a part missing in a brand new bike. This is the worst customer service I have ever experienced!

    Business Response

    Date: 10/15/2024

    Dear ****** ********,

    Thank you for reaching out regarding the complaint filed by ****** ******. We value all feedback and strive to resolve any issues effectively.

    We have made several attempts to contact the customer via phone and email to address their concerns. Each time, we requested either an order number or proof of purchase to verify the warranty coverage. Unfortunately, the customer has not provided this information, which is essential for us to assist further.

    We are committed to resolving this matter and would be happy to assist the customer as soon as we receive the necessary documentation.
    Thank you for your attention to this matter. Please let us know if you need any further information.

    Sincerely,
    ******* *****
    Customer Support
    ******************** Bikes

  • Initial Complaint

    Date:08/19/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just want a functional bike. The throttle And pedal assist went out, I contacted the service agent, I was told that this was a controller issue and they would send me out a new controller within a couple weeks and that the parts were already on order. A couple weeks later Im told that the part and the model of bike are out of stock and that my only course of action is to pay for a new box and ship the bike back to them for a refund (they would cover shipping) all I desire is a functioning bike. I want the part they said they would send me. I attempted to reach customer service this morning (Monday August 19th at around 10:45 am) during hours they stated they were open during and I recieved a voice message saying they were offline.

    Business Response

    Date: 09/03/2024

    Dear *****************************,
     
    We are writing in response to the concerns you raised in your recent email. We are sorry to hear that the customer has been experiencing issues with the bike and that the customer has had difficulty contacting our customer service team.
     
    Please know that we take customer complaints very seriously and we are actively working to resolve the issues the customer is facing as quickly as possible. Our customer service team has been notified of the situation and they are currently looking into the status of the replacement controller for the bike. We will ensure that the customer receives the part that was promised and that the bike is fully functional again.
     
    We apologize for any inconvenience this situation may have caused and we appreciate your patience as we work to resolve the issue. If you have any further questions or concerns, please do not hesitate to contact us by email.
     
    Thank you for bringing this to our attention.
     
    Sincerely,
     
    Viribus Support Team

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bike from Viribus. Parts of the bike came bent such as the large gear in the center of the bike. Viribus told me they could replace it but they needed a picture of the gear, which I provided to them. Viribus then told me they will not replace the gear because it was not verified by a bike shop. No where in their return policy does it state this I'm now preparing to send the entire bike back.

    Business Response

    Date: 07/01/2024

    Hello,

    It was determined the the issue could be solved with a replacement gear. Customer has been issued replacement parts for the complaint reported. Parts were issued on 6/21/2024.

    The ***** tracking number for part issued is 777000718170.

     

     

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/06/2024 I purchased a second Viribus Adult Tricycle 7 speed bike from the Viribus website order#**** i received the second bike on 03/12/2024 and attempted to have a professional put the bike together on 03/18/2024. both bike's they sent me should have never left the factory as the chain is wrapped around the frame of the bike leaving it completely unusable I have pictures I also had a professional repair/handyman come try to fix it he said it should have never left the factory I asked for a full refund and I'm well within the guidelines to do so but they're refusing me and only offing me $30 on the grounds that "they can't inspect it personally " (I have the emails) but that's unacceptable as I paid for a ************ and they sent me one with the chain wrapped around the frame leaving it unusable

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