Reviews

Review Details

• Review fromDon S

  Date: 08/27/2024

  1 star

  Don S

  Date: 08/27/2024

  Absolute trash. Parts warped and missing, and the customer support is garbage. Stay away

  Viribus

  Date: 02/06/2025

  Hi ****,We are sorry to know that you are unhappy about your purchase and noticed that our customer support team has reached out to you before. The missing part has been sent to you. Is everything okay now?If you need any further assistance, please feel free to email us at *************************************** ********** regards,Viribus **************** Team

• Review fromDouglas L

  Date: 05/31/2024

  1 star
  Viribus sells low quality and cheap bikes and trikes using inferior parts. They do not honor their return policy. I tried to initiate a return by opening a dialogue with their support email service. I have sent multiple follow up messages but I am currently being ignored. The support line seems to be facilitated by *******, so certainly they are being kept abreast of my incoming messages but they are not responding. It should be a simple matter to be able to return the product now that I'm aware of the poor quality. Very disappointing. DO NOT BUY PRODUCTS FROM THIS SELLER. Seek a higher quality manufacturer that cares about its product quality and customers.

• Review fromImad F

  Date: 05/26/2024

  1 star
  Disappointing Experience with Viribus Electric Bike Tricycle I purchased an electric bike tricycle for my daughter from Viribus Bikes online on May 15, 2024. The package arrived promptly on the 21st. Despite the excitement, the process of receiving and assembling the bike turned out to be quite challenging and ultimately disappointing.The package was heavy and bulky, which made it difficult to handle. The exterior was strapped and heavily stapled, requiring us to cut open the box. Upon opening, we realized the bike required full assembly. As a technically skilled person with extensive experience in both automotive work and bicycle maintenance, I didnt expect any issues. However, the instructions provided were poorly detailed and difficult to follow, leading to nearly six hours of assembly time.We ordered the 24" bike, but it appeared some parts were for the 26" model, making them incompatible. Upon contacting support the next day, they acknowledged the mistake and admitted it was a recurring issue. They promised to send the correct parts, which were mainly cosmetic fender covers, and suggested we could finish assembling the bike in the meantime.After an additional two hours, we completed the assembly but encountered several problems:The bike made a loud grinding noise due to the chain rubbing against the cover.It was difficult to control because it rode sideways.The brakes were ineffective.Re-examining the assembly revealed a poor design with no adjustments available for the chain and cover. At this point, my daughter was very disappointed, and I didnt feel safe letting her ride the bike.

• Review fromjim t

  Date: 04/05/2024

  1 star
  Buyer beware! Bought two bikes and one clearly had a manufactures defect. They do not stand behind their products even after on a few months. Plenty of other options out there for better Ebikes.

• Review fromQuinton R

  Date: 04/05/2024

  1 star
  I, ***************************** recommend buying any of ebike company Viribus ebicycle or accessories. Even when they offer you a warranty. In which they do not honor. Their products or faulty and will leave you hardship to recieve a refund. I suggest anyone who purchase through this Viribus ebike to reconsider purchasing from this piece of trash company... I tried reaching out to their support team and they response was this: Hi, Thank you for your reply. We will be happy to help you with a return. Before we proceed, may we know if you are open to selling this item on ********************************* or the local newspaper? You can simply list the item as-is at a discounted price. That way, you do not have to disassemble it, repackage it, place a label, and then drive to ***** to ship it back. We have customers who have tried this solution, and it sold out quickly. Many7 people would purchase it at a discount thinking they would fix it themselves if there is any problem. If the above suggestion is to your liking, we would like to increase our previous refund offer to 30%. However, if not, we will certainly assist you with a return. If you no longer have the original packaging, please prepare a new box, put all the removed accessories inside, and let us know the new dimensions and weight so we can make the right return label for you. Please let us know your thoughts. We will move forward accordingly upon receiving your response.