Reviews

Review Details

• Review fromJohn K.

  Date: 11/07/2022

  1 star

  John K.

  Date: 11/07/2022

  NEVER buy Thor Appliances!!!!!!
  I really wanted higher end appliances to finish off my kitchen, and specifically a Professional look. Thor appliances had the exact look I was after and I went for it. All seemed good for about 3 months but in August the range stopped working. Honestly, I didn’t panic as I knew I was under warranty, but that’s where the nightmare began. Thor customer service is/was horrible. They could not find anyone to come service the range and three weeks went by. My frustrations grew, and things got worse. Still no resolution on the range and the dishwasher stops working. Again they can’t find anyone to fix them. Obviously, I start getting really ticked off and ask for new appliances to replace the faulty ones. However, they say they won’t do that until an appliance technician informs them they can not be fixed. Duh, how can we do that if you can’t even find someone to come out here? Wait, it gets even worse! the ice maker on the refrigerator stops working properly. At this point, I’m just done with Thor and start copying in my lawyer on my emails and documenting everything. Finally at nearly 2 months in I get my first hint at resolution as they start delivering replacement parts and find a technician from over 70 miles away to come out. On the day of the appointment, he cancels!!! I do finally get word they will be refunding me in full. I won’t bore you with every detail on the return issues but I’ll leave it at this, it took another 2 weeks and I had to take them out of the house myself and place all 3 on pallets. Just this morning, after months, I finally received my refund. In sum, Thor appliances are poor quality and the service is even worse. You will NOT be “cooking like a God!”

  Thor Kitchen

  Date: 11/22/2022

  Hello,
  I am so sorry to hear about your frustration and the service that you have experienced. Thor does it's best to make all customers happy. A customer's service call can take a bit longer to locate a tech if the customer is located in a remote area where service is not available. We do our best to call every company in your vicinity to get us to assist us with service calls. Sometimes we do have those that are to remote, and Thor then has to take other actions.

• Review fromSara C

  Date: 10/28/2022

  1 star
  Horrible customer service and does not stand by their product. Our *expensive* wine cooler was 6 months out of warranty and the glass on the door SHATTERED for no reason. It is properly installed, stored & used. No one was near it nor did anything happen inside of the cooler to cause this issue. This is also after we had to replace the controller board when it was 3 months out of warranty. Customer service was as frustrating and incompetent as their product. They refuse to stand by their product and any replacement parts -- that you have to pay a lot of money for -- are only warrantied for 1 year instead of 2 years. Absolutely do not buy their product, they won't do anything to help you when-- not if -- it breaks. I have also tried to leave a review of this product on their website, but they will not post it. What is the point of customer reviews if you only post the good ones?
  We will NEVER be purchasing a Thor product again, and will be making additional efforts to warn others. I wish I would have looked here prior to purchasing.

• Review fromAmie C.

  Date: 10/03/2022

  1 star
  Bad experience with rangetop. It clicked so bad had to unplug and ignite with a lighter. A $1000 "professional" appliance I have to manually ignite. Technician spent 2 years dealing with getting parts and I have spent $400, and it is still not fixed. Just got off phone with customer service and they are of not help. The unit is only 5 years old, started having major issues at 3 years. Although never worked correctly, one burner clicked from day one, just never used it. Very disappointed!!

• Review fromJohn R

  Date: 09/28/2022

  1 star
  Extremely poor quality product. Below average customer service experience. Do not buy this stove, it isn’t worth your money.
  After only 22 months of use, our gas oven igniter failed requiring a $200 repair that wasn’t covered by the warranty. When I called customer service to file a warranty claim, it was denied since our oven was purchased by the builder 2 months before we closed on our house (it was not used until we moved in, but based on purchase date, we were it 1 day out of warranty when filing the claim).
  When I queried the customer service manager about the failure rate on that part, she explained the igniter is the “highest failure part” on the oven. You’d think they would redesign the part so it would last more than 22 months and/or adjust the warranty to account for a high fail rate part. It is disappointing to me that a cheap Chinese made product like this was put in our house. Never again will we accept a product from Thor.