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Business Profile

Motorcycle Customization

Imzz Elite Vehicle Concepts Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Customization.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ARP bolts and they only sent partial order less (4) 1/4x1 black ARP bolts. All were identified as in stock at time of order as I dont buy back ordered parts. I have called and email without resolve or contact and am completely disappointed by the lack of customer service for such a simple minor issue. I want the bolts I already paid for or my refund so I can be done with this business. Thanks!

  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $300 plus in arp bolts on August 10, 2021... Have tried numerous times to contact them by email to no avail.. It is now October 2022.. It has been over a year.. I have been patient enough and this is just ridiculous...

    Business Response

    Date: 10/27/2022

    Hello ******,

     

    Most of what you ordered was on backorder when you placed the order and it appears that it still is. You would have seen "Available on backorder" in bold blue letters directly above the Add To Cart button. Unfortunately, ARP has been slow to catch up on backordered bolt manufacturing since reopening after the shut downs. We have been getting small quantities of backordered bolt sizes to fullfill orders as we get them. If you'd prefer, we will gladly cancel and refund your entire order.

    Customer Answer

    Date: 10/30/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:08/04/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The order (#*****) was placed on July 8th 2021 for $376 US, 2 months past with no movement on the order. I wrote an email asking what was happening with the order and received no response. After a few more months I wrote another email and received no response again, and another , and another and so on. finally I wrote a ****** review calling them out for not completing orders, taking peoples money and not providing the product or any kind of communication with the customer as to why. **** ********************** wrote a response to the review saying that times are tough for everyone and its their suppliers fault but I just need to be patient. 13 months is not a reasonable time to wait for something that you have paid for with out any offer to return your money. judging by the long list of complaints with the BBB and ******* this happens often. I want my money back and I will take my business elsewhere.

    Business Response

    Date: 08/12/2022

    You ordered parts that were on backorder. Most of these are still on backorder with the manufacturer. You were offered a cancellation/refund on 8/4/22. Your order has now been cancelled and refunded.

     

    PS. We believe the BBB is an organization that extorts businesses to receive better ratings. We refuse to pay $500+ to the BBB to automatically receive a better rating. Although it's kind of gangster of them to pose as a legit organization, we won't be extorted.

    Customer Answer

    Date: 08/12/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

Imzz Elite Vehicle Concepts Inc is NOT a BBB Accredited Business.

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