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Business Profile

Car Stereos

Boss Audio Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Stereos.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Boss Car Radio in 2023 with a 5 year warranty. Since the purchase I have been having issues, sending emails, pictures, getting replacements and still having issues. I have had over 5 destruction replacements and still having issues. I even went as far as paying for an upgrade radio in December 2024 and still having issues. Since December I have been emailing and contacting the Boss support team and have not yet received a response from them regarding my issues. I am requesting a full refund as this radio is no good and giving me more problems and headache than I need. Considering that I have tried everything and even a upgrade and I am still having issues Boss should refund my money but is refusing to refund my money. Please assist.

  • Initial Complaint

    Date:03/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a boss audio system at Walmart on 9/23/23 that includes a warranty. During this warranty this audio system stopped working. I reached out to this company and got Christian Hill and they told me I could get a replacement as I provided my receipt. Then I was told I would have to remove the device, break the device, ship back and wait for a replacement. I cannot do this as I professionally had this installed and would need to have it professionally removed. Then to be without a middle console for days. I then offered to pay FULL price for a replacement to be shipped I let them know I wasn’t comfortable. Then I didn’t get a response. I asked for a complaint department to which I was ignored. I reached out today and was told he’s not going back in circles. This is unacceptable and unprofessional behavior.

  • Initial Complaint

    Date:06/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Boss BV****NV several years ago, and had it installed by Best Buy. During the past year or so, the touch screen simply stopped responding. Resetting it would fix it previously, but now even this did not work. I had to essentially fight my way into the Setup mode, which the remote control will not allow you to access as far as I can tell, to perform a touch screen calibration last week, which fixed the problem. However, when I started my car today, the touch screen was again unresponsive and this time the system would not permit me to access the setup screen. The touch screen became responsive later, for no apparent reason (except I had restarted my car).

    When I called Boss technical support, I was told there was probably some kind of internal problem. I know the item is out of warranty, but I do need to either get it fixed or else replace it. If I do have to replace it, the replacement will not be sold to me by Boss which will be permanently disqualified from selling me anything due to poor reliability and workmanship as evidenced by this product. What I need to know are my repair options, e.g. can the touch screen be replaced?

  • Initial Complaint

    Date:05/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order # 565479 on February 12th 2023 ($60.83). I was unable to use the product and contacted customer service for a return.

    I was asked to send the receipt which i did and the refund was authorized. They sent a shipping label & I took the item to the UPS store. A few days later I received an email that my package has been shipped, I then called Boss Audio back to see what was being shipped to me and was told that they made a mistake and replaced the item instead of refunding.

    I was told I had to wait until the replacement was received-which I did- and mail it back. This took a week.

    After another week or two passed and I received no refund so on 4/12/2023 I called and spoke with CSA G****** ******* who advised that the refund had not been approved and he didnt know why. After putting me on hold a few minutes he came back on and advised that the refund has been approved and I would have my money in 3-5 business days.

    On 4/24/2023 I still have no refund so I called again and was told that their shipping department had not confirmed receipt of the second returned package. They have had this package for over a month.

    On 4/27/2023 I called and inquired about the refund and was told it would be issued in 5 business days. I then asked to speak with a supervisor and was told the supervisor "F****" was unavailable but would call me back. This never happened.

    On 5/5/2023 I had still not received the promised refund. I called and was told that the refund had been issued. I assured them that I have been monitoring my bank account daily and have not. They told me to give it a couple more days and I again asked to speak with the supervisor. I was again told the supervisor "F****" was unavailable but would call me back. This again did not happen.

Boss Audio Systems is NOT a BBB Accredited Business.

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