Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We submitted an application through this company for a house for rent. They did not do any due diligence and waited 3 days to respond to us after we paid them. Then denied us for no reason. They did not contact references like they said they would, they did not try to run our credit or obtain a background report. Matter of fact, the broker told me himself that he did not believe that I was making the money I was making after sending him proof of income through bank statements.They ripped us off and took our money.

  Business Response

  Date: 01/31/2025

  Dear BBB,

  Thank you for your help is handling this matter.

  The only thing weve done here is to deny the applicants because they did not meet the income verification.

  All our tenant have to provide proof of income with bank statements showing at least 2.5x the rent in monies coming to their account monthly. They did not provide this. Instead they send us a letter saying that one of the applicant was going to start a job in the near future that was going to pay them a lot of $$ but prospective tenants should show with their bank account that they already have adequate money coming to their account every month.

  Please note that the client was verbally abusive to me on the phone including using the * word and calling me a idiot.

  In spite of all this, we have decided to return their application fees although we absolutely are entitled to the these fees as the application fees are not refundable.

  In addition please note that after the difficult interaction with the prospective tenants, they went on ****** and left us 4 bad reviews.

  We will return the app fees. Would you be able to ask them to remove the bad ****** reviews?

  Thank you for your help with this.

   

  Kind Regards,

  Nicu Cocione

  Broker, All County Desert Property Management

  *****************

  
  

  Customer Answer

  Date: 02/07/2025

  We had submitted our application on a Monday after notifying them countless times that their portal was not reflecting the correct address. We did, in fact, meet the requirements of income and provided documentation for that. Not that it matters much anymore, but we want to note that.

   

  They did not reach out our references nor our past tenants. They did not process our application because it was clear they were satisfied with the application fees. Their ****** reviews reflect this view as well.

   

  The broker running this business challenged me on the phone about my knowledge of business and proceeded to demean and devalue me as a person. The only reason we are getting our application fees back is because of the review we posted on their ****** page. No, we will not be removing them as they reflect the incompetence of their business as a whole.

  Business Response

  Date: 02/07/2025

  As a matter of process, we do not call landlord references if they are family because what family member would give unfavorable feedback regarding their parents or children? Please note that we reimbursed the app fee and even the bank fees which we don't usually do. In our decade of serving our community and helping people find housing it's never happened for a prospective tenant to leave us 4 bad ****** reviews even though there were only two applicants. For this reason, we still hold faith that at least some of the 4 bad reviews will be removed but if not, we'll move on and let Karma balance the field as it always does. 

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This property management company rented out a unit to me knowing there was a leak coming in through the carpet and walls. Upon further inspection, mold was found. They refused to to test for mold, grossly showing disconcern for me and my family's health. They took over a month to finalize all repairs. I don't believe proper mold remidiation was completed and I am afraid there is still mold at the property. Since that initial issue, I have had other maintenance prooblems where the property manager and owner have shown little urgency to resolve. I have tried to contact via email and phone to discuss vacating the property but have yet to hear back.

  Business Response

  Date: 10/30/2024

  As a management company, we are making every effort to take action on every single repair issue that is brought to our attention. In the case of the repairs related to the mold, it looks like they were finalized. In investigating the timeline for this repair, it looks like the delay was caused because a home warranty company was involved and we did not have direct control on who performed the remediation. If the tenant has reasons believe mold is still present, they should open a new repair ticket with evidence of the mold and we will certainly process this and any new repair requests. Regarding any other repair issues, our ********************** is in constant contact with the vendors, owners and tenants seeking to resolve any repair issues that are submitted. Please know that we have two full time staff working 40 hours per week and all they do is handle repair issues. If there are any questions, tenant should know to email our repair team using the email: *********************************************************** or call our Repair Staff who are available Monday to Friday from 9-5 at the phone number ************ at extensions 107 and 109. Thank you. 

  Customer Answer

  Date: 11/04/2024

  Unfortunately I do not accept this response. The information provided by the property manager is incorrect. Although their records may indicate that the mold issues were "finalized," I can prove that in fact no proper mold remediation was ever completed. I was lied to and was led to believe that the mold had been remediated, thinking that the home was safe to continue to live in, and this was not the case at all and my son and I have been living there for the last 6 months. For the health and well being of my son I was left no choice but to leave. I decided to vacate the property after confiriming what I had always suspected about the mold, and I am wrongfully, given the circumstances, now being assessed a fee of 2 months rent for breaking the lease. I find this unacceptable considering that they thought it was okay to put a place like this on the market, let alone rent it out to me under those conditions. Although a home warranty company was involved in the early stages of the repair ticket being opened, their records should indicate that the owner ultimately decided to go through a vendor of their choice, probably to avoid the cost of an ACTUAL mold remediation. Besides this major issue with the mold, any other repair or maintenance issues brought up have also been treated with the same level of neglect and unimportance, so it does not make a difference if they have 2 full time employees, or 10, they simply do not care for the safety and well being of their tenants. All I am asking is to discuss this situation with someone and come to a mutual agreement, but even after multiple emails and voicemails left for the owner ****, she has made no attempt to reach out to me.