Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since February 8, 2025, my solar panels had stopped producing or generating any power back to the grid and I have been spending extra money for electricity from SCE. I have to consistently follow-up with Renova Energy to get status on fixing my solar panels and they are not provided timely calls or emails on the status for repair work. Every single day that goes by I have paying money to SCE because Renova is not working to fix my solar panel issues and only give me excuses on being sorry they are not calling or emailing me status. Due to my solar panels not generating any energy for the last 4 months, I am paying an extra $600-$700 this year for electricity. No follow up and terrible customer service. I have also requested that the owner or senior management call me back about my lack of service and response and nobody at Renova Energy has contacted me to escalate the last of service and support from the company.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renova agreed to refund me my electric bill due to delay in installation with my solar panels. Agreement was signed 7/2/23 with payment being issued within 15 days of signed contract. I have called, texted ******* De la *****, called left a message with CEO with no response.

  Business Response

  Date: 08/01/2024

  I have reached out to the customer and Left a voicemail and also sent her an email asking for a copy of the bill that was agreed upon to refund and a copy of the signed agreement from 7/2 

   

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a solar system from Renova on 9/21/2021. In Nov. 2023 I started receiving monthly solar system monitoring reports reflecting no power was being generated. I immediately reported the problem to ******** as instructed (since my solar system is still covered under the manufacturer's warranty) when I became aware of the problem on 12/6/2023. It is now 6 months later, and the system monitoring equipment failure has still not been resolved. I have contacted SunPower directly, as well as RenovaPLUS by telephone and email more than 6 times. When I do hear back from someone at RenovaPLUS, the response is another excuse re: why nothing is happening, usually prefaced with "it's out of our control." Bottom line, last month SunPower advised me that they have shipped the replacement part(s) to Renova and authorized the work to be done. Renova has yet to schedule an appointment for the repair visit; the last excuse being scheduling software issues. This has gone beyond frustrating to absurd.

  Business Response

  Date: 06/05/2024

  I have received this Homeowner's complaint. This matter has been resolved at the Complainants home today; his desired settlement has been achieved due to Renova Energy Corp.s efforts (through its cleaning and maintenance department, RenovaPlus) to resolve this SunPower issue for ****************. SunPower has confirmed that the repairs are complete and the system is working. I forwarded that email confirmation from SunPower to you via email today at 10:49 a.m.
  As **************** points out, this was a SunPower issue. Renova Energy Corp. is an Installation Partner with SunPower and RenovaPlus, our cleaning and maintenance division, does warranty work for SunPower when hired to do so. ****************** complaint(s) against Renova is/are misdirected. Renova does not store all of SunPower's parts for such warranty and repair work; SunPower provides parts at different intervals, without attention to Renovas in-house inventory and/or work backlog. It often takes time for SunPower to submit a work order to RenovaPlus for repairs and maintenance and to provide appropriate parts. When Renova informs a customer that his/her/their warranty or repair issue must be performed through a SunPower work order and that the issue is one for SunPower to address and not Renova (without the proper work order and parts), this is not an excuse, it is a fact. 
  An appointment to perform the requested repair work on behalf of ******** was scheduled for early this morning and the requested work was performed; ******** has confirmed that the repairs are complete and ****************** system is working. 

  
  Thank you for your time and attention, 
  
  ******************************, Esq.
  

  
  

  Customer Answer

  Date: 06/06/2024

   Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ******** and the matter has been resolved.  I do not, however, appreciate the tone of ************************** response.  Renova repeatedly dropped the ball in making progress toward resolving the issue.  As stated, this solar system malfunction extended beyond a period of 6 months which was totally unreasonable.  The ongoing delays in making progress toward resolution cannot be attributed solely to ********.  Renova failed to respond to my queries on multiple occasions and failed to schedule the necessary repairs for weeks after the necessary parts were received. Renova finally resolved the matter only after a BBB complaint was issued. 

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2023, after seeing a red light on my solar inverter, I called for Renova for repair. I asked if I was still making power and feeding back to ******* I was told yes, that I was. ****** took two months to make the repair in August. The repair men in August told me that no, I was not making power. I received my annual settlement bill from ****** that was over $3700.00. I called my renova sales rep for help. I called ****** to see how long I had been off line, they said since feb 2023. My sales rep referred me to a manager in the office "*******" for further help. He was not in, I was given *************************** to work with on 8/30/23. She ordered a production analysis that came back showing I had been off line from 01/23 until the repair in early Aug. I have emailed ******* for a followup at least 3 times with no reply. I then reached back out to the manager ******* on 10/10 leaving him a detailed voicemail, no reply. I called back on 10/20, he was on the phone but would call me back by 4p, nothing...I have 2 issues here, well 3 now with the company's complete lack of customer service and respect. How can emails and calls go unanswered for months by 2 different managers. Issue 1: Why was I not notified that my system was off line. I know Renova does this because in Nov 2019 they knocked on my door because they kept calling and no one was answering. That was my husband's number they were calling, he had passed away in April 2019. Point being, I was offline and they came to the house to find out why. Second issue: Why did it take from June until Aug for a repair, 2 of the hottest months here in the valley. Resolution: I need help recovering the $3700.00 I paid to ****** * whether it be from Renova or Sunpower. If they were monitoring my system as they have in the past, I would have been producing power and I would not have had a bill this high. This has caused much anxiety for me over the past few months and their ignoring calls and emails has made it worse.

  Business Response

  Date: 10/24/2023

  The homeowner reported a solar system production error on June 5, 2023 on her SunPower inverter (which converts the power gathered through her PV panels into usable energy for her home.) The Inverter Monitoring application report contradicted what the homeowner had reported to Renova Plus. Therefore, we asked her to submit a photo of the error light on the inverter. The photo showed that inverter was not generating power, so this was sent to SunPower, the warrantor of the solar system equipment installed on the homeowner's roof.  On 07/03/2023, SunPower approved Renova Plus to perform warranty repair work, and scheduled with the next available qualified team on August 4, 2023. The Renova Plus technician discovered that an AFCI error (a very specific error that means Arc Fault Circuit Interrupter or Arc Fault Protection) was affecting the solar system's output. The SunPower case # is ********. This issue was repaired. After the repair, SunPower confirmed that the homeowner's solar system was operating at 91% efficiency. A good rating is between 85-100%. As of 08/04/23 the system was repaired. Renova does not provide production warranties on the solar systems that they install. SunPower does not provide production warranties on cash systems. Customers are responsible for monitoring their solar system's production through the MySunPower monitoring application and this is explained upon installation of the solar system. Monitoring is not done by SunPower or Renova. There is no dispatch contract between the homeowner and Renova for issues with the solar system. This homeowner's system was down for several months prior to her reporting it.  

  On 8/31/23, the homeowner notified Renova Plus of her $3,700.00 SCE utility bill. This bill covered service from 08/2022 through 08/2023. It has been confirmed through SunPower's monitoring platform that the system was down from 02/2023-08/2023 when repair was completed. There are a number of factors that can affect this such as weather and cleanliness of the solar PV panels. 

  Renova is not in any way responsible for this homeowner's SCE bill or the production of her solar system. Any compensation related to her case is at SunPower's discretion; she needs to contact them directly. My recommendation is that the homeowner contact ******** for a resolution, in her to attempt to reconcile lost production. Renova designed and installed a functioning system in 2016 that met its Year One production goals. The homeowner is responsible for monitoring her solar system and requesting repairs to it; she is free to utilize anyone for the repairs, including SunPower.

  Thank you for your time and attention. 

• Initial Complaint

  Date:06/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lied to me about the contract. Got tricked on the amount due to my native language.
  System not working at this time after 2 months of installation.
  Do not respond and do not give proper answers of why I continue to have high bills of electricity.
  Did not provide perks coming with sign up and many more issues.

  Business Response

  Date: 06/21/2023

  Hello ******:

  I had Renova Plus, our maintenance department, contact Ms. ****** yesterday after running diagnostics on her solar system and identifying the issue. We immediately sent out a crew to fix the problem.

  I have also had Human Resources discuss this case with the sales consultant who sold Ms. ****** her system and they have addressed the issues pointed out by Ms. ******.

  As far as I know, this case has been resolved.

  Will you please provide a status and let me know if Ms. ****** has withdrawn her complaint. Please also let me know if you need anything further from me. Thank you very much for your time and attention. 

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar power went off line in September 2022. Technicians assessed the problem and determined that the breaker was faulty and it was replaced. Solar still didn’t function properly and went off line shortly there after. Technicians replaced the breaker above the solar breaker. Worked for a week longer then went off line again. We have no power in our casita and have been running with power off the grid since Thanksgiving, when we had a service call because the breaker was smoking and buzzing. Technician told us to keep the breaker off. A team assessed the box and it was determined that the entire breaker box needed to be upgraded. When we were sold the system in late 2021, Renova stated that the box did not need an upgrade. Multiple conversations with Renova have resulted in delays and our being ignored. ****** (no last name known) is supposed to be our contact person but he is always in a meeting and will not return phone calls. Please help us get this resolved. We are asking for compensation for power we had buy from the grid during the time we were off line as well as reimbursement for payments to the finance company made while we had no solar power generation.

  Business Response

  Date: 03/30/2023

  March 30, 2023 ***** ** ***** ************ ******** *************************** 
  By Email 
  Better Business Bureau Attn: ****** ******** 
  Re: Consumer Complaint, ID No. ******** 
  I am writing on behalf of Renova Energy Corporation (“Renova”) in response to the above customer complaint. The customer complains that they have experienced problems with their electrical system following installation of their solar system, and thus that they have had to rely on power from the grid, rather than from their solar system, since November. But as Renova can demonstrate, the electrical problems with the customer’s breakers pre-date their solar installation, and had nothing to do with Renova’s work. 
  Before Renova installs a solar system at a customer’s residence, Renova’s site survey technicians take extensive photographs of the entire roof and electrical system, as part of the pre-installation design and engineering that must be conducted. The site survey photographs of this customer’s electrical system – which again, were taken before Renova performed any work at the customer’s residence – show arcing on the customer’s electrical panel. That arcing progressively has gotten worse over time, and is causing the problems the customer is now experiencing. Although Renova’s installation work did not cause those electrical problems, as the customer acknowledges, Renova has sent technicians to try to fix the customer’s problem, and Renova ultimately concluded the customer needed a new electrical panel. Renova is providing that panel free of cost to the customer, even though the problem existed before Renova performed any work on the customer’s system. 
  The customer is fully aware that the electrical problems at their home pre-date Renova’s work. Renova showed the customer the site survey photographs that reveal the signs of arcing on the customer’s electrical panel before Renova installed the solar system. Thus, the customer knows, or should know, Renova did not cause the problems, and that their complaint is without merit. 
  

  
  

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about July 22, 2022, Renova was at my home to clean my solar panels under a contract. That contract clearly mentions as inspection with report will be made of my panels and system. The young man came to my house, never identified himself to me. I showed him that i have an attached ladder to the roof on the back west wall of my home. He ignored my information and proceeded to place a ladder against the metal edging at the front of my home to access the roof. After a few minutes I noticed that he was using a pressure washer and the overspray was accumulating on my pool cover. I tried to get his attention but it took some effort as he was washing my panels while having Apple AirPods in both of his ears. I told him to stand differently and aim the sprayer so as not to deluge my pool cover with dirty water and asked him to let me know when he was finished. An hour after he started I did not see him on my property any more but was alerted to his tuck leaving my driveway by my alert system. He never check in with me as I wanted to walk the panels with him to ensure that they where satisfactorily cleaned. That same afternoon I was presented with a bill for services rendered. I immediately responded to that emailed billing and inquired as to that inspection report. Since then I have sent 5 emails requesting this report and to this day no reply to my emails and no report has been provided. On Monday I received a call from a ******* to schedule another cleaning and was promised a call back about my concerns with the report. No call back. I went to my roof to find one panel loose on it's bracket and another one panel that has evidence of impact and it totally cracked and damaged beyond repair. Renova needs to replace that panel.

  Business Response

  Date: 02/17/2023

  
  February 17, 2023 ***** ** ***** ************ ******** *************************** 
  By Email 
  Better Business Bureau Attn: ****** ******** 
  Re: Consumer Complaint, ID No. ******** 
  I am writing on behalf of Renova Energy Corporation (“Renova”) in response to the consumer’s complaint dated January 20, 2023. First, the customer complains that he did not receive a written report regarding an inspection of his solar panels. But while Renova does offer a cleaning service that includes a written report, this customer did not opt to purchase that service. Instead, this customer purchased the Bright Advantage solar panel cleaning service. That service only includes a cleaning of the panels and visual evaluation of the panels and roof, without the provision of a written report. 
  Second, the customer complains Renova damaged his panels during the cleaning. The customer claims that after the service was completed, he found a panel loose on its bracket, and another panel was damaged. However, as Renova can demonstrate, the customer’s panel was damaged before Renova conducted its work. Before Renova performs cleaning services, it photographs the customer’s system, and those photographs show the customer’s panel already was damaged before Renova conducted any work. In any event, Renova’s pressure washers would not be able to damage a solar panel in that manner. As for the loose bracket, a pressure washer also would not cause such damage. Further, the customer’s proper remedy for a loose bracket is to make a warranty claim with SunPower, the company from whom it purchased the panels. 
  Third, the customer complains Renova’s technician used a pressure washer to clean his panels, and that the overspray caused dirty water from the panels to accumulate on his pool cover. But all of Renova’s advertising shows Renova uses a pressure washer as part of its cleaning service, and Renova uses filtered water to ensure the customer’s panels receive the best cleaning service possible. Because of the orientation of the customer’s pool, and its close proximity to the edge of the roof, it would be extremely difficult if not impossible to clean the customer’s panels without some overspray from the pressure washers hitting the customer’s pool cover. Renova does 

  Please see attachment