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Business Profile

Appliance Repair

Multi Appliance Home and Commercial Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this company to repair the ice maker on my refrigerator. They charges me $99.95 to visit and analyze the issue. They than charges me $800 on 1/31/24 to order parts. They returned on 2/8/24 to perform repair and charged me the balance of $679.71. The repair did not work! They came back two more times and were not able to produce ice. They called and said they were not able to fix the ice maker. I requested a full refund so the I could engage another repair facility. To date I have received no refund or return call regarding a refund. I am out $1479.71 and no working ice maker. These are irresponsible business people and should not be allowed to do business in **********. Please advise how I might get my money back. Most sincerely, ***************************** The repair address is *********************************************************

  • Initial Complaint

    Date:03/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 22, 2022 Multi Appliance repaired my ** dryer. (I was out of town at the time of the repair and so it was paid by my friend *********************, whose name appears on the invoice.)To my dismay, my dryer again started making noises so I took it apart to try and determine the cause. What I discovered was that only two of the four rollers had been replaced even though the invoice reports that four rollers were replaced.I contacted the company to show them a picture of the rollers and to request a refund. The company responded that they sometimes use different parts in a repair. This would explain the difference in the parts but not the difference in wear and tear and the amount of grime on two of the rollers. I asked the company to examine the actual parts but never heard back from them. As a side note, Multi Appliance charged $250 for parts. When I ordered a new set of rollers, I discovered that these parts are available from the supply house for $48. Because the repair was not completed as reported, the entire repair had to be repeated. As a result, I believe Multi Appliance should refund the cost of their incomplete repair.

Multi Appliance Home and Commercial Services is NOT a BBB Accredited Business.

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