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Business Profile

Motels

Quality Inn Palm Springs Downtown

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to bring to your attention a serious matter involving a hotel that has breached its contract with me as a paying customer.

    On June 16, 2022 I successfully booked one hotel room with two queen beds at Quality Inn Palm Springs Downtown (*** * ****** ****** *** **** ******** ** *****). On Dec 30, 2022 I received an email from the manager stating my reservation was cancelled. There was no valid reason attached. To make matters worse, I have discovered that the rate for the same room for the same four-night period has increased significantly, from $1,026.95 to $19,579.50.

    I made a fully paid reservation for a hotel room, with a clear cancellation policy of no cancellations, changes, or refunds upon successful booking of my room, which I agreed to. The Hotel also had a guarantee since my reservation was pre-paid and had a non-cancellable rate plan. “Once your reservation is confirmed, cancellations or changes are not allowed (including changes to the guest's information). No refunds or credits for early departure, cancellation or no-show. It requires full pre-payment for the entire stay and is fully non-refundable.” Despite this, my reservation was cancelled without any prior notice or explanation, and without offering any form of compensation or alternative arrangement.

    This behavior is unacceptable and constitutes a breach of contract by the hotel. As a consumer, I expect and deserve to have my reservations honored and respected in accordance with the hotel's established policies.

    I would appreciate your immediate attention to this matter and any steps you can take to rectify the situation and to prevent similar incidents in the future.

    Thank you for your time and attention to this matter.

Quality Inn Palm Springs Downtown is NOT a BBB Accredited Business.

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