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Business Profile

Gas Station

Shell Gas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was going to use a $50 **** gift card to purchase gasoline but canceled the transaction at the pump. I contacted the gift card holder but cannot get anything resolved. The $50 amount has not been refunded to my card.

  • Initial Complaint

    Date:09/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to get $30 cash back So I purchased a 25cent lollipop and $30 cash backBut was told by merchant that transaction didnt go throughI showed him according to my bank statement $30 was debited from my accountSo he he said it should go back on your card in 5 minutes..And that the gas station across the street was having the same problemI also ask to speak to manager but was told manager was out of town I also called the gas station across the street to see if they were having the same problem as merchant stated and I was told that was not trueBut my money in fact was debited from my account it shows on my bank statement I was frustrated because I felt the matter was being taken lightlyAnd that the money I was gonna feed my kids with so I called the policei was told I would have to call my bank so I did soBut that will take up 60 daysSo now Im out off 30 dollars until dispute is doneAnd no the money never went back to my account

    Business Response

    Date: 09/23/2023

    Customer was mistaken. The funds were returned to the customers prepaid debit card. The prepaid company has their own procedure for refunding that is out of the merchants control. This was a misunderstanding that has been rectified. 

Shell Gas is NOT a BBB Accredited Business.

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