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Business Profile

Compression Clothing

Dr. Sock Soothers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Dr. Sock Soothers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dr. Sock Soothers has 2 locations, listed below.

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    • Dr. Sock Soothers

      3657 Louis Rd Palo Alto, CA 94303-4408

    • Dr. Sock Soothers

      10450 N Airport Rd Hayden, ID 83835-9742

    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase didnt fit right send back and still no refund

    • Initial Complaint

      Date:08/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw an ad for sleep sox that encouraged circulation. I only wanted one pair, but their offer was buy two, get one free. Not only were the Sox several sizes too small, I wrote a letter of complaint and received this: Total purchase amount $5.30 USD Amount refunded $5.30 USD Actually, the charge was more than $50. This is clearly a racket and they should be put out of business.

    • Initial Complaint

      Date:08/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Opened the packages day they arrived and socks immediately started to ravel. Very cheap and poorly made. Unusable.

    • Initial Complaint

      Date:07/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i sent the sox's back for refund. never received any response from seller. they have the sox and my money.

    • Initial Complaint

      Date:02/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction 1/12/ 2014 Got buy two, get one free deal.Unbeknownst to me,,,,,This also signed me up for" revere" service which I was unaware of. Since my initial payment of $46.70 ,I had also been charged an additional $3.21,$20.33 ( revere service)and had an additional pending revere charge of $20.33. They did refund the $3.21,one of the $20.33 charges, but one $20.33 charge for "revere" service for Feb is still pending. They also refunded $25.96 0f the initial $46.70 charge. As I see it they still owe me $20.74.There are multiple BBB complaints that the Dr ***** also doing business as sock soothers.com is a complete and total scam,. I would appreciate anything you might do to get me my full refund. Thank you in advance for your assistance in this matter.******************************** ************

    • Initial Complaint

      Date:02/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 10, 2024 I offered sock soothers as advertised. They said "one size fits all," but that is not true. One size probably fits a 10 year old. I should have read all the reviews/complaints first and not ordered. I emailed them over 2 weeks ago, with no response. Now I called and not only will they not refund the shipping cost, but I have to pay the shipping cost to return. So I'm losing abouit $10 to a dishonest, scamming company. Learned my ******* Don't believe the hype.

    • Initial Complaint

      Date:01/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order number CO43B2619B Order date 12/10/2022 ship date 12/12/2022 My husband was in the hospital with a very serious condition and I just found my copy of the invoice These sock were extremely small and I was unable to put them on. I bought 2 and got 1 free with $5.00 off for a total of $34.95 + shipping of $3.95 Grand Total $41.43 Based on the other complains this was a scam that many fell for.

    • Initial Complaint

      Date:05/26/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order for Sock Soothers March 9, 2023. Received them. They were too small. Returned them for refund as instructed to do. Never received a refund. Order number8042661458. Amount I paid is $42.30.

      Customer Answer

      Date: 06/16/2023

      I have been informed that my purchase has been refunded. Thanks for your help. 

    • Initial Complaint

      Date:05/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      05/14/2023 -- order# F7E877C4B2 -- I BUY 2 GET 1 FREE , THE ***** ARE TO SMALL,WILL NOT FIX MY FEETS, GRAND TOTAL CHARGED WAS $45.61

    • Initial Complaint

      Date:05/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This transaction has all the signs of a scam including the handling by the customer service team.The socks dont even go half way on my size 10 foot and I was offered about half of the money I paid for returning the product. The socks are just cheaply made product that I was still happy to keep if at least I could get them on my feet.In the aftermath, I reviewed customer complaints, and it is clear to me that the company does not have any viable product or business plan. They only rely on statistical manipulation schemes to take advantage of trusting customers and keeping all or part of the customer money after the sale.. They do so consistently and make plenty of money though providing ZERO value to their unsuspecting customers and sometimes, a partial refund. Fraudulently All The Way!,,

    Dr. Sock Soothers is NOT a BBB Accredited Business.

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