Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** had to start using ARIBA due to KM went to a third party, we had since stopped our account with ****************** and *********** due to charging us for purchase orders we never used, overbilling charges and not being able to fight these charges with ARIBA so we stopped doing work for **********. We then wrote them a check telling them to close our account . ****************** never closed our account. Now they say we had an existing account so since 2017 they kept it open and changed our terms with out our permission. And, also not getting paid for 365 days as with ARIBA again not paying us since last year but had sent several invoices for payment. First of all they send charges on what they thing they should charge I had requested back up for these invoices they were asking for monies, but I wanted to Audit and see what we were paying for, that took several weeks for a response, as they will not credit anything even double entered invoices, or purchase orders that were not used, as we have to pay for a purchase order and the invoice to KM this has taken several time consuming weeks and all they do is threaten us with suspension of account we sent payments but they will not adjust anything, this has stressed our relationship with KM as we are the cheapest in the industry and we do not get paid on time ARIBA wants a discount but yet we are in a locked in contract with KM so the accounting I do not agree on several purchase orders can affect all quarters and the ARIBA billing is a mess such a mess they make it hard for us to audit since they charge the same purchase order for all quarters . They guesstimate your invoice and make you pay they will not adjust or credit, if you do not pay they will suspend. We have been in business for 37 years we do not need this stress, and as before ARIBA has never did their due diligence and acknowledge double entered invoices they are charging fees on.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested this network business remove me from their E-mail list numerous times even sending an E-mail to a CEO ********* ***** serves as the CEO / President of ***. I have done everything they have suggested via E-mail and it still does not resolve me still being on their E-mail list please help me! They have no concern for my numerous requests requests! Terrible network company that effects all small businesses and has no concern for anyone but themselves!

• Initial Complaint

  Date:08/09/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving emails from this company demanding over a $1,000,000 payment for fees. I have never signed up for anything with them.

• Initial Complaint

  Date:05/16/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of my customers uses SAP and sends RFQs and POs with it. I think it is The Venetian.When I accessed the documents, I unknowingly agreed to pay a monthly usage fee, It was not explicitly clear I was signing up for a paid service. Now they are trying to bill me.

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My organization was required to enroll in the Ariba's portal to process invoices to certain customers. Upon enrollment I was advised that the service would not incur any charges. Several months have passed and now Ariba is issuing an invoice for invoice processing claiming the account type we are enrolled it requires fees. At not point in the enrollment process was it indicated that would be charges for the use of service and Ariba hides these costs in lengthy terms and conditions that are required to be accepted to even enroll in their service. Due to the deceptive billing practices, I have requested a courtesy adjustment since it was never disclosed there would be a cost associated with this service. Ariba's intention is to trick entities into using their service and then bill them several hindered dollars months later and claim it was due to enrollment.

• Initial Complaint

  Date:04/30/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a consultant to ******** ************* my company, *********************************** was forced to use SAP Ariba for invoice submission and payment processing in 2015. I have paid for a "Bronze" level subscription since then. They have my card on file and charge it automatically when fees are due, which they have not even needed to charge since 2020. I am a single person company and usually have about 2 Purchase Orders a year, with ***** invoices against $75,000 in Purchase orders per year. Per SAPAriba's own website, my company continues to be Bronze level. They have fraudulently assumed that I will have 28 invoices and processing of $300,000 this year so that they could charge me $750. They make it extremely hard to challenge the fee, but I have, multiple times, multiple ways and if I get a response, it's that they will downgrade my account after I pay for the fraudulent subscription. This is purely extortion with the threat of not being paid for work performed and correctly invoiced. I simply want to pay the appropriate Bronze level invoice. I see this same complaint repeatedly on your website and am asking for help to restore my account to the appropriate level and fee. I don't know where else to turn for help.

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company began working with SAP Ariba several years ago at the request of a customer. Our customer was under the false impression that SAP Ariba is a free platform for their vendors to use when invoicing them. And it was free to us...until recently. Out of the blue, we started receiving notices that we owe SAP Ariba money. We tried to contact them. None of their phone numbers are valid. Just try getting through to a human being: not possible. When we finally got a response to our inquiring emails, they were rude and threatening. ***y told us that based on the number of documents and amount of money involved in our transactions with our customer, we had been changed from a "Standard Account" and reclassified as an "Enterprise Account" which started to accrue fees. We have never agreed to their terms, approved of their reclassification, or had any knowledge of any such thing prior to this. And now we are continually bombarded with bills and threats of turning off our access to our customer. This is extortion, plain and simple. EXTORTION!Here is what their website says:"Ariba Network, standard account: the free supplier account *** standard account is our free account for suppliers it is always free, no matter how many documents you transact or what your transaction volume is."Seems pretty straightforward to me. So how are we now getting bills for this "always free" service? We NEVER agreed to enter into a contract with SAP Ariba to become an "Enterprise Account." ***y are trying to extort us for a lot of money, and they are threatening to destroy our ability to do business with our customer. I do not see how this is legal. Based on the similar complaints made by other companies, we are not alone in this nightmare. Please inform the public of this scam, and appropriately reprimand SAP Ariba for making false claims and extorting businesses like mine. Thank you.

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are several issues that we've encountered recently. The system used to allow us to speak with the call centres. This is no longer available and its almost impossible to resolve any queries that we have. We have numerous different accounts with Ariba, which results in numerous different bills being sent to us, some do occasionally get missed but are paid as soon as we're notified. Even though we have been paying for the service, we are still getting notifications that bills are outstanding, when they're actually not. This is resulting in accounts being put into suspension. The easiest way for us to get this resolved is over the telephone and not through generic emails that we never get a response to. However you are very happy to keep sending us rude emails demanding payments that have already been made but never reply when we send proof of payment. Its very frustrating! The service is terrible and that's an understatement. I've actually never used a system the operates as badly as this portal does. On top of all the above, you cant even download the bills most of the time, its constantly loading. So the system doesn't even operate to its full potential. Not sure why we even pay for it anyway because its completely useless. Can someone please contact us so that we can get this resolved. We are not happy customers.

• Initial Complaint

  Date:01/25/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basically just like all the Ariba complaints... Our customer tells us to sign up for a "free" or "standard" Ariba account. Things are fine for a bit, and free. Then somebody in Ariba land or on our customer's side (not any authorized agent of our company) changes the account to a premium or fee based account without agreement or notification to us. Then, in the background fees start accruing (unknown to you) and after a year or two, they hit you with a large bill (in our case of $20,000+) and unless you pay said bill by X date, your account will be placed on hold and you are unable to transact business with your customer. Their excuse is that you agreed to the account change when you signed an updated TOU document (which is not the case as the timing of when we starting seeing and fighting the fees vs. when we signed the updated TOU do not match). Ironically, if we pay the ******, our account can get converted back to a free account. Doesn't that in itself admit that the fees are unwarranted and erroneous? I feel really bad for small businesses that have had to deal with these unethical tactics. In our case, the missed sales will be material to our business so unless they resolve the case in next few days (we are on our 3rd or 4th go-around with billing and customer service), we are going to be forced to pay the fee and then fight for our money back. Unlike the other small businesses who probably had no choice and no funds to fight, if we pay to "release" or account (aka mitigate damages) we will be seeking credit for the unauthorized fees, any lost sale and profits, and attorney's costs via our legal system. I am sure there a number of other who would love to join!

• Initial Complaint

  Date:12/13/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have to do business with Ariba due to a requirement for one of our customers. We have a dues subscription that is based on the amount of documents we utilize for their PO and Invoicing system. We receive a quarterly bill for this service. Our most recent bill for the 3rd quarter of 2022 was more than it has ever been. The issue being that a representative of our customer left the company. Due to this the customer reassigned all PO's associated with the representative who left to a new representative. This affected PO's from 2020 to 2022 and caused our invoice to more than double and is moving us into the next subscription level due to the document count. We have reached out to Ariba on many occasions to speak with their billing department and can only get customer service who states that billing will return our calls but it could take up to 1 week for a response. These communications were via live chat and phone communications that were requested. Per one Ariba representative, we filed a dispute online to have a chain started that was on November 9, 2022. The representative responding to the dispute will only respond to the online dialogue and will not call us despite repeated requests for a phone call. It is easier to review with a phone call than to go back and forth via emails. Each time the Ariba representative responds we get an email that the case has been resolved and gives us the option to "accept" or "reject". We continually "reject" as we want to speak with someone so as to get clarification to our questions and understand the invoice better. The continued response that their preferred method of contact is email that is helps to speed up the response process and they can give a more detailed and clear explanation to our questions and requests. Sadly this is not true as it does not make it any easier and we feel that we are being double billed for something beyond our control adn should not be.