Complaints
Customer Complaints Summary
- 107 total complaints in the last 3 years.
- 47 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sunday May 18 PM I ***** ***** bit down on a hard pointy foreign object in the food at ****** King in ****** ***** breaking off a large portion of one of my teeth. Their insurance is ignoring and avoiding me after they have offered zero help. It was their client that caused my injury. I was treated as a liar from the moment I talked to ******** ******* with Next Insurance. ******** ******* is very unprofessional and extremely hateful to be a representative of ANY kind. Worst customer service ethics Ive ever encountered with any company. Needless to say they arent doing anything about my injury either. I guess their plan is to just ignore it. All I wanted was my tooth fixed but I am now seeking legal counsel against them. ******.
Business Response
Date: 06/29/2025
Hi Lance,
Thank you for taking the time to leave us a review. We looked into this further for you and were able to find the claim in reference. Please know that all of our claims are reviewed on a case-by-case basis and all policies are subject to their own terms and conditions. Due to legal reasoning, we cannot disclose any information publicly in regards to your claim. However, please know that at this time, your claim is still being reviewed. If you have any further questions, please contact your claim advocate at [email protected] . For any other questions, comments, or concerns, please feel free to email us at [email protected] or give us a call at 1-855-222-5919. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can!
Sincerely,
The NEXT TeamCustomer Answer
Date: 07/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23459458, and find that this resolution is satisfactory to me.
Sincerely,
Lance Davis*Michelle Schultz ended up being an invaluable help to me and my claim case. I could not have done it all without her and I greatly appreciate everything including her putting up with my sometimes negative reactions. I learned much throughout the process. Thank you again Next Insurance and Michelle for handling my claim with skill and grace.
Thanks again.Lance Davis
Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had to cancel a policy NXT3DRKFTV-00-WC due to it being classified incorrectly. A new Policy was put into effect for me on May 20th 2025. I then received an email saying that I needed to complete an Audit for my recently closed policy and was given a deadline of 10 days to complete this task. I followed the directions in the email and discovered there is information incorrect that it will not let me fix on my own and says to contact an Audit Specialist which I have relentlessly tried to do for 8 days now. Their customer service is severely lacking. Their phone lines are completely closed during lunch time which boggles my mind. Then when you call in the morning or after lunch you are left on hold for over an hour and then it just hangs up on you. When I try to use the chat feature the agent tells me that they are not authorized to help me and that I need to reach out to an Audit Specialist. I am given an email and phone number BOTH of which I have tried to reach someone to no avail. This is a vicious loop with no end. After being on hold for over an hour today an Audit Specialist finally answers only to put me on hold again and then the call gets disconnected. Absolutely not, I am not calling again to be on hold for hours. My Audit will not be completed on time due to the horrendous customer service at **********************. No one can help you and then they just place you on hold till you get disconnected.Business Response
Date: 06/17/2025
Hi Alicia,
Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Upon further review of your account, we were able to locate the issue being referenced. Unfortunately, we cannot disclose any information publicly in regards to audits due to legal reasons. We ask that you please contact our Audit team for further assistance. If you have any further questions, comments, or concerns, please feel free to email us at [email protected] or give us a call at 1-855-222-5919. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can!
Sincerely,
The NEXT TeamInitial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Next Insurance refuses to create a claim and will not connect me with a higher level supervisor. **** Ann ***** leaves voicemail, dodges calls. I have a policy covering me for general liability and the claim is valid. They are crooks! Headquarters is ********* is a 10 million dollar location, being bought by Munich for $2.5 billion in Match 2025; they steal your money and run when you need them.Business Response
Date: 05/29/2025
Hi *****,
Thank you for taking the time to leave us a review. Unfortunately, we cannot locate an account based on the contact information provided. Furthermore, please know that all of our claims are reviewed on a case-by-case basis and all policies are subject to their own terms and conditions. Due to legal reasoning, we cannot disclose any information publicly in regards to any claim. If you have any further questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can!
Sincerely,
The NEXT TeamInitial Complaint
Date:05/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cancelled policy for bad service experience. Carrier continued to charge for many months after confirming policy was cancelled. Asked for refund and they will not pay because at their choice they want to audit the policy.Business Response
Date: 05/29/2025
Hi ******,
Thank you for taking the time to leave us a review. We looked into this matter for you. Please know that all of our Worker's Compensation policies are subject to an annual audit. It is stated in our terms and conditions and signed and agreed upon at the time of purchase. Furthermore, your policy was successfully canceled per your request as of 11/11/2024. An automated email containing a Cancellation Endorsement has been sent to you for your records. If you have any further questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can!
Sincerely,
The NEXT TeamInitial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get ahold of someone for the past few weeks and it has been next to impossible. I always get transferred to someone whos not available. I had a ticket and was emailed, I responded and didnt hear anything back. I was told by an employee that my ticket mustve slipped under the rug. So I made an appointment with my account manager for today at 2:15pm surprise surprise I didnt receive a call. I have two workmens comp policys at once that expired yesterday and Im trying to start a new policy. I need this for my business to be compliant with the law. Im beyond aggravated.Business Response
Date: 05/27/2025
Hi ******,
Thank you for taking the time to leave us a review. Your review concerns us and we looked into this matter for you. After further investigation, we were able to find that you do not have a policy through us, but through NEXT Agency. Unfortunately, we cannot access your account as it is outside our authorization. We ask that you please give us a call at ************** and remember to press the number 1 after you press 7 to go straight to our NEXT ***************** for assistance. Please do not hesitate to reach out if you have any further questions, comments, or concerns. Our hours of operation are Monday - Friday, 8AM - 5PM CST. We'd be happy to answer any questions you may have!
Sincerely,
The NEXT TeamInitial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for business insurance through the next website. I was supposed to get an email with the details and proof of insurance that I had just paid for. I received no email, when I try to log in to the website, it doesn't recognize my phone number or my email address. They took money for the I surance I needed for a job I am doing today..I lost the job ,I have no insurance , I lost my money. I can't get in touch with a live agent. The bot keeps saying the same thing to any question about them being too busy to respond. They weren't too busy to take money.Business Response
Date: 05/27/2025
Hi ******,
Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Upon further investigation, we were able to find your account where your verification code was sent to the email address on file ************************ and to the phone number ****************. We also found your policy and the information provided was entirely independent with no agent assistance. As you can see, your email address was entered incorrectly by you. For your convenience, we have corrected your email address to properly read "************************m." Furthermore, we will not be refunding any funds due to the errors made by the policyholder, not our team. If you have any further questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can!
Sincerely,
The NEXT TeamInitial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Against Next Insurance Unauthorized Charges and Denial of *************** Next Insurance Type of Policy: Workers Compensation Policy Term Billed: March 2024 March 2025 Refund Amount Requested: Approx. $6,500 I am filing this complaint due to Next Insurances refusal to issue a refund for a Workers Compensation policy that my business did not need and explicitly *********** early 2024, I obtained a Workers Compensation policy through Next Insurance. After further review of Florida law, I learned that Workers Compensation is only legally required for non-construction businesses with four (4) or more employees. My company does not meet this threshold, nor are we in the construction industry. Once I confirmed this, I canceled the policy and submitted written notice explicitly stating that no further charges were to be withdrawn from my account.Despite this, **********************: Withdrew approximately $2,000 in initial premiums prior to cancellation. Later conducted an audit and debited my account an additional ~$4,500, claiming it was retroactive coverage for March 2024 through March 2025a time period that had already ended at the time of billing. No claims were ever filed, and my company received zero benefit from the policy.This final withdrawal was unauthorized, unjustified, and placed my business in financial hardship. It is unethical and potentially unlawful to force coverage on a business not legally required to carry it, and then bill for it retroactively after cancellation and without consent.I have made multiple attempts to resolve this directly with Next Insurance, but they have refused to issue a refund or even acknowledge the violation of my clear cancellation and no-charge authorization directive.I am requesting: A full refund of all premiums paid to date (~$6,500 total)Thank you for your attention to this matter.Business Response
Date: 05/27/2025
Hi ******,
Thank you for taking the time to leave us a review. Your review concerns us and we looked into this matter for you. Upon further investigation, we were able to find that a member from our team was able to connect and properly explain your policy's terms and conditions. As mentioned, the decision to obtain a policy was on your own doing. While you did not need to get coverage for your business and employees, it was ultimately your decision to purchase the coverage. For your records, we've resent your application to you in which you agreed to the terms & conditions of the policy. You applied for the policy, we accepted, and the coverage was then bound. All of our Workers' Compensation customers are subject to a premium audit and if exposures increase, the additional premium is owed. We can't refund your premium for coverage that was provided. We will not be refunding the premium that was received after the premium audit. If you have a valid dispute and provide documentation that supports your dispute, we will happily refund any premium that was paid in excess to a final premium. If you have any further questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can.
Sincerely,
The NEXT TeamInitial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company did not have authorization to charge my credit card and I want a refund the charge has been reported as fraudBusiness Response
Date: 05/27/2025
Hi ****,
Thank you for taking the time to leave us a review. We looked into this for you and after further investigation, we are happy to know a member from our team was able to make this right for you. We apologize if we have failed to deliver on our promise of phenomenal service. Please know that your refund was processed on 05/20/2025 and a refund should appear in your banking account in 5-10 business days. For your convenience, we have resent the email detailing your refund. If you have any further questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can!
Sincerely,
The NEXT TeamCustomer Answer
Date: 05/27/2025
Complaint: 23353160
I am rejecting this response because: you know exactly what was going on and what you did don't play stupid with me I have filed other complaints and I will be pursuing civil matters also for illegally charging my card without authorization
Sincerely,
**** F ****** **Business Response
Date: 05/29/2025
****,
Your refund was processed on 05/20/2025 and a refund should appear in your banking account in 5-10 business days. For your convenience, we have resent the email detailing your refund. If you have any further questions, comments, or concerns, please feel free to email us at ************************************************************ or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to address any further concerns.
Sincerely,
The NEXT TeamInitial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They raised my insurance rates 300% without warning. I was able to find MUCH cheaper insurance, so I think they are offering people low rates, only to SKYROCKET them once they think you wont leave.Business Response
Date: 05/29/2025
Hi **********,
Thank you for taking the time to leave us a review. Unfortunately, we cannot locate an account based on the contact information provided. However, we are dedicated to our promise of providing phenomenal service and are dedicated on making it right if we have failed to do so. At your earliest convenience, please email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can!
Sincerely,
The NEXT TeamCustomer Answer
Date: 05/30/2025
Complaint: 23326327
I am rejecting this response because:
Sincerely,
********** *****Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rarely file formal complaints, but as a full-time pastor and Christian, I feel morally obligated to share my experience to protect others. Please hear and heed this warning.NEXT Insurance offers low-cost coverage for contractors, but in my case, their service failed completely. Before hiring my contractor, I contacted NEXT directly to verify his insurance. They confirmed $1 million in liability coverage and $10,000 for errors, with no mention of any job-size limitation.Had I known they excluded jobs over $5,000, I never would have hired this contractor for a $10,000 project. The situation quickly worsened: the contractor tore off my siding, was arrested for drug-related charges, and stole $3,000 worth of materials. Yet NEXT refused to provide any support.I didnt even ask for full compensationjust $3,900, less than half the total loss. They still denied the claim *********** a pastor, I value integrity and accountability. Consumers should know that if a contractor is insured by NEXT, the company may not disclose crucial policy limits up frontand they may not honor valid claims when issues arise. The coverage may be cheap, but it can prove worthless when you need it most.Please be extremely cautious if you encounter a contractor insured by NEXT. Based on my experience, they do not stand behind their policiesor the people affected by them.Business Response
Date: 05/13/2025
Hi ******,
Thank you for taking the time to leave us a review. As a legitimate insurance company, we looked into this matter for you. Unfortunately, after further investigation, we were unable to locate an account or claim with the contact information provided. However, please know that while the limits can be confirmed by our team, it is the policyholder's responsibility to disclose any policy exclusions as they are stated, agreed, and signed upon at the time of purchase. If you have any further questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can!
Sincerely,
The NEXT Team
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