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Business Profile

Insurance Companies

Next Insurance, Inc.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 107 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We own a small company. ************************ We initially sent our workers comp audit information to ********** from ****** the auditors for next insurance, She did not respond. We were sent a notice that the information was not complete, no problem. and that all information had to be in by june 4th. We compiled all information required, registered mail 5/25/2022/ delivery by latest 5/31 to ******. ****** did not open our information, closed our audit. Did not communicate w/ next. After many many calls to next & ******. I finally found an ****** auditor called her, she could not find our file, said it was not input into system, she finally found our information went over the audit information via phone, called her again same week, said might be completed by the weekend. Bottom line next insurance pulled $$ from many small business that were compliant, and the fact is next & ****** were not prepared for the audit volumes so they blamed the customer and pulled their $$. Our case was re opened 2 weeks prior to next letter attached and clearly our registered mail receipt shows our info was in before the deadline.
    In the mean time next pulled $ 4266.00 from our account when in fact they should not of as we beat their deadlines. Now next is sitting on our $$ that is needed to function

    Business Response

    Date: 08/10/2022

    Business Response /* (1000, 5, 2022/08/02) */
    Hi *****,

    Thank you for taking the time to leave us a review. Your comment concerns us as we are dedicated to fulfilling our promise on phenomenal service. This issue is a priority for us and our team is working diligently to have this matter resolved quickly. Upon further review of your account, we are pleased to inform you that ***** has expedited your report. Once NEXT has received the report from *****, we will be reaching out immediately to provide an update on your audit. We understand your frustration and we sincerely apologize for the confusion. For any additional concerns or questions, please do not hesitate to call us at*************** or email us at *************************! Our hours of operation are Monday-Friday, 8 AM-5PM CST. We're more than happy to help!

    Sincerely,
    The NEXT Team


    Consumer Response /* (3000, 7, 2022/08/05) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    next has not responded they said 4 to 5 days they have done nothing to date


    Consumer Response /* (2000, 9, 2022/08/06) */
    the case has now been resolved in a timely manner by next insurance we are just waiting for our payment back to our account

Next Insurance, Inc. is BBB Accredited.

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