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Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2,369 total complaints in the last 3 years.
    • 938 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a HP laptop on 12-14-24 from the hp Amazon store. On 5-27-25 I filed a warranty claim due to the battery already not working. ** acknowledges they have an Amazon store but claims because ****** sold it and modified it they will not help us. The listing on the Amazon store does state its under warranty and the ram was upgraded. Again this is the ** Amazon store! Im being told that products sold on ****** or even at best buy wont be covered by their warranty. ** seems to not understand we bought it through their Amazon store. They also acknowledge the warranty is active. Im honestly confused on how they know its modified when they havent seen it or even remotely accessed it.

      Business Response

      Date: 06/03/2025

      ** apologizes for the inconvenience, but we need more information. Please provide a copy of the ****** receipt, or proof of purchase, and any related HP Case numbers so we can further assist with your issue.
      Regards,******.

      Customer Answer

      Date: 06/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. Receipt was attached to original complaint. 
      In the meantime ****** agreed to refund me due to proof of my efforts and ** repeatedly denying. 

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for the all in one plan with **. I already had the instant ink plan. The hp plan all in one is a plan that send you a printer for free and everything is included. I was only able to use the printer for the all in one plan for two days during the trail period. I called hp the 1 st agent told me I had to send the brand new printer back because it had a malfunction. I couldn't understand how a brand new printer out the box hand malfunction. So I disconnected the line because I had court stuff I had to deal with. I upgrade my all in one hp printing page option to print more sheets. The system stated that the upgrade will happen the follow month. Still having issuse with printing .from the printer. I called hp for 2 weeks. I was told I hand a problem on the instant print side transfer to the instant ink department. I get to that department I was told it's the all in one plan transfer again. I have asked to speak to supervisor and the agent transfer to each other department. I finally got a supervisor who could care less what my issuse was and could careless on how to resolve the issue. Im calling again today to see what happen to my money I paid for to upgrade my printing page. The agent again placed me on hole multiple times. 1st he did see no charge, then when I give him the information about the charge of course he going say it's a instant ink problem. I ask to speak to a supervisor, they agent stated it not a all in one problem. I asked to speak to a speak again and I was talking he tied all over me. Agent placed my on hold for about 8 mins and transfer me to instant ink. Am explaining to instant ink agent that I need a supervisor and she says I need to know why you are call. At this point ** is not trying to resolve the issuse find my money or help at all.

      Business Response

      Date: 05/29/2025

      Customer already has an Escalated Case open. Customers comments have been documented and Case Manager alerted to contact the customer as soon as possible in regards to active Escalated Case #**********.
      Regards,******.

    • Initial Complaint

      Date:05/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im trying to close my login to ******. Ive never used it, and honestly dont even know why I have a log-in for it. I used the website chat function and talked to ********* who was completely unwilling to help. She kept asking for my phone number and address to verify my account. I sent a screenshot of my ****** account page and showed her that neither of those things are file in my account anyway. I literally have just a username and password, thats it. Obvious to everyone on earth, except *********, if my account doesnt have a phone number or address, clearly punching it into the computer isnt going to verify anything because its not on file!

      Business Response

      Date: 05/29/2025

      HP Store has been alerted to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards,*******

    • Initial Complaint

      Date:05/27/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a HP printer in the fall, it came with a subscription to instant ink which was included with my purchase for 6 months and then I could continue for a fee. I choose to continue that service after the 6 mos. was up. During the initial 5 mos. Period there was no problem, ink was sent to me as my printer used it. After that 6 mos. I had to purchase ink outside of the subscription because when my printer got low they didn't send me more as part of the subscription. Meanwhile, they mailed me more ink however, I choose to cancel the subscription and purchase ink as I needed it. After the subscription ended I still had ink cartridges that were purchased through the subscription with ink in them but ** would no longer let me use those because they were purchased through the subscription that I canceled. Therefore, according to **, I no longer had a right to finish using the ink I purchased through the subscription. This seems like a scam to me and is definitely not good business. I purchased that subscription and should have been able to use what I purchased until the product was gone. This will definitely affect my future purchasing decisions regarding any ** products and their deceitful business practices!

      Business Response

      Date: 05/29/2025

      An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

    • Initial Complaint

      Date:05/27/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am experiencing difficulty with a return. I received my order timely, however I do not wish to keep the order because I find that no support is available. ** does not recognize the serial numbers of the products ordered, and since all support options that I can find require identification by serial number, my order cannot be supported and is therefore unacceptable to me. I did receive an acknowledgement of my return request by email on May 13, however as of today's date, May 27, no further information has been forthcoming.

      Business Response

      Date: 05/29/2025

      A return for Order #H363508554 was initiated on 05/13/25 (Return Order #R302732575). Customer's comments have been added to the order and the customer should be contacted within 2-3 business days.
      Regards,*******

    • Initial Complaint

      Date:05/23/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 23, 2025, I purchased an HP OmniBook Ultra Flip laptop 14, from Hewlett-Packard's website (order #H363290952), with the advertised offer of $400 for my trade-in (****************************************************). I received the OmniBook on April 29, and submitted my rebate trade-in claim on May 2 (claim # ***-159-187). My claim was approved on May 7, and I packed up my trade-in and waited for ** to send me a shipping label. I emailed ** several times over the next few days since I had not received the trade-in shipping label. Eventually, on May 16, I received a response that they were sending out the shipping labels and to contact them if I have not received a label in 7 days. Well, it has been 7 days, and still no label. It is starting to seem like a scam, offering a $400 rebate, and then never sending the shipping label so you can claim the rebate.

      Business Response

      Date: 05/28/2025

      An HP Store Case Manager has been alerted to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards,*******

      Customer Answer

      Date: 05/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:05/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm reaching out regarding the hp smart account associated with my email. I tried to remove the printer HP DeskJet 2734e All-in-One Printer (serial number *********** from my hp smart account, however I received an error claiming that the printer cannot be removed because I have an active instant ink subscription associated with that printer. however that instant ink subscription has already been canceled as of may 15. so therefore I am stuck since the online system isn't working. i tried reaching out to hp support both via phone and online chat a few times, however both options kept hitting random errors that didn't allow me to reach a support person.I am seeking for ** to just remove that printer from my hp smart account

      Business Response

      Date: 05/27/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

    • Initial Complaint

      Date:05/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband accidentally ordered 2 printers from **. We called and told them this was an error and they sent us fed ex labels to send them back. On May 5th we sent the first printer back thru fed ex.The tracking number fed ex gave us was ************. Then on 5-14 25 we sent the other printer back thru fed-ex , tracking number was ************. I have been calling ** for over a week now to have my money refunded to no avail. Yesterday there was a refund for one of the printers on my online banking checkbook and today it is gone. So I am still out the $243.02. And they told me they received the printers but for some reason they will not refund my money. My case #with them is **********. Thank you for any support you are able to give to me.

      Business Response

      Date: 05/27/2025

      An HP All-in-Plan (AIP) Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

      Customer Answer

      Date: 05/27/2025

       
      Complaint: 23369168

      I am rejecting this response because:
      They still havent refunded me for one of the printers.  They charges me for one printer on 5-13-25 $121.51. Then charged me for another printer on 5-22-25. They refunded me for one of the printers on 5-23-25. I am still out $121.51 and I would like this resolved. 
      Sincerely,

      ****** **********

      Business Response

      Date: 05/30/2025

      HP apologizes for the delay.  As Case Manager communicated to the customer on 05/28/25, sometimes it takes 3 - 5 business days to see the refund depending on the financial institution involved.  That process may be affected by holidays.

      Reference active Case **********.
      Regards, ******* 

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/20/25 I was charged $98.20 for Instant ************* This was a shock to me because my Instant Ink bill is usually $3.20 per month. I immediately attempted to contact ** Support through chat, which was not helpful in refunding and canceling my subscription. I spent almost an hour with customer service agents, who eventually escalated my concern to a supervisor, who told me that the BEST he could do was $45 refund. **, this is absolutely unacceptable. You are not up-front with the customer regarding ********************** Ink charges. All a customer sees when logging into the app is a red dot informing the customer that billing method needs updated. THERE IS NO ACKNOWLEDGEMENT OF ACCEPTANCE OF INCREASED CHARGES. If this does not get resolved I will dispute the charge with my bank as a fraudulent charge as I was not made aware of ANY increase in charges.

      Business Response

      Date: 05/22/2025

      Customer already had an Escalated Case ********** opened on 05/21/25. Case Manager and customer seemed to have come to a resolution with Case Manager agreeing to reimburse customer total of $80.06 and waived the fees for the final month of Instant Ink subscription.
      Regards,*******

    • Initial Complaint

      Date:05/19/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** is misleading consumers into entering a lease agreement under the appearance of a subscription plan. Nowhere during the sign-up process was I clearly informed that I was leasing the printer only after cancellation was I told I owed a $120 termination fee and had to return the device.This is a deceptive business practice under Section 5 of the *** Act. The lease terms and fees were not clearly disclosed upfront and were hidden in fine print, violating standards for clear and conspicuous disclosure.HPs design which mimics a typical ink subscription service leads consumers to reasonably believe they are subscribing, not entering a binding lease. This is a material omission of facts that any reasonable consumer would want to know before agreeing.I am requesting:Full waiver of the $120 cancellation fee Return of the printer with no penalty Revision of HPs ********************* and checkout flow to comply with fair disclosure laws

      Business Response

      Date: 05/21/2025

      An HP All-in-Plan (AIP) Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

    HP Incorporated is NOT a BBB Accredited Business.

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