Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

HP Incorporated has 72 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

• 

  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

• 

  Hewlett Packard

  150 13571 Commerce Pkwy Richmond, BC V6V 2R2

• 

  Hewlett Packard

  420 Mountain Avenue P. O. Box 6 Murray Hill, NJ 07974

• 

  Palm, Inc.

  3423 Southpark Pl # A Grove City, OH 43123-4828

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a computer on 4/03/2022 and have had my shipment date pushed off multiple times. customer service disconnects or dumps the call back in loop. Can never get a answer as to what is holding this order up. I se the exact computer now available through Costco so it cant be a supply issue if Costco has it available in 2 days.

  Business Response

  Date: 07/12/2022

  Business Response /* (1000, 5, 2022/06/30) */ HP Incorporated apologizes for the issues **. ******* ******* encountered with his HP.com order. A representative reached out and explained the reason for the delays. A two-year warranty was offered for the set back in **. ******* receiving his order which was accepted. Consumer Response /* (2000, 7, 2022/07/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:06/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought HP **** desktop for $1200 from ********* in may of 2019. The product ran good for first one year. I did recommend my brother and brother in law to buy same product and they did buy it form ********* too(we have receit). On October of 2021, my computer started making grinding sound and i took it to best buy to check and they did not find any issue. Around February of 2022, my computer stopped working. Its been seating on my desk since than. Last week, my brother said his computer is having similar grounding sound and was blaming me for recommending buying HP ********************. We want to make sure, $1200 product should atleast last few more years. I want HP to get involve and fix my computer at their cost because their product is failing and my personal image in recommending products to my friends and family is at stake!

  Business Response

  Date: 08/10/2022

  Business Response /* (1000, 5, 2022/06/29) */ HP Incorporated apologizes for the issues Mr. *********** encountered with his HP ******************************************** Unfortunately, the unit in question is roughly 753 days out of warranty. HP is unable to provide any refunds or exchanges. An HP Case Manager offered a coupon good to use on HP**** however the offer was declined. Consumer Response /* (3000, 7, 2022/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think the offer HP gave it to me is useless because I can't use it on failed unit. This is absolutely a manufacturing batch defect i would say as my brother who bought same model around same time experienced the same initial issues. Just surprised how the HP product that cost over $1000 just last little more than two years and comparable product from ***** for same amount would last 10 years.*************************************************** Business Response /* (4000, 9, 2022/07/05) */ HP does apologize and will submit the feedback provided. If Mr. ***** wishes to accept the coupon that was offered he may contact HP and reference his Case Number that was provided. Consumer Response /* (4200, 11, 2022/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only HP product i am having is This computer that has already failed. I am not in a state to buy any of HP product because of this terrible experience with your product; therefore coupon offered is absolutely useless to me. A mother board replacement is acceptable solution to me. Thanks Business Response /* (4000, 13, 2022/07/11) */ Unfortunately, the unit is out of warranty any repairs made to the unit would be fee based. If Mr. ***** would like to the coupon or to have a repair set-up he may contact his Case Manager. However that repair would be at a cost which would be provided once the unit is received by HP's repair center. Consumer Response /* (4200, 15, 2022/07/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I stand by my recent comment. NOT SATISFACTORY SOLUTION WAS PRESENTED BY HP Business Response /* (4000, 17, 2022/07/14) */ HP has documented Mr. *****'s feedback. If at any time Mr. ***** would like HP to have that fee based repair set-up he may contact Customer Support. Consumer Response /* (4200, 19, 2022/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just regret for recommending 3 of my family members to buy HP junk PC Envy. Why would i ever think to spend my hard earned $ to anything HP. Won't repeat this mistake again ever. I ended up buying Lenovo as replacement for This junk i bought from HP. I can offer this HP junk Pc to HP if they want to recycle it. Will ship it at my cost. Most parts are still usable Business Response /* (4000, 21, 2022/07/19) */ HP will document Mr. *****'s feedback. And again HP apologizes for issues he encountered. Consumer Response /* (4200, 23, 2022/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) HP declined to fix at free of cost Business Response /* (4000, 25, 2022/07/25) */ As stated previously the unit is out of warranty. Any repairs made would e fee based.

• Initial Complaint

  Date:06/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a printer from HP that does not work and their technical staff cannot fix it either. I purchased an extended warranty which does not cover the problem with the printer. The printer has not worked since I purchased it.

  Business Response

  Date: 07/19/2022

  Business Response /* (1000, 5, 2022/07/06) */ HP Incorporated apologizes for the issues **. ***** ****** encountered with her HP DeskJet 2755e All-in-One Printer (s/n **********). An HP Case Manager has been unsuccessful in reaching **. ****** to discuss her complaint. The following email was sent: Hello *****, My name is ****, and I am a case manager from HP Inc. in the AMS Consumer Escalations department. I have tried calling the phone number listed in your customer record several times over the past three days and unfortunately was unable to reach you. I am contacting you concerning your unit , If you wanna continue with the case please feel free to respond to this message to provide a better contact number or time to reach you. The case will remain open for one business day. If I do not hear back, the case will be archived but do not worry once we make this case archived, you can always call us back to reopen the case and help you with your concern. To ensure I receive all emails, please do not change the information in the subject line. You may call me at *********************************** If I am not available, please leave a voicemail and I will return your call as quickly as possible. My office hours are 9AM to 6 PM MST, Monday - Friday. Thank you, **** Case Manager Consumer Escalations HP Inc. USA

• Initial Complaint

  Date:06/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased New HP *********** in September 2021. One week ago the laptop started having issues where it would take several minutes to boot up and it will not awaken when asleep, which then requires a forced shutdown and restart. I called HP this afternoon requesting support and assistance as the laptop is under warranty(case **********). They suggested that I download the HP **************, which in fact does not even support the model of laptop that I have. I called HP back and had to create a second support case (because the person who created the first case stated that she "could not keep the case open" even though my problem had not been resolved. During my second call with HP they asked again about my laptop, what issues I was experiencing and what had been done to try and resolve the issue. Then shortly after, the representative told me that since my computer had *********************** installed on it, they refused to provide me service and I MUST buy their "************ Service" in order to receive ANY customer or technical support. The technical support representative explained that their department does not provide ANY service to any computer with *********************** installed on it. So I then went to HP's website and verified that my same make and model laptop does in fact offer a Windows 11 Pro upgrade, confirmed. It is truly dishonest that HP is trying to sell an additional "Support Service" for $99+ per incident or year. Consumers should not have to purchase any additional support services to have their devices repaired due to defect. When I spoke to the Floor Supervisor ****, he explained that HP Support is not trained on any ******************** editions. All I have asked HP again and again is to provide me with a the proper assistance to create repair ticket so I can have my laptop mailed in and repaired. Support Ticket # 1: ********** Support Ticket # 2: **********

  Business Response

  Date: 07/18/2022

  Business Response /* (1000, 5, 2022/07/06) */ HP Incorporated apologizes for the issues Mr. ************** encountered with his HP *************************************************************** An HP Case Manager has been unsuccessful in reaching Mr. ******* to discuss his complaint. The following email was sent: Hello ******, My name is ******, and I am a case manager from HP Inc. in the *** Consumers Escalations department. I have tried calling the phone number listed in your customer record several times over the past three days and unfortunately was unable to reach you. If you still want to speak to someone in HP Inc. concerning the repair request, please feel free to respond to this message to provide a better contact number or time to reach you. The case will remain open for one business day. If I do not hear back, the case will be archived. To ensure I receive all emails, please do not change the information in the subject line. You may call me at **************, and once you got in touch with one of our representatives, please provide my extension # ******. My office hours are 11 AM to 8 PM EST, Monday - Friday. Your case number is: ********** Regards, ********* HP Inc. NA Consumer Escalation Phone: ************** Ext: ******

• Initial Complaint

  Date:06/21/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HP has downloaded a POPUP onto my computer (a couple of weeks ago) that reads: HP offcers a wide range of smart AC adapters for your convenience, replacement and travel needs. Find these accessories and more at select retailers. The ad Pops up whenever I open my laptop and, frankly, it is just annoying. I thought after a few times that it would stop. It has not. I have tried to reach out to HP but it is nearly impossible to talk to anyone to ask them to remove the popup. Can you help? They should have all my information as I had a service contract with them for a few years, but do to my age (71) and living on a fixed income, I had, unfortunately, to drop the expense. Thanking you in advance for your help, C E ******

  Business Response

  Date: 07/06/2022

  Business Response /* (1000, 5, 2022/07/01) */ HP Incorporated apologizes for the issues *** *********** ****** encountered with the pop ups on his computer. An HP Case Manager provided *** ****** with a one-time Smart Friends support to attempt to block those pop ups. An email was sent letting *** ****** know that he will be contacted within 24-48 hours by someone in the Smart Friends department and provided him with his CSO number to provide to the contacting agent. Consumer Response /* (2000, 7, 2022/07/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I called the toll-free number and an agent from HP remotely accessed my laptop (with my permission) and removed the pop-up on 7-2.22 at 1010 am EST. My understanding from him is that he also blocked anymore pop-ups from being added to my laptop. The only negative response was from **** who told me that there would be NO CHARGE by Hewlitt Packard for removing the pop-up. Please note: it was not I who downloaded the pop-up onto my computer, HP did it without my approval. Why would I incur ANY charges from them. I did not appreciated that comment. Thank you BBB, again, for all your help. Attached is a copy of the pop-up...

• Initial Complaint

  Date:06/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Office********. This printer has never worked. I have called HP support many times. Their case number for me is **********. The last tech support person sent me ink cartridges, which were not recognized by the printer. I have tried every test they had me do. The printer says that I have to install ink cartridges, even though it has brand new, HP official ink cartridges in it. It will not print. The company will not return my money. They will not replace the printer. They offered me a $*** coupon for this $*** printer. I have been calling them for a year. They do not recognize that I have an open case and refuse to resolve this.

  Business Response

  Date: 06/30/2022

  Business Response /* (1000, 5, 2022/06/29) */ HP Incorporated apologizes for the issues Ms. **************** encountered with her HP ***************************************** Printer (**************). An HP Case Manager offered a $*** coupon good to use on HP**** however the offer was declined. Ms. ****** let her Case Manager that she fixed the issue, and they can close the case. Consumer Response /* (2000, 7, 2022/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) HP did nothing to help me. I did research and managed to fix the problem by trying something they had not told me about. Their tech support was not helpful nor did they help fix this. I will never buy an HP product again.

• Initial Complaint

  Date:06/19/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was enrolled in the instaink program with HP. I have NOT used the amount of pages I was allotted for years so I decided to cancel. I was paying over $4 a month for something I wasn't using. 1 box I received the ink was already dried up so it was unusable. I have cartridges in my printer now that are still good and another box waiting. When I canceled using chat I was told I could continue to use the cartridges I have. I stated, yes, I have already paid for them. I go to print today (I canceled on 5-20 and today is 6/19) my printer has an error message saying I cannot print until I enroll in instaink. That is not what I was told when I canceled, I just want to use the ink I have paid for.

  Business Response

  Date: 07/01/2022

  Business Response /* (1000, 5, 2022/06/29) */ HP Incorporated apologizes for the issues ********************** encountered with her Instant Ink account. ************** let her representative know that her issue has been resolved now that she knows how the program works. The following email was sent should she require any further assistance. IMPORTANT: Please do not reply to this email. Replies to this message are not monitored. Dear ********, This is ****, your Instant Ink Case Manager. I am glad I was able to reach you on my callback today! It was a pleasure to be of assistance and I am glad that we were able to help resolve your issue. Here is a great link to check out regarding your Instant Ink account: ************************************************************ Your current case number(s): ********** have been closed If you should require assistance with any Instant Ink issues, feel free to contact us through phone ***************) or Chat and refer to your case number so our HP Instant Ink support representatives can assist you. Thank-you for choosing HP Inc. **** HP Instant Ink Case Manager Consumer Response /* (2000, 7, 2022/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) It isn't that I now understand how it works. I was lied to about being able to use tge cartridges on hand. I won't do this again.