We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Web Design

Duda

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've paid a fee to Duda for both a mobile and a desktop website. ********** website is not working and has not been published, despite following all of the instructions provided by Duda. This has hurt my business, which relies heavily on the mobile website. I have tried many times to get in touch with Duda via the website chat and email, but they never provide a live person to help. The website chat is a bot that provided instructions that did not work to publish. - On Jan 7, 2025, I paid $348 for the mobile website - ********** website has not worked since I paid the $348, and I am unable to get support from Duda despite my consistent efforts. - I need a refund of my $348 as I've received no value for what I paid, and Duda has made it impossible to get in touch with customer support who can help. Again, my business has been negatively impacted by this issue with Duda. - My account number with ********************** is identifiable by my email: ******************************

    Business Response

    Date: 05/27/2025

    This complaint raised from a customer on a legacy **************************** website plan that was no longer supported, and has not been supported for at least five yaers. This was communicated to the customer. The Customer's $348.00 was returned and he successfully cancelled his subscription. 

  • Initial Complaint

    Date:06/22/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying for a store service that is extra every month in addition to my site. I updated my website and when I did so my store featured stopped working. I initially requested assistance on 6/7/2023 and after multiple attempts at getting help I am still getting zero help days after waiting for updates and even asking for updates in that time frame and being ignored. I am paying for a service I am not being provided.

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Change of ownership, duda is hosting website need to make adjustments, will not address the needs. We have contacted them with no response.

  • Initial Complaint

    Date:11/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB I filed a complaint before and they ignored it and i simply swallowed the bitter pill however I had an even bigger issue this company was hosting my website and never billed me just tossed down the website and called it a day I wrote to them over and over trying to get my site and take it elsewhere since they clearly did not want my business and again its like talking to a wall when it comes to anything I want you to file this complaint if you must seek assistance from Counsil or any federal agency then please do so I need a closure from the company in order to take the next legal step only after you have done your fine service in trying to help me get this resolved just to make it crystal clear i have not started any legal case against Duda I intend to take it that route or arbitration via your service only after this process of the complaint so please process my complaint as normal without trying to stash it away as I will take it above your counsil into the Attorney General if it gets refused on your part thank you I need this company to talk to me and resolve my issue

  • Initial Complaint

    Date:07/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am so upset with this company I kept getting a blank bill for months I did not know I had paid for a full year so a week ago they shut down my website not a single try to reach out except today I get a bill for **** something I am upset as my sells went down hill here in *** ***** I had an average of ****** dollars for every two weeks and Now I am lucky to have **** the site was more of a display and people would text our text line to make purchases and get free delivery and now I am stuck with ******** of ******** and no ***** I need help to get my ******* back up

Duda is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.