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Business Profile

Restaurant Management

Dine Brands Global, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Complaints

This profile includes complaints for Dine Brands Global, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dine Brands Global, Inc has 1097 locations, listed below.

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    Customer Complaints Summary

    • 311 total complaints in the last 3 years.
    • 89 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I work at this establishment and they are an employeeing someone who has stole from customers with tips multiple times and they let her back and she did the same thing now they think it's smart to keep her employed to ",work off her debt" and now someone how they are a trying to put a multiple time theift as a manger because they don't have anyone else so they say. She is not at all the right person to be managing anything . I'm a manger and I've tried to talk to the Gm but nothing is getting through to her. No one that is in employeed in this establishment believe that she should be a manager let alone still work there after stealing from customers multiple times. This young lady name is **************. I don't even understand why they aloud her back after the first time she stole.

      Business Response

      Date: 09/12/2022

      Business Response /* (1000, 10, 2022/08/24) */
      This would be something that we would recommend the employee to contact Human Resources about. They can be reached at*************.
      Assuming that the restaurant in question is the IHOP at
      *************************************************

    • Initial Complaint

      Date:08/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today is august 19th 2022 11:27 eastern time...I woke up hungry one day and for some random reason decided let me try ihop... I was in the mood to try their hash browns so I ordered a minion special they had for limited time...order timing was cool and the pick up was good but I went home started eating ...ate the entire pancake platter then got to the hash browns then the sausages then I finally took a slice of the eggs and what do I find...a piece of hair...I knows it's not mines because my hair is tied down and braided and also I haven't touch the eggs until now...so to find a hair in my food after almost finishing it is a big turn off.. I've called them and called them and no one picked up...I find it a bit inconvenient issue...don't people wear hair nets or shower caps anymore? Smh I don't want to try this again... I hardly eat it and I've had a taste months ago from a friend and to finally make my own order and get this happen to me without a reponse ... a sorry atleast... I don't even want store credit because it's like ihop is what it is...fancy dirty food

      Business Response

      Date: 10/13/2022

      Business Response /* (1000, 5, 2022/08/25) */
      We appreciate the comments from the guest about their visit and would like to help get this resolved. We have reached out to them for additional information about the visit (requesting the location visited since there are multiple near the address provided), and then we will escalate their case to the appropriate regional team for follow up and resolution.

    • Initial Complaint

      Date:08/17/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family and I hadd breakfast at **** at*********************************************************. It was the worst service I have EVER experience at ****. The waitreess brought me blueberry syrup ( I did not ask for it) and it was on my pancakes. When I asked for more pancakes, she initially ask me if I wanted three more for a totlal of six and I had to reinterate that blueberry syrup was on the pancakes. My daughter asked for two fried eggs whites--she brought us two scrambles eggs whited in excessive oil--not to mention that it took fifteen minture to get the three new pancakes. I know and understand this services does not reflect the 4-5 service I have recieved inthe past, I wanted to make sure I communicated this to the corporate level--you can not fix what you do not know. Thank you.

      Business Response

      Date: 09/13/2022

      Business Response /* (12210, 9, 2022/08/19) */
      We have reported the customer's concerns to the franchisee who owns the restaurant he visited, and a manager is expected to contact him within four business days.


      Consumer Response /* (2000, 14, 2022/09/08) */
      **** representative contacted me and appologized for the situation. I accept there offer of a gift card. Thank you.

    • Initial Complaint

      Date:08/17/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 12, 2022, I went to dinner with my 2 ********* and 2 ********** a total of 5. The waitress charged my card two times. My bill was ******* and then she charged my card ********

      I've been calling **** and spoke to ***** manager and he said to give him 3 to 4 business days and the ******* will not go through as they have cancelled the transaction. I spoke to ***** again today and told him that the ******* is showing processed/ cleared and was taken out of my account. He said that it should not show cleared and showing processing.

      ***** also stated that he does see that the waitress charged my card two times, and that they had a talk with her. He said that his supervisor told him that they took care of the problem and that only 1 charge will be taken out of my card, but that is not true two charges were taken out of my account. ***** said if I do not get the ******* back to bring in my bank statement.

      It seems that I am getting the run around everyday, and I am being charged for someone else's bill. **** is not helping me with this situation. Please help. Thank you,

      Business Response

      Date: 08/24/2022

      Consumer Response /* (2000, 6, 2022/08/24) */
      Good afternoon,

      I just wanted to let you know that the merchant **** called me today and advised that they have refunded the $220.00.

      I called my bank and they confirmed the refund. They said it should within 48 hours.

      We can close this file.

      I appreciate your time, thank you very much.

      Have a great day evening.

      Sincerely,
      ***************

    • Initial Complaint

      Date:08/17/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bad customer service I ordered alot and it not cook bad food

      Business Response

      Date: 08/29/2022

      Consumer Response /* (-5, 9, 2022/08/17) */
      From consumer email: *********


      Business Response /* (1000, 10, 2022/08/18) */
      Case number is, reaching back out to the guest to get more details including restaurant information.

    • Initial Complaint

      Date:08/15/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order ***************** placed **** not delivered. Management stated they'd refund the order, and the refund was never received. Contacted Guest Relations (case *******). No response, so I called by phone. I was told the store will not provide any refunds because I have placed multiple orders before and I've had issues (which is NOT correct). We just moved to this house in July so I'm not sure if the person(s) who lived here before had issues but I have not. Basically, they're refusing to refund my order despite the store receiving a refund from ********* I called ********* and was told since I placed the order on the ********* app ** only handled the delivery. In situations of non-delivery, ** would provide a refund to the store and the store would need to refund back to the card. I would like my order refunded in full of *******

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/04) */
      The food was confirmed delivered to the address requested. This is the 3rd time this address has requested a refund stating they did not get their food. Attempts were made to contact guest but no response. In the end a issue was refunded to the guest.

    • Initial Complaint

      Date:07/27/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didn't come to work July 4th - 11th because I was sick with the flu I contacted the ********* on *** ****** about my sickness and **** the current manger told me to get a doctor's note. I proceeded to do so July 13th and call them to tell them I had the doctor's note. I brought the doctor's note in on Monday the 18th because on stafflink the app they use to post the schedule I thought they posted a day for me to come in, I came in to work to find out they haven't put me on the schedule and the current manager at that time *** told me she'd look into my schedule today July 23 I saw they have still yet to post my schedule so I called and the current manger **** told me to "Call back later and talk to ******* because he doesn't know what's going on" I called back later for ******* to pick up the phone and say things like "We see you tried to change the date on the doctor's note" and other lies and excuses. I asked him if I was fired and he said yes your fired I proceed to tell him a written statement on why I was fired and he told me he'd get back to me. I was fired for no reason I don't know how I would be expected to come in with flu and why I'm being fired they have yet to give a clear reason on why I'm being fired.

    • Initial Complaint

      Date:07/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On*************, I ate at this **** and received food poisoning. On June ******* I notified the restaurant about my problem. I asked for a refund and was denied a refund from ***** ** the owner of this location. I use to eat at this location 3 or 4 days a week and the staff verified that I was there on June ******* because many of them know me and saw me there.

      Business Response

      Date: 08/10/2022

      Business Response /* (1000, 5, 2022/07/27) */
      We are reaching out to the guest to obtain the location visited, as this was not provided by the BBB. Once we have that, we will escalate the complaint as needed to assist in resolution.

    • Initial Complaint

      Date:07/25/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a delivery order that never arrived. The date I placed the order was ********** at ******* My order number is XXXXXXXXXXXXXXXXX . The order total was ****** The location i placed the order was **** ** ** ****, *********, ** XXXXX
      The delivery never arrived and i was contacted by someone but a refund was never processed. I've been trying to get in contact with the restaurant but no one ever answers.

      Business Response

      Date: 07/28/2022

      Business Response /* (1000, 5, 2022/07/27) */
      We have added these comments to our existing case for the guest and we've forwarded those comments to the team that operates this location.


      Consumer Response /* (2000, 7, 2022/07/27) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:07/23/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to *********** location in ******* ** on *********** time of receipt 5:45 PM CTR. A waitress either intentionally or unintentionally dislocated my gift card, and I cannot get any resolution after multiple phone calls to the ********* Customer support numbers or the restaurant manager.
      I received a brand new gift card this month using my ******** credit card rewards program, and went to use it at ********* at *** ********** *** ****** ** *****. The waitress came back with my gift card saying it was declined. I had to pay with a debit card.
      I called both the ********* support numbers around 5:50 PM ********** Rewards support ************ and Guest Relations *************. I also contacted *******, but they said there was nothing they could do on their end since ********* mails out the gift cards. The ********* reps said that the system was showing that it was last used April 16, 2022. This would mean it is not the card that I gave the waitress, because I received mine this month in July. And upon closer inspection, the card does look more worn than a new card. So either the waitress either accidentally switched it out with a used one nearby while in a rush, or it was intentionally swapped for whatever reason. I called the manager at the location today 07/23/2022 at 1:45 PM CTR. He said he would call back, but hasn't yet as of now (10:26 PM). I guarantee if there's a camera in the area where they ring up the cards, it will show the card being swapped out. If you look up the gift card number of the card originally sent to me, it will show that is has not been used by me.
      I request a replacement gift card to be mailed to me so I can go to another location. I have exhausted all avenues and spent more time than reasonably necessary to get a resolution. I've the confirmation emails from ******** a picture of the receipt, a picture of the back of the gift card that the waitress brought, and a picture of the gift card balance inquiry.

      Business Response

      Date: 07/27/2022

      Business Response /* (1000, 5, 2022/07/27) */
      We have escalated the guest's complaint to the group that owns this location. Someone representing them will be in touch with the guest to resolve this matter.


      Consumer Response /* (2000, 7, 2022/07/27) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      They agreed to send a replacement.

    Dine Brands Global, Inc is NOT a BBB Accredited Business.

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