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Business Profile

Restaurant Management

Dine Brands Global, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Complaints

This profile includes complaints for Dine Brands Global, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dine Brands Global, Inc has 1097 locations, listed below.

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    Customer Complaints Summary

    • 311 total complaints in the last 3 years.
    • 89 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im on vacation out of town. This is my first time ordering here. I ordered 2 for *** boneless wings I asked the phone rep & manager ****** to cook twice , ******* *** n cheese & ******** ******** I received the order & the boneless wings was undercooked. I didn't receive friendly service when I called the first time with the rep & then I asked for her manager. The ******** ****** still didn't ensure my wings were ran twice after I asked twice. I called bck & the n mk answer claims a refund will be sent bc I didn't agree to drive there & inconvenience myself since they couldn't follow a simple request.

      Business Response

      Date: 08/05/2022

      Business Response /* (1000, 5, 2022/07/24) */
      The guest spoke to the *** and was refunded for the food on the night in question. The guest did file a corporate complaint and when the restaurant reached out to apologize again the guest phone number was out of service. If we can make contact with the guest we would love to do more for them, if that is what it is going to take for the guest to be happy.

    Dine Brands Global, Inc is NOT a BBB Accredited Business.

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