Complaints
This profile includes complaints for CrossCheck, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sent two collection bills for $25 each and Ive never used this company or heard of them till today. How can I get bills or collections from a company I never used before.
Business Response
Date: 01/24/2025
CrossCheck, Inc. responds to the complaint submitted by the consumer.
Please note that CrossCheck takes all consumer complaints seriously and has commenced an investigation into the matter.
The account referenced in the letter provided by the consumer arose out of the consumers check transaction with Lithia Chrysler Jeep of Reno. The check was assigned to CrossCheck, subsequently dishonored upon deposit, and placed for collection with the collection agency identified in the consumers letter. While the principal amount of the check was paid directly to the original creditor, a dishonored check service charge remained. However, as a courtesy, CrossCheck has waived the service charge and requested the collection agency close the account. ********************** hopes this resolves the consumers concerns.Customer Answer
Date: 01/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:12/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my car in for service on 12-9-22 at the ******* Chevrolet dealer in New ******, **. I went to write a check for $573.00 but my check was declined. I immediately called my Genisys credit union and they said I had over $4000.00 in my checking account. I ended up paying the amount with a credit card and filled out a Cross Check form on the same da that is on their website. I received a form letter from them on 12-12-22 stating nothing had been resolved. I called them but I did not get anywhere since everything is voice activated and "zero" actual people to talk to. I want my stellar credit rating not to be besmirched and I want to know why my check was declined.Business Response
Date: 12/14/2022
Better Business Bureau Complaint ID ********
CrossCheck is in receipt of the complaint dated December 13,2022 submitted by the consumer.
CrossCheck would like the consumer to know that it takes complaints seriously, and in this regard, it has conducted an investigation of the issues raised in the complaint.
When CrossCheck initially received the consumers inquiry,CrossCheck did not have all the information needed in order to perform a complete investigation. The additional information was subsequently obtained, and on December 13, 2022, CrossCheck completed its investigation and provided a further response in writing to the consumers inquiry. CrossCheck also spoke with the consumer that day in order to provide additional explanation and answer the consumers questions.
CrossCheck hopes this resolves the consumers complaint.Customer Answer
Date: 12/14/2022
Complaint: 18565424
I am rejecting this response because: I was not satisfied with "double talk" explanation and when I asked to further explain the women told me my check that I wrote was declined due to certain "parameters" and "percentages" which I was not privy to. I do not regret having made this complaint especially when the women told me it should not happen to me again. I have an impeccable financial record and a credit score in the 800's. I had 4 times the funds in my account to cover the check and I pay bills on time and I don't bounce checks. I also have been gainfully employed and there is no conceivable parameter or risk statistic that could justify declining my check. I spoke to my banker after this incident to make sure I did not have a banking problem. He assured me everything in my account was in order and he told me I was the last person he thought this would happen to. My complaint is real. Their incompetence is real. They seem to prey on innocent people.
Sincerely,
*************************Business Response
Date: 12/19/2022
Better Business Bureau Complaint ID ********
CrossCheck responds further to the complaint submitted by the consumer.
CrossCheck regrets the consumer is not satisfied with the response and the information CrossCheck has provided to the consumer. CrossCheck would like to offer an apology for any perceived maltreatment.
CrossCheck hopes this resolves the consumers complaint.Customer Answer
Date: 12/19/2022
Complaint: 18565424
I am rejecting this response because: I want an apology to my ******* dealership where they were advised to decline my check. Also when Cross Check contacted me they gave me zero reason why they did this. I will not be satisfied until I get a call from the dealership telling me that Cross Check apologized for wrongly advising them to decline my *************************************************************************************
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