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Business Profile

Catalog Shopping

Monsters in Motion

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/12/23 ordered2 products thru monsters in motion, order number140353, of which payment was taken thru paypal express for73.88, and delivery was delayed till 5/31/23.monsters in motion received full payment but have not completed their end of transaction with no contact or no products being sent, despite email being sent by myself.This has been nothing short of fraud with no contact by seller.

    Business Response

    Date: 06/05/2023

    Customer is a trouble maker and didn't respond to my email. He used his wife's email address and was contacted twice from me. He has been fully refunded and banned from any more purchasing

     

    **************************  
    BANNED
    22lds01
    16WFM01
    cancelled called bbb

Monsters in Motion is NOT a BBB Accredited Business.

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